Patient Logistics Center AVP

Introduction

Do you want to join an organization that invests in you as a Patient Logistics Center AVP? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Patient Logistics Center AVP like you to be a part of our team.

Job Summary and Qualifications

The AVP of the Virtual Patient Logistics Center, is responsible for driving the strategy through collaboration with division and hospital leaders, physicians, and key service line stakeholders; while holding direct oversight of all Patient Logistics Center and key compliance and regulatory policies. This individual will act as a strategic growth partner to divisions and facility leadership demonstrating strong sense of ownership of all improvement efforts related to transfer/transport of patients and in their assigned areas.

What you will do:

• Drives all aspects of the transfer initiative as the strategic leader developing, implementing, and tracking progress on key growth strategies into HCA through the Patient Logistics Center
• Works with facility executive teams, medical and nursing leadership, and the Physician and Provider Relations team to promote volume growth and competitive advantage through development of differentiating strategies
• Through knowledge of the markets, competitive landscape, and use of patient logistics center analytics; identifies and communicates potential business opportunities to division and hospital leaders for further growth
• Leads all Virtual Patient Logistics Center operations including oversight of clinical processes, virtual staff hiring, development, and training, as well as analytics support to Corporate/division/hospital leadership
• Analyzes all aspects of transfer and patient intake processes for potential improvement opportunities within both Patient Logistics Center operations and hospital operations. Designs and implements in collaboration with facility leaders processes, systems, procedures, and operational changes to increase efficiency and effectiveness
• Works with divisions and hospital management, departmental and interdepartmental staff and physicians in identifying operational opportunities and inefficiencies, assists in the development and evaluation of alternatives and solutions, and drives the establishment of action plans for improvement. This includes responsibilities and direct oversight of the virtual team consisting of registered nurses, licensed paramedics, licensed EMTs and licensed assessment specialist through the virtual Patient Logistics Centers
• Presents Patient Logistics Center strategic materials and initiative updates at Corporate, division, and key stakeholder meetings; including to key physician groups, hospital leadership teams, and other parties as needed
• Serves as the liaison/facilitator of communication with any vendors providing transfer/transport services regarding vision, specific goals and objectives for initiatives and guides the efforts of the vendor team toward these goals
• Other responsibilities for this position will include strategy support and operational process design & implementation for PLC services across the organization in the areas of behavioral health, transfer center, and the transport coordination center (ambulance dispatch & billing services).
• Promotes, educates, and holds virtual employees responsible for providing excellent service to all customers; including patients, physicians, employees and leadership
• Provides recommendations on human resource policies that affect virtual Patient Logistics Center staff

What you will need:

• Graduate of an accredited registered nursing program required; Bachelor's degree in Nursing required.
• Master's degree in healthcare or business-related field preferred
• Prior management/ supervisory experience in a healthcare related field required
• Minimum 7 years of healthcare experience (required) Critical Care or Emergency Department experience preferred
• Must have held leadership positions (reflecting increasing levels of responsibility) in roles where building and leveraging key relationships was a responsibility as well as driving a strategic initiative
• Demonstrated leadership in driving a large scale initiative across multiple key stakeholders, including development and implementation of the strategic direction
• Knowledge of the operations of an acute care facility with particular emphasis on Emergency department and capacity management/throughput and the principles and practices of air medical and EMS communications operations
• Excellent interpersonal skills with an ability to work effectively with diverse groups of people, including but not limited to Corporate/Division leadership, transfer leadership, staff from information technology and clinical backgrounds, physicians, and external vendors
• Must be independent, driven, self-motivated, and passionate with an exceptional work ethic, executive presence, integrity and presentation skills, both oral and written
• Ability to establish credibility and be decisive

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Logistics Center AVP opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.