Operations Manager

Audubon is currently seeking an Operations Manager to join our team. The Operations Manager will be accountable for the overall business management of our Industrial Solutions Business Unit.

PRIMARY RESPONSIBILITIES:

• Manages and oversees Account and Project Managers, Technicians and other business unit support employees
• Program development, key team member in development of service program to include development of procedures and work instructions
• Develops, implements, and maintains sound business practices
• Develops and implements strategic objectives for the team that are aligned with the Business Unit's strategic initiatives
• Responsible for safety of assigned staff to include training for field personnel on safety, policies and procedures
• Provide guidance and counseling to field and supervisory personnel.
• Verify technician certifications/qualifications prior to assignment of field work
• Responsible for scheduling of technicians and equipment for projects
• Assist technicians in the field as necessary
• Ability to act as lead technician during field work and on-the-job training sessions
• Ensures quality standards are met and manages quality program
• Consolidates and analyzes profitability, revenue, margins, bill rates and utilization across his/her assigned area of responsibility
• Helps create segment forecasts and broad-based financial picture for assigned area.
• Ensures assigned area meets or exceeds budgeted financial objectives, including revenue and margin leadership
• Provides inspiration, clarity and direction for the team, allowing them to understand their roles and accountabilities toward achievement of the segments tasks and goals
• Reinforces team approach on both customer projects and internal initiatives
• Supports and solicits input from team members at all levels within the organization
• Accurately forecasts revenue, profitability, margins, bill rates and utilization across assigned area
• Supports and provides guidance to the team in the negotiation of contract pricing, terms and conditions
• Reviews status reports of Account and Project Managers and addresses issues as appropriate
• Lends expertise to internal teams and task forces
• Enforces standard policies and procedures
• Other duties as assigned by management

EXPERIENCE AND SKILL REQUIREMENTS:

• Pipeline integrity NDE experience, preferred
• Demonstrated capability to perform the responsibilities of a Business Unit Manager in a capable and competent manner
• Management or supervisory experience preferred
• Bachelor's Degree preferred
• Customer Management
• Communicates effectively with key customers to identify future needs and positions the company effectively to capitalize on these
• Continually defines ways to increase customer satisfaction and deepen customer and market relationships
• Ensures the delivery of superior solutions to customers
• Provides senior level resolution to customer issues
• Coordinate with Business Development and Project Directors/Managers, provides leadership and guidance in all aspects of the sales cycle with existing customers
• Coordinate with Business Development to identify strategic accounts and play an active role in developing these accounts

No Recruiters, please!

Equal Opportunity Employer/Veterans/Disabled