Operational Excellence Manager

Who We Are

Meet Fresh Prep - Canada's most convenient and sustainable meal kit delivery service.

As a certified B Corporation, we make convenient eating healthy and sustainable for the communities we operate in. We source quality local ingredients whenever possible, and deliver in reusable, recyclable and compostable packaging. We offer 10 chef-created meal kit recipes each week, with options for many lifestyles and preferences including vegetarian and vegan.

In the past few years, we have collected many awards and recognition for our continued pursuit in being a leader in both customer and employee satisfaction. Some awards include The Georgia Straight's Golden Plates, 23rd and 24th Annual Best of Vancouver award for Best Meal Kit Service, BC's Top Employers 2024, Top SME 2023, and Climate Smart. Fresh Prep also placed on The Globe and Mail's prestigious 2023 Canada's Top Growing Companies list.

Who You Are:

• Self Starter: You are comfortable owning a task from start to finish and you take the initiative to make continuous process improvements. You observe strict deadlines and hold yourself accountable for your deliverables.
• Collaborative Team Player: You are motivated by collaborative team task achievement and driving a results-oriented culture.
• Strong Communicator: Your verbal and written communication skills allow you to get results across easily and quickly, in a friendly and professional manner.
• Adaptable: You thrive in a changing environment and are able to pivot direction easily.

What You'll Be Doing:

• Work on creating strategies (What) and tactics (How) for the Operations department to meet the global impact (Goals) of the company.
• Foresee and analyse potential budget KPI deviations to promptly act to mitigate or minimise the impact.
• Lead or work as a team member in the company's strategic projects to achieve the set goals and meet deliverables in the defined timelines.
• Staying up-to-date with the developments and improvements in business and thinking on the holistic picture on the impacts to modify and adopt for the changes in the Operations department to make it seamless and/or improve our customers' experience.
• Use of Lean tools for systematic problem solving focused on sustainable improvements in the Operation departments.
• Practice DMAIC focused on improving project management efficiency and effectiveness.
• Developing process enhancement strategies using the Value Stream Mapping tool and working with the team to achieve the desired future state.
• Create process standards through work study tools and help in standardising and rolling out the best practices throughout all facilities.
• Developing the Operations team's lean thinking, leadership mindset and behaviours to drive a continuous improvement culture.
• Collaborating and communicating with other departments such as Quality Assurance and Product Development teams about the improvements and process changes for ensuring the customers get the right quality products on time.
• Training, mentoring, and guiding team members in new processes and in lean manufacturing.
• Clearly communicating with employees to develop the most motivating work norms and ensuring their support in all changes.

What We Are Looking For:

• A bachelor's degree in business administration, operations management or industrial engineering is preferred.
• Certified Lean Six Sigma Black Belt is a must have.
• Knowledge on work study in the areas of time and motion studies.
• Three years of experience in process optimization, operational excellence, or continuous improvement role in the manufacturing industry (food manufacturing is preferred)
• A sharp eye for identifying weak points in processes and organizational structures.
• A strategic and analytical mindset.
• An excellent communicator with good presentation skills.
• Data analysis ability and knowledge on MS Excel or Google Sheets.

What You Can Expect:

• An inclusive, fun workplace filled with fantastic colleagues. We're a certified B-Corporation and our team is passionate about making a positive difference (and also about food!)
• Comprehensive health benefits (including medical, dental, vision and life-insurance) after 90 days of successful employment.
• Food Perks!

Please note that the posted salary range for this role may vary based on qualifications, prior experience, or seniority. We are always looking for talented people to join our network, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes but don't necessarily meet every single point on the job description, or if your desired compensation isn't reflected in this posting, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Fresh Prep is an Equal Opportunity Employer (EOE) and prohibits discrimination of any kind. We value diversity at our company and at all job levels our goal is to be diverse, inclusive and representative of the communities we operate in. We endeavour to recruit, develop and retain the best talent from a diverse candidate pool and truly believe that diversity, equity and inclusion among our team members is vital to our success as a company. We trust that in applying for a role with us you value this as well!

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