Operations Leader - ClearPath Connections

Job Description

We are excited to invite a highly motivated and analytical professional to join our team as an Operations Leader at ClearPath Connections. This critical role involves overseeing and enhancing the performance and execution of our access control and life safety solutions, specifically within the senior living space. The ideal candidate is a self-starter with a strong bias towards taking action, while also leading with influence and coaching to drive immediate change. The individual is expected to align with the core values of the company - Own it, Work as ONE Team, Find a Way, Play to Win.

Mission

Our mission for this role is to drive operational and customer satisfaction excellence through process and data orientation, problem solving and dynamic leadership. SQDIPC (Safety, Quality, Delivery, Inventory, Productivity, Cost) will be the measures of performance for this role.

Outcomes

1

Conduct a comprehensive assessment of current operations within the first 30 days.

2

Identify key performance gaps and areas for improvement within the first 60 days.

3

Create and initiate the operational improvement action plan that will resolve the major immediate SQDIPC issues

4

Create and initiate the strategic excellence plan to drive best-in-class SQDIPC results within the first 180 days.

5

Execute and sustain best-in-class performance

Reports To: General Manager, ClearPath Connections

Responsibilities

• Create and communicate an Operations strategy/vision that aligns with ClearPath Connections' business strategy, objectives, mission, and core values.
• Drive process innovation and change management to enhance performance, reduce cost, and increase efficiency.
• Deliver best-in-class SQDCI (Safety, Quality, Delivery, Inventory, and Cost) results.
• Instill an operational sense of urgency in serving the customer.
• Drive effective daily management and problem solving at the point of impact.
• Direct communication with customers, vendors, and outside contractors as required.
• Oversee and improve the performance and execution of installation and service teams in the field.
• Conduct regular assessments of operational performance, identifying gaps and issues.
• Foster strong partnerships with internal teams and external stakeholders through direct and effective communication.
• Utilize data and analytics to drive decision-making and operational improvements.
• Lead and mentor team leaders, fostering a culture of excellence and continuous improvement.
• Ensure compliance with industry standards and regulations.
• Adhere to project timelines and deliverables with unwavering commitment.
• Execute operational cost and margin analysis, optimizing wherever opportunity exists.

Competencies

• Achieving Results - Bias for taking action. Assigns clear accountability for important objectives. Pushes the organization to address the concerns of key stakeholders. Clearly conveys objectives, deadlines, and expectations. Meets commitments. Aligns organizational resources to accomplish key objectives. Delivers superior results by trusting and empowering resilient, high-impact teams. Acts with a sense of urgency. Effectively achieves results without creating overload for others.
• Leading Change - Correctly judges which creative ideas will pay off. Supports activities that position the business for the future. Pushes the organization to adopt new initiatives. Offers novel ideas and perspectives. Leads change by example. Creates significant organizational change. Introduces needed change in the face of opposition.
• Teamwork and Collaboration - Understands the perspectives of different functional areas in the organization. Builds bridges across cultural and functional boundaries to enhance collaboration. Breaks silos by actively seeking relationships with other departments. Identifies and removes barriers to effective teamwork.

• Courage - Takes the lead on unpopular though necessary actions. Acts decisively to tackle difficult problems. Perseveres in the face of problems and difficulties. Has the courage to confront others when necessary.
• Leadership Effectiveness - Provides frequent and consistent feedback to employees. Adjusts leadership to fit a situation. Makes just and fair decisions as they relate to employees. Manages performance with clear expectations and reviews. Genuinely cares about the people they lead. Confronts performance when improvement is needed. Rewards and recognizes good performance on a regular basis. Rallies support throughout the organization to get things done. Understands what motivates other people to perform at their best.

Job Requirements

• Proven experience in driving results through other leaders and overseeing field installation and/or service teams.
• Strong analytical skills and an aptitude for data and numbers.
• Demonstrated ability to assess performance, identify gaps, and implement improvement plans focused on cost reduction and efficiency.
• Excellent interpersonal and communication skills.
• Ability to work autonomously and as part of a team.
• Proficiency in Microsoft Word, Excel, and data analysis tools.
• Experience in the access control or life safety solutions industry is preferred but not required.