Office Manager

Join the Oak Harbor Freight Lines family, where success and tradition meet in a regional trucking story spanning over a century. With 107 years and counting of dedicated service across Washington, Oregon, Idaho, Nevada, Utah, Arizona, and California, we are more than just a company - we are a legacy.

Benefits:

• Comprehensive medical, dental, and vision insurance with multiple plan options to fit your needs.
• Employee-only coverage: Costs up to 2% of gross income.
• Family coverage: Cost up to 4% of gross income.
• 401K - 100% match up to 5% of employee's contribution.
• Accrue 80 hours of PTO within the first 11 months.
• Holiday pay after your 90 days.

Essential Duties and Responsibilities:

• Lead the team members to ensure customers receive a World Class experience.
• Identify training opportunities and assign appropriate training.
• Handle escalated customer concerns.
• Work closely with operations leaders to help resolve larger customer issues.
• Report indirectly to the local Terminal Manager in regard to issues affecting the operations or team members.
• Pull daily phone activity logs and report numbers to Director and hold team members accountable if not meeting minimum expectations.
• Monitor specific reports in the AS400 to ensure all work is meeting expectations.
• Responsible for coaching, issuing discipline, and participate in hiring process.
• Responsible for onboarding and overseeing training for new employees.
• Support Director of Customer Experience by handling other duties as assigned.

Experience, Skills and Qualifications:

• 3+ years' experience in a supervisor role required.
• Freight and/or LTL experience required.
• Customer service experience required.
• Demonstrated expertise in leadership, teambuilding, and fostering strong interpersonal relationships.
• Ability to influence and work across a variety of levels within an organization without official authority.
• Excellent communication and negotiation skills.
• Strong PC proficiency and experience using MS Office products. AS400 experience preferred but not required.
• H.S. diploma or GED/equivalent required.

http://www.oakharborbenefits.com/full-time-regular-employees.html

OHFL is an equal opportunity employer.

Other details

• Pay Type Salary
• Min Hiring Rate $75,000.00
• Max Hiring Rate $90,000.00

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