Operations Manger
Apply NowCompany: Trinity Exteriors, Inc.
Location: Eden Prairie, MN 55347
Description:
Operations Manger
$85,000-$100,000
We are looking for our next dynamic Operations Manager to join Trinity Exteriors! Our Operations Manager (roofing/siding/windows) will be interacting with homeowners, operations, sales, and production staff daily.
Trinity Exteriors is on a journey to revolutionize the home improvement industry by providing best-in-class experiences to its customers, partners, and employees. With great people, great communication, and great craftsmanship, we take the worries away! Come join our team and make a difference!
Responsibilities:
Ensure that Operations personnel are on time and understand their job responsibilities.
Review employee performance to accountability standards and address performance issues.
Confirm job meets our minimum profitability requirements.
Identify and correct problems with productivity and efficiency.
Review and update all roofing, siding and other trade orders that come in to be approved (verify that all ordered materials and quantities are correct).
Verify that the sales team has asked for is a realistic project plan and that all necessary materials are detailed to complete the project.
Verify that all subcontractor's invoices submitted are from work that was completed.
Manage all window orders, including confirming materials needed and scheduling window measurements.
Work with the claims team to acquire any necessary documentation for reimbursement on insurance restoration projects.
Visit job sites as needed to document issues on-site before any repairs are started.
Communicating with the homeowner about what needs to be corrected and the recommended plan of action.
Assist with handling customer disputes that escalate.
Other duties as assigned.
Qualifications:
3+ years of direct experience in hands-on construction, roofing, and siding required.
3+ years of operations and project management experience.
Must have a firm understanding of roofing and siding best practices, including expertise in materials and installation techniques.
Experience and understanding of the insurance supplementing process.
AccuLynx experience nice to have.
Strong organization, detail orientation, communication, and collaboration skills are required.
Excellent leadership skills are required.
Ability to communicate professionally and effectively with the customer, our partners, and employees.
Proficient in basic computer skills (MS Office 365, Google Workspace).
High-level customer service experience
Strong experience using MS Excel.
Willing to undergo a background check.
Benefits:
Health Insurance
Dental Insurance
401(k) (employer match)
Vision Plan
Paid Time Off
Preferred Abilities/Knowledge: Operations Management, Project Management, Construction, Roofing, Siding, Gutters, AccuLynx, Estimating, Punchlist, Walk-through, Claims, Insurance, Repairs, Roofing Exterior Construction
Our 17 years of success have been built upon quality products, expert installation of roofing, siding, gutters, and window products, and most importantly, an amazing team of committed and successful individuals dedicated to customer service.
Compensation: $85,000.00 - $100,000.00 per year
ABOUT TRINITY EXTERIORS, INC
Trinity Exteriors, Inc is an Eden Prairie, Minnesota-based exterior restoration contractor specializing in roofing, windows, and siding. In business since 2007, we are proud to have developed a large following of satisfied customers who rely on us to help them, their families, and their friends with all their roofing and siding restoration needs.
We attribute our success and growth over the years to three guiding principles: service, quality, and integrity.
OUR MISSION STATEMENT:
With great people, proactive communication, and cooperation with our partners, we provide the best customer experience and a lifetime of satisfaction
About the Owner
Ted Swanson got his start in the construction industry in 2003, just after graduating from the University of St. Thomas with a degree in entrepreneurship. The company he worked for was looking to grow aggressively, allowing Ted to advance and progressively master the sales and operations processes. However, after working there for five years, it became clear that the company's quest for expansion steadily relied on high-pressure sales tactics and mediocre customer service.
In 2007, Ted started Trinity Exteriors, Inc, a new kind of company that focused not only on providing customers a new roof or siding but also a memorable experience that they would want to repeat. With a lot of help from a great group of employees, Ted is able to deliver his three pillars of service, quality, and integrity to every new customer of Trinity Exteriors, Inc.
Outside of work, most of my free time is spent with my 3 daughters. As a family we enjoy going to Twins games, biking around Lake Harriet, watching movies and swimming.
$85,000-$100,000
We are looking for our next dynamic Operations Manager to join Trinity Exteriors! Our Operations Manager (roofing/siding/windows) will be interacting with homeowners, operations, sales, and production staff daily.
Trinity Exteriors is on a journey to revolutionize the home improvement industry by providing best-in-class experiences to its customers, partners, and employees. With great people, great communication, and great craftsmanship, we take the worries away! Come join our team and make a difference!
Responsibilities:
Ensure that Operations personnel are on time and understand their job responsibilities.
Review employee performance to accountability standards and address performance issues.
Confirm job meets our minimum profitability requirements.
Identify and correct problems with productivity and efficiency.
Review and update all roofing, siding and other trade orders that come in to be approved (verify that all ordered materials and quantities are correct).
Verify that the sales team has asked for is a realistic project plan and that all necessary materials are detailed to complete the project.
Verify that all subcontractor's invoices submitted are from work that was completed.
Manage all window orders, including confirming materials needed and scheduling window measurements.
Work with the claims team to acquire any necessary documentation for reimbursement on insurance restoration projects.
Visit job sites as needed to document issues on-site before any repairs are started.
Communicating with the homeowner about what needs to be corrected and the recommended plan of action.
Assist with handling customer disputes that escalate.
Other duties as assigned.
Qualifications:
3+ years of direct experience in hands-on construction, roofing, and siding required.
3+ years of operations and project management experience.
Must have a firm understanding of roofing and siding best practices, including expertise in materials and installation techniques.
Experience and understanding of the insurance supplementing process.
AccuLynx experience nice to have.
Strong organization, detail orientation, communication, and collaboration skills are required.
Excellent leadership skills are required.
Ability to communicate professionally and effectively with the customer, our partners, and employees.
Proficient in basic computer skills (MS Office 365, Google Workspace).
High-level customer service experience
Strong experience using MS Excel.
Willing to undergo a background check.
Benefits:
Health Insurance
Dental Insurance
401(k) (employer match)
Vision Plan
Paid Time Off
Preferred Abilities/Knowledge: Operations Management, Project Management, Construction, Roofing, Siding, Gutters, AccuLynx, Estimating, Punchlist, Walk-through, Claims, Insurance, Repairs, Roofing Exterior Construction
Our 17 years of success have been built upon quality products, expert installation of roofing, siding, gutters, and window products, and most importantly, an amazing team of committed and successful individuals dedicated to customer service.
Compensation: $85,000.00 - $100,000.00 per year
ABOUT TRINITY EXTERIORS, INC
Trinity Exteriors, Inc is an Eden Prairie, Minnesota-based exterior restoration contractor specializing in roofing, windows, and siding. In business since 2007, we are proud to have developed a large following of satisfied customers who rely on us to help them, their families, and their friends with all their roofing and siding restoration needs.
We attribute our success and growth over the years to three guiding principles: service, quality, and integrity.
OUR MISSION STATEMENT:
With great people, proactive communication, and cooperation with our partners, we provide the best customer experience and a lifetime of satisfaction
About the Owner
Ted Swanson got his start in the construction industry in 2003, just after graduating from the University of St. Thomas with a degree in entrepreneurship. The company he worked for was looking to grow aggressively, allowing Ted to advance and progressively master the sales and operations processes. However, after working there for five years, it became clear that the company's quest for expansion steadily relied on high-pressure sales tactics and mediocre customer service.
In 2007, Ted started Trinity Exteriors, Inc, a new kind of company that focused not only on providing customers a new roof or siding but also a memorable experience that they would want to repeat. With a lot of help from a great group of employees, Ted is able to deliver his three pillars of service, quality, and integrity to every new customer of Trinity Exteriors, Inc.
Outside of work, most of my free time is spent with my 3 daughters. As a family we enjoy going to Twins games, biking around Lake Harriet, watching movies and swimming.