Operations Manager
Apply NowCompany: Definity Financial
Location: Toronto, ON M4E 3Y1
Description:
Job Description
WHAT CAN YOU EXPECT FROM THIS ROLE?
In this role you will work as a member of the Claims senior leadership team (SLT), reporting directly to the SVP and Chief Claims Officer. The successful candidate must be able to work autonomously, have excellent project-management skills and the ability to influence senior level stakeholders. In this role you will also demonstrate your organizational capabilities, time management skills, attention to detail and oral and written communication proficiencies.
RESPONSBIILITIES
- Support the SVP & Chief Claims Officer with day-to-day execution of business strategy, including management and documentation of leadership team meetings and execution of strategic planning sessions offsites and internal staff engagement forums.
- Lead and manage the development of internal and external presentations, communications, and other reports as they relate to Claims
- Prepare summarized responses in timely manner to all queries from stakeholders, as required.
- Support ad hoc requests from Claims SLT, include liaising across teams to track initiatives, gather information, and support from a project management perspective
- Act as Claims liaison across the Enterprise, to answer questions, connect colleagues, and provide subject matter expertise
- Planning meetings and engaging with meeting stakeholders to execute small details
- Assist with determining the best way to track leadership performance and with keeping teams on track towards their goals
- Support adherence to governance processes, and assist with change management to update and refine governance structures as necessary
- Travel will be required to attend in-person Claims SLT
WHAT DO YOU BRING TO THIS ROLE?
- University degree or college diploma in business administration, finance, or a related discipline
- 6+ years of relevant, full-time experience in P&C Insurance, or financial instruction
- 4+ years of management experience
- Strong project-management skills, with previous on the job success in project management
- Advanced MS Excel and PowerPoint knowledge is required.
- Proven record of analytical expertise and excellent attention to detail
- Superior written and verbal communication/presentation skills and ability to interact with senior executives and other cross divisional leaders in the organization
- An ability to make to make well-informed, effective, and timely decisions
- Ability to work in a team or independently with low supervision
- Self-motivated and consistently demonstrates an ability to take initiative on any issue
- An ability to adapt to new environments and take on new challenges
- Previous experience in management consulting or a similar role would be an asset
- Salary Range: $77,100 - $142,000
About Us
Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.
What's in it for you?
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Go ahead and expect a lot - you deserve it.
It's better here - but don't take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@definity.com.
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
#LI-Hybrid
About the Team
Definity is the parent company to some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada's leading and most innovative property and casualty insurers. We can't do that without our people, so we embrace and encourage a culture that's collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here.
WHAT CAN YOU EXPECT FROM THIS ROLE?
In this role you will work as a member of the Claims senior leadership team (SLT), reporting directly to the SVP and Chief Claims Officer. The successful candidate must be able to work autonomously, have excellent project-management skills and the ability to influence senior level stakeholders. In this role you will also demonstrate your organizational capabilities, time management skills, attention to detail and oral and written communication proficiencies.
RESPONSBIILITIES
- Support the SVP & Chief Claims Officer with day-to-day execution of business strategy, including management and documentation of leadership team meetings and execution of strategic planning sessions offsites and internal staff engagement forums.
- Lead and manage the development of internal and external presentations, communications, and other reports as they relate to Claims
- Prepare summarized responses in timely manner to all queries from stakeholders, as required.
- Support ad hoc requests from Claims SLT, include liaising across teams to track initiatives, gather information, and support from a project management perspective
- Act as Claims liaison across the Enterprise, to answer questions, connect colleagues, and provide subject matter expertise
- Planning meetings and engaging with meeting stakeholders to execute small details
- Assist with determining the best way to track leadership performance and with keeping teams on track towards their goals
- Support adherence to governance processes, and assist with change management to update and refine governance structures as necessary
- Travel will be required to attend in-person Claims SLT
WHAT DO YOU BRING TO THIS ROLE?
- University degree or college diploma in business administration, finance, or a related discipline
- 6+ years of relevant, full-time experience in P&C Insurance, or financial instruction
- 4+ years of management experience
- Strong project-management skills, with previous on the job success in project management
- Advanced MS Excel and PowerPoint knowledge is required.
- Proven record of analytical expertise and excellent attention to detail
- Superior written and verbal communication/presentation skills and ability to interact with senior executives and other cross divisional leaders in the organization
- An ability to make to make well-informed, effective, and timely decisions
- Ability to work in a team or independently with low supervision
- Self-motivated and consistently demonstrates an ability to take initiative on any issue
- An ability to adapt to new environments and take on new challenges
- Previous experience in management consulting or a similar role would be an asset
- Salary Range: $77,100 - $142,000
About Us
Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.
What's in it for you?
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Go ahead and expect a lot - you deserve it.
It's better here - but don't take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@definity.com.
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
#LI-Hybrid
About the Team
Definity is the parent company to some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada's leading and most innovative property and casualty insurers. We can't do that without our people, so we embrace and encourage a culture that's collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here.