Operations Manager

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.

As an Operations Manager on Via's Transit-as-a-Service (TaaS) Operations team, you'll be responsible for managing operations using our innovative technology platform. You'll manage a team of local field operators focused on daily operations, driving continuous operational and quality improvements, and growing our services.

**This is a fully in-person position with the expectation that you will be onsite 4-5 days per week.**

What You'll Do:

• Take ownership for all things operations within your region; accountability is your middle name
• Manage a local team towards our ambitious goals of operational excellence and providing an unbelievable customer experience across the region
• Oversee operations in-person 4-5 days a week; the business needs may dictate a need for early mornings or evenings at times
• End to end problem solving. You'll intuitively identify operational gaps, propose solutions, implement fixes, and monitor results
• Analyze data to create business insights to inform new business practices and policies to improve KPIs and financial results
• Exercise autonomy in overhauling processes and programs
• Collaborate with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth

Who You Are:

• A self-starter who is comfortable taking on a high level of responsibility, navigating ambiguous environments, and has previous management experience
• A driven executor with a track record of end to end ownership of a book of business and a history of hitting KPIs and revenue goals
• A team-focused individual that takes ownership of their work and pride in their team's success
• Experienced in project management, creating and refining operational processes, and customer service. Multi-site management experience is a plus
• An outgoing and sociable leader; skilled at communicating professionally with partners, customers, and driver partners from a broad range of backgrounds
• Willing to wear multiple hats and contribute on projects of all types
• Based in the Houston area

Compensation and Benefits:

• Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $75,000 - $90,000
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

We're Via, and we build technology that changes the way the world moves. We're driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.

Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.

If you're excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn't align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.

Ready to join the ride?

Via is an equal opportunity employer.