Network Voice ( Avaya ) Architect

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Company: Sarian, Inc.

Location: Pleasanton, CA 94566

Description:

Technical Skills:

The Voice Architect oversees the design, architecture, implementation and security of a variety of unified communications in enterprise environments
Expert-level knowledge of Avaya Media Servers, Virtual/System Platform, MCC/G-Series gateways, ESS, LSP and Avaya adjuncts
Expert-level knowledge of Avaya UC, System/Session Manager, Communication Manager, IP endpoints, SIP, H.323
Strong experience in designing and supporting global/national Voice network
Strong experience in Avaya Call Center solutions including but not limited to ACD, CMS WFM, NICE
Experience with call routing; ARS, AAR, VDN, Vector programming
Experience with VoIP monitoring tools
Strong knowledge of IP networking, Active Directory, DNS, DHCP and other protocols
Experience with Avaya messaging platforms (Aura Messaging, MM, Audix, etc.)
Experience in Voice trunking including SIP, IP, PRI, POTS, etc. and working with service providers in providing solutions
Desirable, experience with various Voice/Video applications & platforms (Skype for Business, Teams, Polycom, Zoom, gateways and technologies

Job Summary and Responsibilities:

Responsible for planning, design and development of Voice network infrastructure of mid- to large-sized projects
Provide recommendations, road map and design standards for Voice, Video and Unified Communications technologies in corporate and retail environments
Explore alternate designs to fulfill business/project requirements while maintaining company standards
Monitors the Voice network infrastructure and provide recommendation on current/new Monitoring and Reporting tools for proactive management to minimize outages to Voice systems
Supports voice engineering initiatives for projects and ongoing operational support of voice communications services
Migration and integration of legacy PBX infrastructure to unified communications
May be called upon to assist and responds to critical/high severity incidents or service requests

Effectively collaborate and communicate with stakeholders and ensure business unit satisfaction
Train, coach and mentor team members to ensure effective knowledge management activity

Qualification:

Required, at least 8 yrs experience supporting multi-site enterprise Voice network/systems
Desirable, Avaya certifications ACDS, ACIS, ACSS, ACSA or ACE
Desirable, Cisco CCNA