Operations Manager EMEA

About Scale Computing

Scale Computing is a global business with offices around the world, thousands of customers, and countless applications running on our industry-leading SC//Platform. We enjoy this success because we have made a conscious effort to build this company amazing person by amazing person-could you be the next to join us as the newest Scaler?

Our Operations Team is seeking an experienced Operations Manager to lead and support our business growth in the EMEA region. This role will work across departments to ensure day-to-day systems operate efficiently, identify areas for improvement, and implement solutions that drive organizational progress. The Operations Manager will ultimately oversee a team of Operations Coordinators while managing and actively contributing to projects that launch and maintain product offerings and partnerships outside of North America. Success in this role requires strong problem-solving, people management, and organizational skills. We are looking for an approachable and optimistic leader who thrives in a collaborative environment and is eager to help build best-in-class experiences from the inside out.

Great candidates will look like this:

• Thrives in a fast-paced, hands-on, interrupt-driven, collaborative environment
• Passionately creative in mindset, and has the ability to adapt quickly to evolving business needs
• Enjoys being a problem solver: Identify problems before they occur, determine solutions, and take initiative to resolve
• A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment
• An excellent communicator who is efficient and effective with customers and colleagues via web conference, in email, and in person
• A motivated self-starter who thrives on prioritization and follow-through

Responsibilities:

• Oversee and drive the growth of our business in the EMEA region, ensuring operational efficiency and scalability.
• Grow and manage a team of Operations Coordinators, providing guidance, mentorship, and performance oversight.
• Work cross-functionally with internal teams to ensure seamless day-to-day operations and the successful execution of strategic initiatives.
• Ensure a cohesive operations experience for internal and external users regardless of region.
• Identify process inefficiencies and implement solutions to improve workflows, productivity, and overall business performance.
• Manage and actively participate in company projects related to launching and maintaining product offerings and partnerships.
• Develop and maintain operational best practices to support business expansion in our markets outside of North America (LATAM/EMEA/APAC).
• Analyze key operational metrics and provide data-driven recommendations to leadership.
• Collaborate with stakeholders to optimize resource allocation, project timelines, and budget management.
• Foster a positive and results-driven team culture that aligns with company values and goals.
• Stay informed about market trends, regulatory requirements, and competitive dynamics within the EMEA region.
• Develop and maintain relationships with manufacturers, OEM partners, and other vendors globally to run systematic and purposeful operations that ensure top-notch customer and partner experience.
• Review and facilitate pre-sales requests for customers and partners (Proof of Concept, trials with hardware, software demo "showcase") in the respective regions.

Requirements:

• Bachelor's degree or Equivalent work experience.
• Proven experience in operations management, preferably within the EMEA region.
• Possess in-depth knowledge of international import/export regulations, including compliance with customs laws, trade agreements, and documentation requirements.
• Strong problem-solving, organizational, and leadership skills.
• Excellent communication and interpersonal skills.
• Fluency in English is required; proficiency in another language is a plus.
• Experience with operational processes, workflow optimization, and business expansion strategies.

Other useful skills/experience

• Able to manage multiple priorities concurrently, maintaining organization, attention to detail and flexibility
• Data-driven mindset with the ability to analyze and interpret key operational metrics
• Experience with CRM tool highly recommended, specifically Salesforce.com
• Proficiency in Google Suite (Gmail, Drive, Sheets, etc.), Microsoft Excel, Slack, Monday.com

If you've reached this point in the job description and feel you're still not sure if you should apply...Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above- and that's okay. If you're feeling like you're not going to fit in with our teams - you'll be surprised. We're all working towards the same goal at Scale Computing. Whoever you are and whatever background you bring, we encourage you to submit an application if it's a role you can be passionate about doing every day.

Scale Computing was founded on the belief that transparency and collaboration create a culture of ownership, success, and empowerment; more empowered employees are more productive employees. At Scale Computing, we build empowerment through our core values of Integrity, Innovation, Collaboration, Success, and Fun. We believe everyone has an important role. We look for highly motivated, smart, fun people to fill those roles. If working with other amazing people to help us build a wildly successful company sounds like fun to you, we'd love to hear from you.

Scale Computing, Inc. is an Equal Opportunity Employer. Individuals seeking employment at Scale Computing, Inc. are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

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