Operations Manager, Student Union

Position Type:
Full Time Staff

Date Posted:
4/1/2025

Location:
San Jose, CAJob Title: Operations Manager, Student Union
Department: Student Union Operations
Supervisor: Associate Executive Director
Location: Student Union Administration
Classification Title: Full-time
FLSA Status: Exempt
Grade: 6
Compensation - $70,125 - $94,875

The Student Union, Inc. is 501(c)(3) nonprofit auxiliary that maintains three major facilities at San Jos State University in downtown San Jos, California. These facilities include the Diaz Compean Student Union Building, the Provident Credit Union Event Center, and the Spartan Recreation and Aquatic Center. The Student Union, Inc. functions as part of the Student Affairs Division on campus, and is governed by a Board of Directors made up of a student majority, faculty, and administrators.
Mission
The Student Union, Inc. of San Jose State University supports the development, growth, and well-being of students and the campus community by providing diverse programs, desired services, and quality facilities to enhance the collegiate experience.

Job Summary
Under the general supervision of the Associate Executive Director, the Student Union Operations Manager is responsible for the custodial operation and staffing needs of the Student Union building; overall management and supervision of operations staff including the Night Supervisor, Student Building Supervisors and Student Building Attendants; maintains and orders inventory of cleaning supplies and equipment, and assists in the custodial services necessary for all interior and exterior building spaces.

Duties and Responsibilities

• Directs and oversees the normal custodial services and ensures cleanliness of meeting rooms, offices, restrooms, common areas, tenant spaces, and outside areas of the Student Union building on a daily basis.
• Hires, trains and supervises the Night Supervisor of Student Union.
• Hires, trains and supervises the day and night full-time operations staff, and a large staff of student building assistants.
• Identifies and reports building repair needs to the Maintenance Department; removes broken furniture for repair.
• Oversees seasonal cleaning and shampooing of lounge and office furniture, ballroom, meeting room, and all other furniture throughout the building.
• Directs and oversees maintenance and cleaning of engineered hardwood, terrazzo, and carpeted flooring, glass, steel, and painted wall surfaces throughout the building.
• When necessary performs all duties described above.
• Directs building emergencies and evacuations as necessary
• Reviews the daily work of, and is the primary contact for outside custodial services provider, and other outside cleaning service providers as necessary.
• Inventories furniture and equipment annually.
• Inventories and orders cleaning supplies; maintains supplies at an appropriate level, and oversees the budget of the building operations department.
• Works with and around hazardous materials, and trains staff on use of hazardous materials.
• Performs additional duties as required

Knowledge, Skills and Abilities (KSAs)

• Experience in organizing, prioritizing, and coordinating work activities in a customer service setting.
• Ability to manage and supervise others.
• Experience in analyzing staffing levels for custodial operations for facilities.
• Ability to effectively schedule, organize and coordinate work, production activities, safety measures and procedures under stress and within pressing deadlines.
• Ability to use computer programs, including Windows, Excel, and Event Management Software (EMS).
• Excellent verbal and written communication skills
• Ability to work flexible hours and/or irregular hours as determined by operational activities.
• Ability to establish and maintain effective working relationships with diverse groups of people.
• Physical job requirements: frequent walking, movement and standing, with occasional sitting. Ability to work with cables and move approximately 50 lbs. on a regular basis.

Minimum Qualifications

• Bachelor's of Arts or Business Degree.

• Requires at least 3 years' experience in operations and custodial services.
• Requires at least (2) years of staff supervisory experience, preferably in a college/university setting.

Preferred Qualifications

• Master's degree in Higher Education, Organizational Leadership or related field.
• 3 years of experience working in a college student union or student center.

• Experience in a large, non-profit corporation.

Benefits
This position is employed through Student Union at San Jose State University which offers an excellent benefits package including Medical, Dental & Vision insurance (fully paid on selected packages by the company for the employee and dependents), Life and Supplemental Insurance, Vacation, Sick Leave, paid Holidays, 403(b) retirement program, tuition reimbursement, employee development opportunities and more.

Equal Opportunity/Affirmative Action
The Student Union of San Jos State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of race, color, religion, national origin, age, sex, marital status, pregnancy, disability, veteran's status, or sexual orientation consistent with applicable federal and state laws. The Student Union and SJSU have a firm and unambiguous commitment to the active elimination of discrimination, and the affirmative recruitment of a diverse, multi-racial community of students, faculty and staff.

Background Check and Fingerprinting
Student Union employees are required to undergo and completed a successful background check that includes verification of employment and education, as well as a check of criminal records for employment. Candidates for positions where the employee will come in regular contact with minors and cash management will be required to be fingerprinted. This policy includes emergency hires and may also be applicable to volunteers depending on the work they will be doing.

In some cases, the background check will include a credit check and/or a Department of Motor Vehicles check, as well as a check of licenses and certificates when applicable. All background checks are conducted through the Student Union third-party vendor, Accurate Background.

California State University (CSU) Learning & Development
Within the first month, all employees are required to complete the following compliance online training sessions through CSULearn, the University's employee training platform. Employees will be enrolled in the training soon after their appointment is processed and will be notified via email from CSULearn@sjsu.edu.
i. Injury and Illness Prevention Program
ii. Discrimination and Harassment for Supervisors/Non-Supervisors
iii. Gender Equity and Title IX Prevention Program (Title IX)
iv. Data Security and FERPA
v. Mandated Reporters of Child Abuse

California Child Abuse and Neglect Reporting Act
All Student Union at San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.