Patient Access Manager

Opening in early 2026, Riverside Smithfield Hospital will bring high-quality healthcare closer to home for Isle of Wight County residents. Located on a beautifully landscaped 27-acre medical campus at 19339 Benns Grant Boulevard in Smithfield, the new hospital will provide modern facilities and comprehensive medical services to meet the growing needs of the community.

The 200,000-square-foot, three-story facility will offer a range of essential healthcare services including an Emergency Department, Diagnostic Imaging Services, 34 Medical/Surgical beds, 10 Intensive Care Unit (ICU) beds and 4 Operating Rooms. Join our team and be a part of an exciting opportunity to shape the future of healthcare in Smithfield, delivering compassionate, patient-centered care in a state-of-the-art environment.

Overview

Responsible for providing leadership and daily support of Patient Access operations in an effort to maintain quality, productivity, point of service collections and various ongoing customer service initiatives. Provides project management and leads process improvement initiatives to create efficient workflows and improve the patient experience. Ensures adequate orientation, training and education is provided, coaches and mentors team, performs quality audits as well as handles staffing, employee engagement, regulatory compliance and data integrity. Understands and can support any of the roles managed under Patient Access to include Benefits Specialist. Patient Access responsibilities may include Central Registration, ER Registration, Visitor Management, Insurance Verification (RWRH), Communications Switchboard (RWRH) and Benefit Specialist. Is expected to cover shifts when there are vacancies. Responsible for 24/7 coverage.

What you will do

• Plans, coordinates, manages and directs all areas of registration for Patient Access.
• Manages daily work of Patient Access teams and maintains department operations; ensures department is adequately staffed at all times. RWRH Manager is responsible for the Communications Switchboard in addition to Patient Access Departments.
• Ensures department meets or exceeds quality, productivity and customer service metrics.
• Interviews, hires and onboards new team members.
• Provides staff orientation, education and training. Ensures individuals are competent to perform their job duties. Annually assesses staff competency; provides coaching and mentoring as needed.
• Oversees Time of Service collections. Ensures team members close cash drawers timely and accurately.
• Works assigned work queues daily to include patient, account (DNB and Denial) and claim edits to ensure accuracy of registration data.
• Performs any of the Patient Access roles to include Benefit Specialist. (RDHW Manager - Serves as benefit specialist to resolve inquiries, collection notices, payment plans, service recovery, financial counseling and account adjustments.)
• Responsible for timekeeping and payroll submission.
• Supports and leads process improvement initiatives.

Qualifications

Education

• High School Diploma or GED, (Required)
• Bachelors Degree, Business Administration or related field. (Preferred)

Experience

• 5-6 years Revenue Cycle experience (Required)
• 2 years Supervisory experience (Preferred)

Licenses and Certifications

• Certified Healthcare Access Manager (CHAM) - National Association of Healthcare Access Management (NAHAM) (Preferred)
• CRCR - Healthcare Financial Management Association (HFMA) (Preferred)
• Revenue Cycle Certifications (CHAM, CRCR, or CRCE) within 1 Year (Required)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.