Operations Support Manager
Apply NowCompany: ECS
Location: Stafford, VA 22554
Description:
ECS is seeking an Operations Support Manager to work in our Stafford, VA office. Please Note: This position is contingent upon contract award.
The Operations Support Manager is a key position responsible for managing a team of Customer Support Representatives (CSR) and providing in-depth support to Naval Aviation Units, Type Wing Staffs, Aircraft Carriers, and TYCOMs. The successful candidate will work closely with the team to ensure the smooth operation of a Family of Systems, provide technical support, and troubleshoot issues.
Key Responsibilities:
Ensure CSR team has all necessary information to provide technical support to end-users. Work alongside CSRs to install and implement systems, ensuring client expectations are met. Provide comprehensive remote or in-person application support, system diagnostics, and repair or network connectivity. Troubleshoot and develop technical solutions to software and setup errors. Manage the installation and support for applications in both classified and unclassified environments. Deliver recurring and informal training to end-users on configuration, operation, and data analysis of applications. Generate training material and provide personnel with database management, development, and implementation of application-specific features. Follow strict Capability Maturity Model Integration processes for requirements management. Create canned and ad-hoc reports using SQL and other internal tools. Support the Ship Alteration process, coordinating with government personnel and other supporting agencies.
The Operations Support Manager is a key position responsible for managing a team of Customer Support Representatives (CSR) and providing in-depth support to Naval Aviation Units, Type Wing Staffs, Aircraft Carriers, and TYCOMs. The successful candidate will work closely with the team to ensure the smooth operation of a Family of Systems, provide technical support, and troubleshoot issues.
Key Responsibilities:
- Experience:
- 8+ years' experience using Microsoft Windows, Chrome, and Edge browsers and Microsoft Office products.
- 8+ years' experience working with relational databases and SQL (preferred).
- 5+ years' experience using Windows Internet Information Services (IIS).
- 8+ years' demonstrated experience in military Aviation, Operations, or Maintenance.
- 8+ years' demonstrated experience translating naval aviation user and product owner inputs into definable data/system change and support requirements.
- 8+ years' experience with daily system administration of Windows servers and client laptops.
- Security Clearance: Minimum Secret clearance required.