New Store Opening (NSO) Lead

About Us

Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That's what our customers experience.

At Wonder, we want to make world-class food within reach, no matter where you live. That's why we've created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick + mortar locations will offer pick up and dine in options, as well as delivery to your home.

As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs-including some of the most accomplished leaders in the technology, culinary, and logistics industries-we're growing. Join us in pioneering a new category of dining called "Fast-Fine", and revolutionizing the way people eat.

About the Role

As the New Store Opening (NSO) Lead at Wonder, you will be at the forefront of our expansion efforts, ensuring each new location launches seamlessly and successfully. In this dynamic and fast-paced role, you will oversee the entire NSO process, from strategic planning and cross-functional collaboration to execution and post-opening optimization. Your ability to lead teams, anticipate operational challenges, and uphold Wonder's high standards will be essential in bringing our mission to life in new markets. If you thrive in a high-growth environment and have a passion for operational excellence, this is the opportunity for you!

Key Responsibilities

Strategic Planning & Execution

• Develop and continuously refine Wonder's NSO strategy to align with company growth objectives and customer experience standards.

• Partner with cross-functional teams, including operations, training, supply chain, marketing, and development, to ensure flawless execution of new store openings.

• Own and manage NSO timelines, budgets, and key milestones to guarantee on-time, on-budget openings.

• Identify and proactively mitigate potential risks and operational challenges before and during openings.

• Enhance NSO playbooks and best practices to drive operational efficiency, consistency, and scalability.

Leadership & Team Development

• Build, develop, and mentor a high-performing NSO team that embodies Wonder's customer-first mindset.

• Establish training programs for NSO managers and trainers to ensure operational excellence at every stage.

• Partner with regional and site leadership to recruit and onboard top talent for new store openings.

• Provide coaching and ongoing support to field operations teams to ensure long-term success post-launch.

Operational Oversight & Process Optimization

• Oversee supply chain and logistics planning to ensure timely delivery of equipment, ingredients, and uniforms.

• Coordinate with site leadership to prepare for and execute seamless store set-up and launch activities.

• Implement quality control measures to maintain consistency and adherence to Wonder's high standards.

• Analyze post-opening performance metrics and provide strategic recommendations for continuous improvement.

Training & Post-Launch Support

• Develop and execute best-in-class training programs for new team members to deliver exceptional service and food quality.

• Ensure all training initiatives align with Wonder's brand standards and operational requirements.

• Provide ongoing post-launch support, monitoring KPIs, and working with leadership to optimize performance.

• Gather insights from newly opened locations to refine future training and onboarding processes.

Financial & Budget Management

• Oversee pre-opening budgets and ensure financial targets are met without compromising quality.

• Monitor NSO-related expenses and identify cost-saving opportunities.

• Provide leadership with regular financial and operational reports on new store openings.

• Implement corrective action plans for underperforming stores to drive guest satisfaction, improve efficiency, and increase revenue.

The Experience You Bring

• 7+ years of experience in restaurant, food service, or hospitality operations, with at least 3+ years leading new store openings or multi-unit expansions.

• Proven ability to develop and execute large-scale operational plans in a high-growth environment.

• Strong project management skills with the ability to oversee multiple openings simultaneously.

• Exceptional leadership and team-building abilities, fostering a culture of excellence and innovation.

• In-depth understanding of restaurant operations, food safety regulations, and customer service excellence.

• Strong financial acumen with experience managing budgets and optimizing costs.

• Excellent communication and interpersonal skills, with the ability to collaborate across departments and influence stakeholders.

• Willingness to travel extensively (50-70%) to oversee new store openings in multiple regions.

Compensation $122,000

Benefits

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

A final note

At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.