Operations Manager - Hybrid

Job Description:
The main function of an operations manager is ensuring that the different departments in the company follow through with the plans and devises he/she makes for the business's success.

Key Responsibilities:
Operational Management:

• Monitor and optimize existing operational processes to maximize efficiency and productivity.
• Identify areas for improvement and implement process changes.
• Manage daily operations, including staffing schedules, resource allocation, and quality control.
• Analyze operational data to identify trends and inform decision-making.
• Ensure compliance with relevant regulations and standards.

Project Management:

• Define project scope, goals, timelines, and budget.
• Develop detailed project plans and work breakdown structures.
• Lead cross-functional project teams, assigning tasks and managing dependencies.
• Holding cross-functional team members accountable to project deadlines and deliverables
• Monitor project progress against plan, identify potential risks, and implement mitigation strategies.
• Communicate project status updates to stakeholders and senior management.
• Facilitate project closure activities, including documentation and lessons learned.

Requirements:

• Bachelor's Degree with 6+ years' experience preferably in business or project management; an MBA is preferred
• Ideally, understands how to navigate organization and demonstrated an ability to drive for results
• Experience in the customer service or telecommunications industry requiring management of account management, program management, business planning, project management, or equivalent work experience in planning or operations
• Project management experience required
• Must have demonstrable experience in developing presentations using a variety of PC applications, including word processing, spreadsheet, and PowerPoint.

The hourly range for roles of this nature are $40.00 to $50.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.