People Operations Manager

People Operations Manager

Department: Operations

Employment Type: Full Time

Location: Remote (USA)

Description

We are seeking a dynamic and detail-oriented People Operations & Talent Acquisition Specialist to join our team. This role combines talent acquisition, employee engagement, and operational excellence to create a seamless employee experience while aligning recruitment and people strategies with company goals.

Key Responsibilities

Talent Acquisition

• Lead the full-cycle recruitment process for IT roles, including sourcing, screening, interviewing, and offer negotiations
• Develop and execute talent acquisition strategies aligned with business goals and staffing needs
• Collaborate with hiring managers to create clear job descriptions and define staffing requirements
• Source top IT talent using LinkedIn Recruiter, job boards, industry networks, and employee referrals, while maintaining a strong talent pipeline
• Manage relationships with external recruiting agencies and vendors as needed
• Oversee the candidate experience, ensuring timely communication and a positive process
• Track recruitment metrics (e.g., time-to-fill, cost-per-hire) to optimize efficiency and effectiveness
• Stay current on industry trends, competitor hiring strategies, and salary benchmarks
• Champion diversity initiatives in recruiting practices
• Mentor and develop a team of recruiters to meet hiring objectives

People Operations

• Design and refine onboarding processes to welcome and support new hires, including first-day logistics and resource allocation
• Track employee training, certifications, and career development to support professional growth and succession planning
• Develop and implement employee retention strategies to enhance job satisfaction
• Maintain accurate employee records and ensure compliance with state and federal employment laws and regulations
• Manage documentation for team changes, promotions, salary adjustments, and performance improvement plans
• Improve processes for team operations, scheduling, and communication tools, and enhance the employee portal with resources and opportunities for connection
• Monitor and analyze industry trends to continuously refine people operations strategies

Culture and Engagement

• Conduct regular check-ins with employees to gather feedback and align on goals
• Organize and lead employee engagement activities, such as team-building exercises, social gatherings, wellness workshops, and volunteer opportunities
• Enhance communication and connection through creative use of Slack and other tools
• Lead holiday planning and other initiatives to foster engagement and celebrate milestones
• Maintain feedback loops to continuously improve the workplace environment and address concerns promptly

Skills, Knowledge and Expertise

Required Qualifications

• 5+ years of experience in talent acquisition or recruitment, with a proven track record of recruiting for technical positions
• Expertise in using applicant tracking systems (ATS) and tools like LinkedIn Recruiter, Indeed, and specialized tech job boards
• Familiarity with HRIS systems and data analytics tools to enhance people operations
• Experience managing organizational change and supporting business transformation
• Strong communication and interpersonal skills, with the ability to build relationships with candidates and stakeholders
• Ability to manage multiple priorities in a fast-paced environment
• Analytical skills, with experience using recruitment metrics to drive improvement
• Passion for innovation in talent acquisition and delivering exceptional candidate experiences

Preferred Qualifications

• Experience in an IT consulting firm
• International contractor management experience
• Knowledge of cloud computing platforms (AWS, Azure, GCP) and emerging technologies
• SHRM-CP, PHR, or similar HR certification is a plus

Benefits

• Benefits of full-time remote work but with a close team environment. BSC was built from the beginning to be remote. That means we work extra hard to support a culture of engagement with regular opportunities for in-person interaction.
• Flexible work schedule and time off
• Home office support
• 401k with up to 4% company match
• Medical, Dental, Vision and Life Insurance