Order Management Lead

Stellenanzeige: HR Business Partner (m/f/d) - Trench Germany GmbH
Order Management Lead
Scarborough, ON | On-site | Permanent . Full-Time

About us

In Trench Canada, we deliver state-of-the-art, safe, and reliable instrument transformers, coils, and bushings for seamless energy transmission. With a legacy of customized engineering and innovation, we enable society to harness the power of electricity with reliability and performance.

The Role

The Order Manager is responsible for overseeing the end-to-end order management process, ensuring accuracy, efficiency, and excellent customer service. This role leads the order management team, collaborates with sales, Engineering, Manufacturing, supply chain, and logistics, and drives continuous improvement in order fulfillment and customer satisfaction.

Your Tasks:

Order Management & Process Optimization:

• Oversee the entire orderlifecycle, from order entry to delivery, ensuring timely and accuratefulfillment.
• Develop and implement standardizedprocesses for order management, minimizing errors and delays.
• Monitor order trends, backlogs,and fulfillment rates, implementing corrective actions as needed.
• Ensure compliance with companypolicies, pricing structures, and contractual agreements.
• Ensure compliance with shippingpolicies, lead times, and customer requirements.
  Generate reports on order trends,fulfillment rates, and potential bottlenecks.
• Prepare revenue forecast andoversee revenue recognitionn
• Serve as the primary escalationpoint for order-related issues, working with internal and external stakeholdersto resolve them.
• Communicate proactively withcustomers regarding order status, delays, and resolutions.

Team Leadership & Development:

• Manage and mentor the ordermanagement team, providing training and performance feedback.
• Foster a customer-centric culture,ensuring high levels of service and responsiveness.

Technology & Reporting:

• Utilize ERP and order managementsystems (SAP) to manage and analyze order data.
• Generate reports on orderaccuracy, cycle times, and customer satisfaction metrics.
• Drive automation and digitaltransformation initiatives to improve efficiency.

Requirements:

• Bachelor's degree in Business,Supply Chain, Operations, or a related field.
• 5+ years of experience in ordermanagement, supply chain, or customer service roles, with at least 2 years in aleadership role.
• Strong knowledge of ERP systemsand order management processes.
• Excellent problem-solving,analytical, and decision-making skills.
• Strong leadership and teammanagement abilities.
• Exceptional communication andstakeholder management skills.

Preferred Qualifications:

• Experience in project based manufacturing.
• Familiarity with internationaltrade, logistics, and compliance regulations.
• Proficiency in Lean, Six Sigma, orother process improvement methodologies

We offer:

• The opportunityto gain practical experience in the field of optical current measurementtechnology and sustainable energy transmission in an innovative company
• You will work in a motivated team on forward-looking projects and gain insights into the latest technologies
• Support from experienced professionals in handling the latest measurement technology

Our Commitment
Trench invites applications from all qualified individuals and is committed to fostering workplace diversity. We provide accommodations to applicants with disabilities throughout our hiring process. If you require this information in an alternate format, need communication support, or need accommodation in applying for a posting and/or are selected for an interview, don't hesitate to reach out to us.Trench utilizes artificial intelligence in its job scanning and recruitment process to effectively find the candidate most suitable for each position.

HAVE WE PIQUED YOUR INTEREST? We are looking forward to receiving your application - just click on the "Apply Now" button and send us your application.