Operations Manager - Urgent Care

OPERATIONS MANAGER - PEDIATRICS

Lynn Community Health Center is looking for an Operations Manager to join the leadership of our Pediatrics team.

In this role you will:

Oversee the daily schedules of providers, support staff and front desk staff in collaboration with other team leaders to ensure daily operations.

• For direct reports, has the responsibility to undertake the following employment actions: interviewing, hiring, staffing, termination, and corrective action. For clinical staff, this will be coordinated with Nursing, Medical and/or Behavioral Health leadership, as appropriate.
• Coordinate and oversee the daily flow of work, manage work schedules, assignments, and coverage (maintains "the schedule grid" for providers and direct reports).
• Provide customer service training, handle patient complaints, and improve patient satisfaction initiatives.
• Function as the primary leader for managing all clinical schedules on assigned team. Ensure that schedules meet the complex needs of patients, providers, and the organization.

Qualifications:

Education

• Bachelor's degree or equivalent work experience preferred.

Experience

• 5 years' supervisory experience preferred.
• 3 years' experience with health care operations require preferred.