Operations & Sales Specialist (Healthcare Tech) - Hybrid
Apply NowCompany: VitalCheck Wellness Inc
Location: New York, NY 10025
Description:
Operations & Sales Specialist (Healthcare Tech) - Hybrid
Job Location: New York, NY.
Job Type: Fulltime.
Pay Rate: $80,00- $100,000/year + access to a 401K plan.
Schedule: Hybrid Monday- Friday (3 days on site; 2 days remote).
About VitalCheck Wellness:
We're a fast-growing healthcare technology startup dedicated to making patient care delivery more efficient and reliable. Our platform ensures that critical healthcare supplies and qualified providers arrive at the right place and on time. We bring tailored healthcare services directly to employers, enhancing the well-being of their employees through convenient, high-quality care. We're expanding our reach through targeted outreach and data-driven sales strategies. Now, we're looking for an Operations & Sales Specialist to help us scale effectively and deliver an outstanding experience to our customers and partners.
Position Overview:
This role is split roughly 60/40 between operations and sales operations. You'll manage logistics, scheduling, and process improvements while also owning CRM workflows, pipeline analysis, and AI-based lead generation performance. We're looking for someone who thrives in operational chaos, loves data, and gets excited about how AI can unlock new efficiencies in sales.
Responsibilities:
Operations (60%)
- Process Optimization: Identify bottlenecks or inefficiencies in operational workflows, propose solutions, and implement improvements.
- KPIs & Reporting: Track key metrics (e.g., delivery times, scheduling adherence) and provide regular updates/recommendations to leadership.
Sales Operations (40%)
- CRM Management (e.g., HubSpot): Ensure data cleanliness, build dashboards and workflows, and generate performance reports for the sales team.
- Pipeline Oversight: Help forecast and analyze sales funnels, identifying trends and opportunities for improvement.
- Campaign Tracking: Work with Marketing to measure outreach effectiveness (email open rates, lead conversions) and suggest optimizations.
- Cross-Functional Collaboration: Align with Sales, Marketing, and other departments to ensure consistent data flow, timely follow-ups, and excellent customer experience.
Cross-Functional Alignment
- Work closely with Product teams to relay any operational challenges, feature requests, and customer feedback.
- Communicate clearly with leadership about operational performance and sales pipeline health.
- Contribute to a collaborative culture of continuous improvement, sharing insights and helping colleagues grow.
Requirements:
Education & Experience
- Bachelor's degree in Business, Operations, Supply Chain, Marketing, or a related field.
- 5+ years of professional experience in operations, logistics, sales ops, or a similar function (startup/tech experience is a plus).
- Hands-on proficiency with CRM platforms (e.g., HubSpot) and proven operational/process management successes.
Technical & Analytical Skills
- Ability to navigate logistics coordination, vendor management, or similar supply chain processes.
- Skilled at building reports/dashboards to inform decision-making (familiarity with Excel/Google Sheets is essential).
- Adept at identifying process inefficiencies and leading improvements.
Soft Skills
- Detail-Driven: Able to juggle multiple projects and meet deadlines in a fast-paced setting.
- Strong Communicator: Can distill data into actionable insights for diverse teams (Sales, Marketing, Product).
- Adaptable: Thrives in a startup environment where priorities can shift quickly.
- Team-Oriented: Willing to collaborate across departments to solve challenges and seize opportunities.
What We Offer:
- $100,000 annual salary.
- 401K plan.
- Hybrid work model (3 days on-site, 2 days remote) for collaboration and flexibility.
- Opportunity to influence and refine operational and sales processes in a growing startup.
- A mission-driven environment where your contributions directly impact healthcare delivery.
Job Location: New York, NY.
Job Type: Fulltime.
Pay Rate: $80,00- $100,000/year + access to a 401K plan.
Schedule: Hybrid Monday- Friday (3 days on site; 2 days remote).
About VitalCheck Wellness:
We're a fast-growing healthcare technology startup dedicated to making patient care delivery more efficient and reliable. Our platform ensures that critical healthcare supplies and qualified providers arrive at the right place and on time. We bring tailored healthcare services directly to employers, enhancing the well-being of their employees through convenient, high-quality care. We're expanding our reach through targeted outreach and data-driven sales strategies. Now, we're looking for an Operations & Sales Specialist to help us scale effectively and deliver an outstanding experience to our customers and partners.
Position Overview:
This role is split roughly 60/40 between operations and sales operations. You'll manage logistics, scheduling, and process improvements while also owning CRM workflows, pipeline analysis, and AI-based lead generation performance. We're looking for someone who thrives in operational chaos, loves data, and gets excited about how AI can unlock new efficiencies in sales.
Responsibilities:
Operations (60%)
- Process Optimization: Identify bottlenecks or inefficiencies in operational workflows, propose solutions, and implement improvements.
- KPIs & Reporting: Track key metrics (e.g., delivery times, scheduling adherence) and provide regular updates/recommendations to leadership.
Sales Operations (40%)
- CRM Management (e.g., HubSpot): Ensure data cleanliness, build dashboards and workflows, and generate performance reports for the sales team.
- Pipeline Oversight: Help forecast and analyze sales funnels, identifying trends and opportunities for improvement.
- Campaign Tracking: Work with Marketing to measure outreach effectiveness (email open rates, lead conversions) and suggest optimizations.
- Cross-Functional Collaboration: Align with Sales, Marketing, and other departments to ensure consistent data flow, timely follow-ups, and excellent customer experience.
Cross-Functional Alignment
- Work closely with Product teams to relay any operational challenges, feature requests, and customer feedback.
- Communicate clearly with leadership about operational performance and sales pipeline health.
- Contribute to a collaborative culture of continuous improvement, sharing insights and helping colleagues grow.
Requirements:
Education & Experience
- Bachelor's degree in Business, Operations, Supply Chain, Marketing, or a related field.
- 5+ years of professional experience in operations, logistics, sales ops, or a similar function (startup/tech experience is a plus).
- Hands-on proficiency with CRM platforms (e.g., HubSpot) and proven operational/process management successes.
Technical & Analytical Skills
- Ability to navigate logistics coordination, vendor management, or similar supply chain processes.
- Skilled at building reports/dashboards to inform decision-making (familiarity with Excel/Google Sheets is essential).
- Adept at identifying process inefficiencies and leading improvements.
Soft Skills
- Detail-Driven: Able to juggle multiple projects and meet deadlines in a fast-paced setting.
- Strong Communicator: Can distill data into actionable insights for diverse teams (Sales, Marketing, Product).
- Adaptable: Thrives in a startup environment where priorities can shift quickly.
- Team-Oriented: Willing to collaborate across departments to solve challenges and seize opportunities.
What We Offer:
- $100,000 annual salary.
- 401K plan.
- Hybrid work model (3 days on-site, 2 days remote) for collaboration and flexibility.
- Opportunity to influence and refine operational and sales processes in a growing startup.
- A mission-driven environment where your contributions directly impact healthcare delivery.