Pentagon Site Lead

Description
Unleash Your Potential
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer's success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like an environment where you can thrive, keep reading!

The Leidos Digital Modernization Group is seeking a Site Operations Lead at The Pentagon in support of the AFNCR IT Services program.

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Are you ready to make an impact' Begin your journey of a flourishing and meaningful career, share your resume with us today!

Primary Responsibilities:

• Delivers world class information technology services to over nine thousand military, civilian, and contractor customers at the PNT (Pentagon).
• Manages a mid-sized team consisting of experienced professionals comprised of both Leidos and partner employees.
• Oversees mission execution in both current operations and future plans (project management). This includes all aspects of Field Services (job control, desktop support, help desk, voice support, routine requirements, technical refresh, personal wireless and overall customer service) as well as continuity of operations, office stand-ups, and VTC installations.
• Guides exceptional Executive Support to over 120 political appointees, general offices and senior executive services civilians, to include the Secretary of the Air Force, Chief of Staff of the Air Force, and the Chief of Space Operations.
• Directs the Pentagon Site Operations Manager and Pentagon Site Projects Manager (DISA J6 Liaison) to ensure all work is prioritized, coordinated, documented and deconflicted to meet program requirements and key performance indicators.
• Attend and provide input for the Daily Operational Operations Update and the 844th CG Operations Update.
• Ensure all Metrics are exceeded / met, metrics include response time, ticket closure time etc.
• Leads, directs and reviews the work of team who exercise latitude and independence in their assignments.
• Develops weekly briefs to highlight mission accomplishments and shortfalls to the 844th Communications Squadron's leadership.
• Manages a $7M+ budget and provides primary input to hiring, firing, promotion, performance and rewards decisions for direct reports.
• Proactively reviews processes for gaps and inefficiencies, making recommendations to stakeholders to ensure exceptional service fulfillment.
• Develops and oversees plans to execute annual and compliance initiatives such annual technical refresh of ~3000 workstations while ensure senior stakeholders are routinely briefed on progress.
• Ensures daily internal synchronization meetings across Field Service teams to ensure technicians and team leads understand daily ticket priorities and workloads.

Basic Qualifications:

• Requires a BA/BS or equivalent experience and 8+ years or prior relevant experience or Masters with 6+ years of prior relevant experience, additional years of experience will be accepted lieu of a degree.
• Possess a current DoD Secret clearance.
• Advanced knowledge and experience with desktop support and helpdesk principles.
• IT support team lead experience / ability.
• Familiar with IT support in a DOD environment.

Preferred Qualifications:

• Current IA Certifications such as Security+, CISSP, etc.
• 6+ years of experience supervising or leading teams or projects.
• Experience with the AFNCR IT Services program.

Original Posting Date: 2025-01-21While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $112,450.00 - $203,275.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos Leidos is a Fortune 500 innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information, visit www.Leidos.com .
Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .
Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other person a l information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected] .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .
Commitment to Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.