PC Hardware Deployment Lead

Description

This is a 100% onsite role in Washington, DC near Union Station Metro.

Essential Duties and Responsibilities:

• Excellent analytical, organizational, problem solving, presentation and writing skills are essential.
• Act as Point of Contact (POC) managing IMACs (Installs, Moves, Changes, & Adds) activities.
• Lead a team of 4 IMAC technicians by setting performance expectations, monitoring performance, and addressing any performance gaps.
• Identify process gaps and document processes in the form of Knowledge Base.
• Perform process improvement activities related to IMAC.
• Responsible for managing and coordinating IMAC tasks, team schedule and projects.
• Update related deployment activity information to internal partners and stakeholders.
• Identify and address all deployment issues in a timely manner or as directed by Management.
• Work in coordination with the different teams to address hardware/software issues within the OS image.
• Process, assign to and coordinate tasks with IMAC and asset management teams.
• Update warehouse inventory records and perform regular (quarterly) and ad-hoc inventory and audit checks of IT equipment.

Qualifications

• Associate Degree with 5 yrs. experience or equivalent experience in lieu of degree
• Hardware and Software Deployment service and process experience
• Hardware break fix experience
• Asset management experience (with Sunflower or ServiceNow)
• Proven experience with imaging platform and technology (SCCM, Bit locker Encryption)
• Experience with IT Ticketing System such as ServiceNow
• MS Office/Office 365 Suite
• Proven team leadership skills and experience
• Solid organizational and time management skills
• Ability to multi-task under tight deadlines
• Strong attention to detail
• Excellent focus driven on task/deadline responsibilities
• Ability to work well in both a team setting and as an independent contributor
• The ability to work under pressure and make sound decisions
• Must be able to successfully pass all applicable background screening tests

Nice to Have:

• Dell Certification
• HDI Certification
• A+ Certification

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.