On-Air Hosts Manager & Talent Development

We are an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas with a passionate team of approximately 550 people. Our products are sold through TV on 80m homes through our live 24*7 broadcasts, our website, OTT, marketplaces, and social media.

We are the US retailing unit and subsidiary of Vaibhav Global Limited (VGL) which is a well-established vertically integrated company, founded in India about 35 years ago and listed on the Indian stock exchanges. The company has had a turnover of $246 million (in the financial year 2022).

The other retailing units of VGL Group are in the UK (Shop TJC) and Germany (Shop LC, Germany). Together, all the units ship out approximately 50,000 pieces of products to their customers in the US, UK, and Germany every day. In addition to the companies in the US, UK, and Germany, VGL Group operates offices globally in India, China, Indonesia, and Thailand.

We believe in supporting our community and protecting the environment with the purpose of Delivering Joy.

Our service to the community is run through our Your Purchase Feeds... program under which each retailing unit donates one nutritious meal to a school-going child in India, the US, and the UK for each item sold through all its platforms. Your Purchase Feeds... has provided over 40 million meals to kids until now in the US. Our mission statement embraces the ambitious goal of distributing one million meals each day to children in need by 2031. We believe that Your Purchase Feeds... provides more than just a meal: it feeds the hearts, minds, and futures of children.

We are committed to protecting the environment by constantly working on reducing our carbon footprint and becoming net zero by 2032. Our offices in India function on solar power, and each business unit is working towards getting a LEEDS certification.

We live by and are inspired by our core values of Teamwork, honesty, commitment, passion, and a positive attitude, which form the basis of every decision we make.

On-Air Hosts Manager & Talent Development

Role & Responsibilities

• Manage On-Air Talent (Hosts) at SHOP LC and across its multiple programs, including:
  • Ongoing training and feedback to elevate on-air Hosts performance, presentation, delivery, interactions and engagement with co-Hosts, messaging, brand identification, sales performance.
  • Ongoing coaching and feedback to elevate Hosts on-air appearance, demeanor, language. creating and ensure adherence to a Shop LC Host Style Guide to include hair, makeup, nails, wardrobe and jewelry.
  • Perform one-on-ones, prepare and deliver mid-year and year-end performance evaluations.
• Create Sales Training & Development initiatives including:
  • Continuous sales training, coaching, feedback and motivating Hosts to meet sales targets, set productivity goals.
  • Ongoing mentorship programs and monthly Live Sales Training with senior Hosts with proven track records to train and roleplay sales techniques and reverse format method.
  • Oversee the ongoing recruiting, casting and training of new on-air Hosts with strong Sales background.
• Production Development:
  • Collaborate with senior leadership and producers to help support Hosts success rate, optimize live TV sales, viewership and engagement
• Elevate, smooth, facilitate better relations amongst Hosts to ensure no friction going on, on-air.
• Collaborate on pre-show planning/story-telling to optimize sales.
• Watching tapes, provide post-show notes.
• Managerial Responsibilities:
  • Leadership: maximize the Team's potential to deliver high levels of service, quality, productivity, training, and goal attainment; Provide ongoing coaching to your direct reports and encouragement of talent development within and outside of your department.
  • Communicate Effectively: Ensure teams have access to, understand, and are updated on company policies, procedures, expectations, and measurements to be successful.
  • Team Development: Delivery of timely one-to-one (1 to 1's) and preparing and delivering mid-year and year-end performance evaluations; ensure timekeeping, attendance, time off, and overtime standards are addressed timely.
  • Strategy: Balance staffing levels and schedules with the right mix of talent and experience to stay ahead of and react to changing sales requirements.

Work Hours

• Monday to Friday 9:00 am to 6:00 pm or 9:30 am - 6:30 pm (Flexible schedule with regular working hours due to 24/7 nature of the business)

In order to perform this role, we are looking for someone with

• Bachelor's degree in business, Sales, Marketing, or a related field.
• Proven experience of 8+ Years in sales management, preferably in broadcast, live TV environments.
• Strong leadership and team management skills, with experience in coaching and developing sales teams.
• Demonstrated ability to meet and exceed sales goals, including outbound sales performance.
• Excellent communication skills, both on-air and off-air, with the ability to engage and build relationships with customers.
• Strong organizational skills with the ability to prioritize, meet deadlines, and manage multiple tasks effectively.
• Knowledge of inventory management and sales closing processes.
• Proficiency in Microsoft Office and other sales tracking tools.
• Ability to work flexible hours, including weekends and holidays, as needed.

Physical Requirements

• Ascending or descending ladders, stairs, scaffolding, and ramps.
• Moving around to accomplish tasks in various environments including tight and confined spaces.
• Remaining in a stationary position, standing, or sitting for prolonged periods.
• Frequently lift 20-50lbs and occasionally lift 50 to 70 pounds.
• Repeating motions that may include the wrists, hands, and/or fingers.