Network Specialist II
Apply NowCompany: City & Borough of Juneau, AK
Location: Juneau, AK 99801
Description:
Salary : $77,473.50 - $82,719.00 Annually
Location : Juneau
Job Type: Full-Time
Job Number: 202500513
Department: Administration
Division: Information Technology
Opening Date: 01/16/2025
Closing Date: 3/7/2025 4:30 PM Alaska
Position Number: 102024
Bargaining Unit: Marine Engineers Beneficial Association
Pay Range: 19
Hours Per Week: 37.5
Telework Availability: A hybrid (i.e., 3 days in office/2 days working from home) arrangement may be available once eligibility criteria is met.
Description
Serve your community by safeguarding and advancing critical technology-join our team as a Network Specialist II and help strengthen the backbone of public service!
The recruitment period for this position has been extended. Previous applicants will be considered and need not reapply.
WHO WE ARE LOOKING FOR
An ideal candidate for this role embodies several key qualities essential for success including someone who is:
THE BENEFITS OF JOINING OUR TEAM
The Information Technology (IT) Department is a service and support department of the City and Borough of Juneau (CBJ). We are dedicated to serving and maintaining the technology needs to all members of CBJ and strive to provide all an excellent technical environment in which to function. We are a close, good natured and dedicated group. We work well together and take pride in our ability to find solutions to all technical challenges.
WORKING HOURS AND LOCATION
This position typically works a 7.5-hour day (Monday through Friday). Your start and finish times will be determined on start date but will be between 7:30am - 8:30am and your finish time will match accordingly between 4:00pm and 5:00pm. Your office is in Auke Bay, with frequent visits to the IT field office Downtown.
Typical Responsibilities
DESCRIPTION OF WHAT YOU WILL BE DOING
Routinely maintain awareness of network health monitoring for performance, stability, and/or outages. Works to troubleshoot and resolve issues when needed. Will develop baselines for reporting and for predicting future problems.
Installs, configures, and maintains physical infrastructure for CBJ WAN links. Provides assistance and guidance to the Network Specialist I in installing, configuring, and maintaining CBJ LAN links. Installs, configures, and maintains core network services on dedicated appliances as well as server hardware running Windows and Linux.
Monitors the availability and performance of core network services. Addresses outages or performance concerns. These services are, but not limited to, internal and external DNS namespaces, firewall (layer 3) and protocol screening (layer 4-7) protection of the network, layer 3 routing for LAN, WAN, and Internet resources, VPN services, and cyber threat detection and remediation. Responsible for maintaining monitoring systems on dedicated appliances as well as server hardware running Windows and Linux.
Performing primary administration of CBJ email systems, both on-premises and in O365. This includes the management of email user mailbox creation and maintenance, anti-spam filtering, backups, recovery, and e-discovery request reports. Will be the primary resource for end user email requests and the subject matter expert for CBJ email systems.
Provide support for Active Directory, ensures domain controllers are functioning efficiently. Will be the subject matter expert of our AD and user OU management. Will work with other CBJ IT staff in the maintenance, administration, and development of GPO's. Will work to answer general network help requests.
Install and maintain microwave radio communications gear. This involves work on towers or elevated work platforms, as well as occasional helicopter transportation to tower sites. CBJ will fund tower climbing certification.
Minimum Qualifications
Experience: Two (2) years of experience in information systems maintenance or support which includes the maintenance of network systems.
Substitution: Bachelor's degree from an accredited college in Computer Information Systems or related field will substitute for one (1) year of the required experience. Graduate study in computer science may be substituted for up to one (1) year of the required experience on the basis of two (2) semester hours (3 quarter hours) for each month of experience.
Other: Some positions may require a current Driver's License at time of appointment and for continued employment.
Supplemental Information
ADDITIONAL REQUIRED INFORMATION
Please attach transcripts if you are using the education to meet minimum requirements.
A cover letter is not required but we do strongly encourage it.
HIRING MANAGER CONTACT INFO
Hiring Manager: James Zuelow
Phone Number: (907)586-5295
Email:
The recruitment period for this position has been extended. Previous applicants will be considered and need not reapply."
Please read the below information carefully to ensure your application submission meets all submittal requirements.
Education
If you are using education to meet the minimum qualifications, you must document your education in your application, and you may be required to provide transcripts.
Work Experience
If you are using work experience to meet the minimum qualifications, you must document your work experience in the application.
If your application does not support minimum qualifications, you may not advance to the interview and selection phase of the recruitment.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
Application Assistance
For questions regarding application submission or system operation errors, please visit: If your question is not answered in the FAQ, you may contact the Department of Human Resources & Risk Management at (907) 586-5250 or human.resources@juneau.gov.
For applicant password assistance, please visit:
EEO Statement
The City & Borough of Juneau complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides or services, or alternative communication formats, please call (907) 586-5250 or TTY: Alaska Relay 711 or 1-800-770-8973, or correspond with the Department of Human Resources & Risk Management at employment@juneau.gov or 155 Heritage Way, Juneau, AK 99801. The City and Borough of Juneau is an equal opportunity employer.
Careers with the City & Borough of Juneau offer Many Benefits
The following information describes typical benefits available to employees of the City & Borough of Juneau. Actual benefits received may differ based on position type and will be prorated for other than full time work.
Incumbents of Part-time Limited, Eaglecrest Limited, Short-term Temporary, Emergency and Intern positions are not eligible for the benefits described below.
Insurance Benefits
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Retirement Benefits
For more information on health, retirement and optional benefits for eligible employees visit:
Paid Leave and Holidays
Twelve paid holidays a year Six weeks Paid Parental Leave (to eligible employees)
Employee Wellness Program
The Employee Wellness Program assists employees in making choices that support their physical, mental, and emotional wellbeing. The program provides:
For more information on the Employee Wellness Program visit .
Additional Perks
01
Please indicate which minimum qualification below qualifies you for this position.
02
If using education to meet minimum qualifications, have you attached your transcripts?
03
How many years technical experience in information systems maintenance and support duties do you have?
04
Do you have a valid driver's license?
05
If you are offered and accept the position and will be relocating to Juneau, what is the soonest date you could begin work? (please respond n/a if you are a local applicant)
Required Question
Location : Juneau
Job Type: Full-Time
Job Number: 202500513
Department: Administration
Division: Information Technology
Opening Date: 01/16/2025
Closing Date: 3/7/2025 4:30 PM Alaska
Position Number: 102024
Bargaining Unit: Marine Engineers Beneficial Association
Pay Range: 19
Hours Per Week: 37.5
Telework Availability: A hybrid (i.e., 3 days in office/2 days working from home) arrangement may be available once eligibility criteria is met.
Description
Serve your community by safeguarding and advancing critical technology-join our team as a Network Specialist II and help strengthen the backbone of public service!
The recruitment period for this position has been extended. Previous applicants will be considered and need not reapply.
WHO WE ARE LOOKING FOR
An ideal candidate for this role embodies several key qualities essential for success including someone who is:
- calm but recognizes when critical natured events require rapid response
- pragmatic and works systematically through problems
- Pays close attention to detail
- Has excellent technical skills and a desire to grow / is eager to learn ever-changing technology
- Has very good customer service presence
- Can produce clear explanations (written and/or verbal) to the layperson
- reliable and dependable
- Contributes to the success of the department
THE BENEFITS OF JOINING OUR TEAM
The Information Technology (IT) Department is a service and support department of the City and Borough of Juneau (CBJ). We are dedicated to serving and maintaining the technology needs to all members of CBJ and strive to provide all an excellent technical environment in which to function. We are a close, good natured and dedicated group. We work well together and take pride in our ability to find solutions to all technical challenges.
WORKING HOURS AND LOCATION
This position typically works a 7.5-hour day (Monday through Friday). Your start and finish times will be determined on start date but will be between 7:30am - 8:30am and your finish time will match accordingly between 4:00pm and 5:00pm. Your office is in Auke Bay, with frequent visits to the IT field office Downtown.
Typical Responsibilities
DESCRIPTION OF WHAT YOU WILL BE DOING
Routinely maintain awareness of network health monitoring for performance, stability, and/or outages. Works to troubleshoot and resolve issues when needed. Will develop baselines for reporting and for predicting future problems.
Installs, configures, and maintains physical infrastructure for CBJ WAN links. Provides assistance and guidance to the Network Specialist I in installing, configuring, and maintaining CBJ LAN links. Installs, configures, and maintains core network services on dedicated appliances as well as server hardware running Windows and Linux.
Monitors the availability and performance of core network services. Addresses outages or performance concerns. These services are, but not limited to, internal and external DNS namespaces, firewall (layer 3) and protocol screening (layer 4-7) protection of the network, layer 3 routing for LAN, WAN, and Internet resources, VPN services, and cyber threat detection and remediation. Responsible for maintaining monitoring systems on dedicated appliances as well as server hardware running Windows and Linux.
Performing primary administration of CBJ email systems, both on-premises and in O365. This includes the management of email user mailbox creation and maintenance, anti-spam filtering, backups, recovery, and e-discovery request reports. Will be the primary resource for end user email requests and the subject matter expert for CBJ email systems.
Provide support for Active Directory, ensures domain controllers are functioning efficiently. Will be the subject matter expert of our AD and user OU management. Will work with other CBJ IT staff in the maintenance, administration, and development of GPO's. Will work to answer general network help requests.
Install and maintain microwave radio communications gear. This involves work on towers or elevated work platforms, as well as occasional helicopter transportation to tower sites. CBJ will fund tower climbing certification.
Minimum Qualifications
Experience: Two (2) years of experience in information systems maintenance or support which includes the maintenance of network systems.
Substitution: Bachelor's degree from an accredited college in Computer Information Systems or related field will substitute for one (1) year of the required experience. Graduate study in computer science may be substituted for up to one (1) year of the required experience on the basis of two (2) semester hours (3 quarter hours) for each month of experience.
Other: Some positions may require a current Driver's License at time of appointment and for continued employment.
Supplemental Information
ADDITIONAL REQUIRED INFORMATION
Please attach transcripts if you are using the education to meet minimum requirements.
A cover letter is not required but we do strongly encourage it.
HIRING MANAGER CONTACT INFO
Hiring Manager: James Zuelow
Phone Number: (907)586-5295
Email:
The recruitment period for this position has been extended. Previous applicants will be considered and need not reapply."
Please read the below information carefully to ensure your application submission meets all submittal requirements.
Education
If you are using education to meet the minimum qualifications, you must document your education in your application, and you may be required to provide transcripts.
Work Experience
If you are using work experience to meet the minimum qualifications, you must document your work experience in the application.
If your application does not support minimum qualifications, you may not advance to the interview and selection phase of the recruitment.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
Application Assistance
For questions regarding application submission or system operation errors, please visit: If your question is not answered in the FAQ, you may contact the Department of Human Resources & Risk Management at (907) 586-5250 or human.resources@juneau.gov.
For applicant password assistance, please visit:
EEO Statement
The City & Borough of Juneau complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides or services, or alternative communication formats, please call (907) 586-5250 or TTY: Alaska Relay 711 or 1-800-770-8973, or correspond with the Department of Human Resources & Risk Management at employment@juneau.gov or 155 Heritage Way, Juneau, AK 99801. The City and Borough of Juneau is an equal opportunity employer.
Careers with the City & Borough of Juneau offer Many Benefits
The following information describes typical benefits available to employees of the City & Borough of Juneau. Actual benefits received may differ based on position type and will be prorated for other than full time work.
Incumbents of Part-time Limited, Eaglecrest Limited, Short-term Temporary, Emergency and Intern positions are not eligible for the benefits described below.
Insurance Benefits
- Health insurance, which includes employer contributions toward medical/vision/dental
- No cost employee only plan available
- Employer paid Basic Life insurance--$5,000 for employee, spouse & dependents
- Additional optional coverage available
- Travel protection & financial services offered as part of the Life Insurance coverage
- Optional group-based insurance premiums for
- Term life with Accidental Death and Dismemberment (employee, spouse or qualified same sex partner, and dependents)
- Short-term Disability
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Pet Insurance
- Employees are eligible for an employer funded Dependent Care Account (DCA) up to $5000.00 at open enrollment following 1 year of actively working.
Retirement Benefits
- Membership in the Public Employees Retirement System (PERS)
- Employer contribution into a defined benefit or defined contribution program, depending on your date of hire
- Option to enroll in the City & Borough of Juneau's Deferred Compensation Program with MissionSquare
- Employer match available for participating PERS Tier IV employees
- Note: The Defined Contribution Plan & Deferred Compensation Program offer a variety of investment options
For more information on health, retirement and optional benefits for eligible employees visit:
Paid Leave and Holidays
- Personal leave with an accrual rate increase based on time served
- 21 days of PL within first year of employment
- Personal leave includes Sick leave
Employee Wellness Program
The Employee Wellness Program assists employees in making choices that support their physical, mental, and emotional wellbeing. The program provides:
- An opportunity to earn a health insurance premium discount of $1300 per year
- An Employee Assistance Program
- Wellness Pass Discounts to local and CBJ recreation facilities
- Health related webinars
- Office Ergonomic Assessments
For more information on the Employee Wellness Program visit .
Additional Perks
- Public Service Loan Forgiveness eligible employer
- Parking passes or bus passes provided for employees working in the downtown offices
- Free passes to Parks & Recreation field house, ice arena, and swimming pools
01
Please indicate which minimum qualification below qualifies you for this position.
- Two (2) years of experience in information systems maintenance or support which includes the maintenance of network systems.
- Bachelor's degree from an accredited college in Computer Information Systems or related field will substitute for one (1) year of the required experience.
02
If using education to meet minimum qualifications, have you attached your transcripts?
- Yes
- No
03
How many years technical experience in information systems maintenance and support duties do you have?
- No experience
- Less than 1 year of experience
- Between 1 and 2 years of experience
- Between 2 and 3 years of experience
- 3 or more years of experience
04
Do you have a valid driver's license?
- Yes
- No, but I can obtain my driver's license before interview
- No, and I cannot obtain it
05
If you are offered and accept the position and will be relocating to Juneau, what is the soonest date you could begin work? (please respond n/a if you are a local applicant)
Required Question