PATIENT JOURNEY TRANSFORMATION MGR
Apply NowCompany: H. Lee Moffitt Cancer Center
Location: Tampa, FL 33647
Description:
Patient Journey Transformation MGR
Position Highlights:
Responsibilities:
Credentials and Experience:
Minimum Skills
Position Highlights:
- The Patient Journey Transformation Manager is responsible for leading strategic initiatives alongside the Executive Director to enhance the patient journey across healthcare services.
- This role focuses on analyzing, designing, and implementing process improvements to ensure a seamless and efficient patient experience, working closely with various departments to support patient care indirectly.
Responsibilities:
- Assist in developing and executing strategies to improve patient journey processes and outcomes.
- Identify and implement process improvements using Lean and Six Sigma methodologies.
- Design, operational readiness, and implementation of workflows and technology to create operational efficiencies and improve experiences.
- Develop and implement standardized scheduling algorithms.
- Standardize workflows across the patient journey
- Analyze patient journey data to identify trends and areas for improvement.
- Measure and monitor key access metrics and capacity management.
- Identify items that drive prioritization or continuous improvement.
- Collaborate with clinical and administrative teams to align patient journey initiatives with organizational goals.
- Partner with Patient Access IT and Consumer applications.
- Support various outpatient projects, including the Access Center program and Ambulatory Clinic transformation initiatives.
- Support the design, operational readiness, and implementation of standardized workflows and technology enablers.
- Lead and manage projects aimed at transforming patient care processes.
- Facilitate meetings, prepare agendas, design improvement efforts/process flows, execute key activities, and track milestones.
- Engage with key stakeholders to gather insights and feedback.
- Ensure patient journey initiatives meet the needs of patients and staff.
- Develop effective communications tailored to various audiences to enhance institutional awareness and frontline engagement.
- Support transformation plans, incorporating Cerner and/or consumer applications.
- Promote the design of Operational Excellence programs across ambulatory, access, and medical groups.
- Utilize a robust set of process and outcome metrics to track progress and assess impact.
Credentials and Experience:
- Bachelor's Degree - field of study: Business Administration, Healthcare Administration
- 5 -7 in healthcare process improvement, patient access, or healthcare operations.
- 3-5 years in a lead role overseeing strategic projects
Minimum Skills
- Lean and Six Sigma Methodologies
- Leadership and Project Management
- Analytical and Data Interpretation
- Communication and Interpersonal Skills
- Collaboration