PFD Director of Quality Review and Training
Apply NowCompany: Health and Human Services Commission of Texas
Location: Austin, TX 78745
Description:
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: PFD Director of Quality Review and Training
Job Title: Director III
Agency: Health & Human Services Comm
Department: HHSC & HHS Rate Analysis MGMT
Posting Number: 4879
Closing Date: 10/22/2025
Posting Audience: Internal and External
Occupational Category: Business and Financial Operations
Salary Group: TEXAS-B-28
Salary Range: $7,716.66 - $13,051.00
Shift: Day
Additional Shift:
Telework: Eligible for Telework
Travel: Up to 10%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 4601 W GUADALUPE ST
Other Locations:
MOS Codes:
8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,621X,631X,641X,648X,90G0,91C0
91W0,97,SEI15
Brief Job Description
The Provider Finance Department's Director of Quality Review and Training (Director III; Salary Group B28) reports to the Director of Provider Finance. The PFD Director of Quality and Training supervises the Training Manager and the Quality Review Manager. The position performs advanced (senior-level) managerial work providing direction and guidance in planning and executing training and development work and quality assurance work. Work involves overseeing various activities to ensure consistency with state and federal laws and regulations, performance standards, and agency policies and procedures; overseeing the development of review and training protocols for various data analyses, financial calculations, and written reports, and evaluating opportunities to improve departmental economy, efficiency, and effectiveness; establishing the strategic plan, goals and objectives of the PFD Quality Review and Training Section; developing policies, procedures, and guidelines; establishing priorities, standards, and measurement tools for determining progress in meeting goals; and overseeing the review and evaluation of fiscal and operational records to determine condition, level of internal control, and compliance with statutory requirements. Supervises the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.
Essential Job Functions (EJFs)
Oversees the collection of data to help evaluate and analyze training needs and training effectiveness. Supervises the planning, designing, and development of methods for the assessment and evaluation of training effectiveness. Oversees the planning and developing of specialized training and staff development. Participates in solving training problems and ensuring the effective use of modern training methods and techniques. Identifies long-range training goals and recommended programs to achieve goals, including the development of an annual department-wide training plan. Oversees the development of policies and procedures for training programs. Serves as a subject matter expert for routine to complex contracts for training services. Coordinates the review and implementation of training programs, policies, and procedures. Oversees the performance of training needs assessments to guide training interventions and course development. (25%)
Oversees the analysis, development and coordination of action plans to complete data analysis reviews, financial examinations, and editing of technical writing. Oversees the workplan creation for independent data and financial examinations including those that involve controversial regulatory matters. Assesses and monitors functions of staff involved in the quality control process to guarantee timely compliance with assigned tasks, goals, and objectives. Works with staff to identify and modify quality control procedures to meet the changing information needs of the program and staff. Analyzes, interprets, and reports data to management related to quality assurance and quality control functions and participates in corrective action planning. (25%)
Confers with organizational management to resolve problems and deviations from required and permissible standards and procedures. Recommends amendments to the departments policies and procedures to reduce error rates and improve training efficacy. Analyzes quality control error findings for trends or patterns; and makes recommendations for improvement, including training solutions. Analyzes quality control error findings for trends or patterns. (15%)
Compiles data and prepare reports. Designs quality assurance and quality control standards, systems, etc. Identifies areas of progress, improvement, or concern; makes recommendations; and assists in resolving problems; Plans and coordinates rehabilitation efforts and determines regulatory compliance relative to business operations. (20%)
Oversees and/or conducts special investigations. Reviews and analyzes cases, notes deficiencies, and extracts data to be verified; collects performance data; identifies adverse trends; and determines compliance with service delivery standards, program requirements, and policies and procedures. (10%)
Others duties as assigned (5%)
Knowledge, Skills, and Abilities (KSAs)
Knowledge gathering and analysis of requested changes to determine the needs of the stakeholder;
Knowledge of approaches used to deliver projects, products and services to large client organizations;
Knowledge of state agency programs and procedures and of the methods and equipment;
Knowledge of quality assurance and quality control methods and training system methodologies;
Skill in establishing and maintaining effective working relationships;
Excellent skills in effective verbal and written communication, including the ability to explain highly technical information to non-technical audiences and to translate system requests from non-technical staff to technical experts;
Skill in facilitation of meetings involving cross functional teams to include executive staff and external stakeholders.
Skill in analyzing processes and procedures and explain abstracts concepts in concrete terms;
Skill in estimating project timelines;
Skill in office productivity software including Microsoft Office Suite to include MS Project, Access and Visio.
Skill in coordinating medium to large sized projects;
Skill in creating work plans, develop work estimates and monitor progress; Skill in conducting research using large relational databases;
Ability to clearly communicate with all team members and stakeholders;
Ability to develop effective presentations for management, internal and external partners, technical teams and end user customers;
Ability to work in a team setting;
Ability to manage multiple tasks, projects and priorities;
Ability to train and mentor support staff;
Ability to analyze processes and procedures and develop and revise procedures;
Ability to plan, assign, and/or supervise the work of others;
Ability to analyze problems and develop solutions.
Ability to analyze processes and procedures, to write and revise standards and procedures, and to communicate effectively.
Licensure Requirements or Certifications
N/A
Initial Selection Criteria
Graduation from a 4-year college or university. At least 5 years of experience in quality assurance, quality control, or training program development. At least 3 years of experience as a supervisor. Knowledge of HHS processes, procedures, and policies preferred.
Additional Information
Position is eligible to telework up to 3 days per week at this time, but telework schedules may be updated in accordance with HHSC telework policies in the future.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Functional Title: PFD Director of Quality Review and Training
Job Title: Director III
Agency: Health & Human Services Comm
Department: HHSC & HHS Rate Analysis MGMT
Posting Number: 4879
Closing Date: 10/22/2025
Posting Audience: Internal and External
Occupational Category: Business and Financial Operations
Salary Group: TEXAS-B-28
Salary Range: $7,716.66 - $13,051.00
Shift: Day
Additional Shift:
Telework: Eligible for Telework
Travel: Up to 10%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 4601 W GUADALUPE ST
Other Locations:
MOS Codes:
8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,621X,631X,641X,648X,90G0,91C0
91W0,97,SEI15
Brief Job Description
The Provider Finance Department's Director of Quality Review and Training (Director III; Salary Group B28) reports to the Director of Provider Finance. The PFD Director of Quality and Training supervises the Training Manager and the Quality Review Manager. The position performs advanced (senior-level) managerial work providing direction and guidance in planning and executing training and development work and quality assurance work. Work involves overseeing various activities to ensure consistency with state and federal laws and regulations, performance standards, and agency policies and procedures; overseeing the development of review and training protocols for various data analyses, financial calculations, and written reports, and evaluating opportunities to improve departmental economy, efficiency, and effectiveness; establishing the strategic plan, goals and objectives of the PFD Quality Review and Training Section; developing policies, procedures, and guidelines; establishing priorities, standards, and measurement tools for determining progress in meeting goals; and overseeing the review and evaluation of fiscal and operational records to determine condition, level of internal control, and compliance with statutory requirements. Supervises the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.
Essential Job Functions (EJFs)
Oversees the collection of data to help evaluate and analyze training needs and training effectiveness. Supervises the planning, designing, and development of methods for the assessment and evaluation of training effectiveness. Oversees the planning and developing of specialized training and staff development. Participates in solving training problems and ensuring the effective use of modern training methods and techniques. Identifies long-range training goals and recommended programs to achieve goals, including the development of an annual department-wide training plan. Oversees the development of policies and procedures for training programs. Serves as a subject matter expert for routine to complex contracts for training services. Coordinates the review and implementation of training programs, policies, and procedures. Oversees the performance of training needs assessments to guide training interventions and course development. (25%)
Oversees the analysis, development and coordination of action plans to complete data analysis reviews, financial examinations, and editing of technical writing. Oversees the workplan creation for independent data and financial examinations including those that involve controversial regulatory matters. Assesses and monitors functions of staff involved in the quality control process to guarantee timely compliance with assigned tasks, goals, and objectives. Works with staff to identify and modify quality control procedures to meet the changing information needs of the program and staff. Analyzes, interprets, and reports data to management related to quality assurance and quality control functions and participates in corrective action planning. (25%)
Confers with organizational management to resolve problems and deviations from required and permissible standards and procedures. Recommends amendments to the departments policies and procedures to reduce error rates and improve training efficacy. Analyzes quality control error findings for trends or patterns; and makes recommendations for improvement, including training solutions. Analyzes quality control error findings for trends or patterns. (15%)
Compiles data and prepare reports. Designs quality assurance and quality control standards, systems, etc. Identifies areas of progress, improvement, or concern; makes recommendations; and assists in resolving problems; Plans and coordinates rehabilitation efforts and determines regulatory compliance relative to business operations. (20%)
Oversees and/or conducts special investigations. Reviews and analyzes cases, notes deficiencies, and extracts data to be verified; collects performance data; identifies adverse trends; and determines compliance with service delivery standards, program requirements, and policies and procedures. (10%)
Others duties as assigned (5%)
Knowledge, Skills, and Abilities (KSAs)
Knowledge gathering and analysis of requested changes to determine the needs of the stakeholder;
Knowledge of approaches used to deliver projects, products and services to large client organizations;
Knowledge of state agency programs and procedures and of the methods and equipment;
Knowledge of quality assurance and quality control methods and training system methodologies;
Skill in establishing and maintaining effective working relationships;
Excellent skills in effective verbal and written communication, including the ability to explain highly technical information to non-technical audiences and to translate system requests from non-technical staff to technical experts;
Skill in facilitation of meetings involving cross functional teams to include executive staff and external stakeholders.
Skill in analyzing processes and procedures and explain abstracts concepts in concrete terms;
Skill in estimating project timelines;
Skill in office productivity software including Microsoft Office Suite to include MS Project, Access and Visio.
Skill in coordinating medium to large sized projects;
Skill in creating work plans, develop work estimates and monitor progress; Skill in conducting research using large relational databases;
Ability to clearly communicate with all team members and stakeholders;
Ability to develop effective presentations for management, internal and external partners, technical teams and end user customers;
Ability to work in a team setting;
Ability to manage multiple tasks, projects and priorities;
Ability to train and mentor support staff;
Ability to analyze processes and procedures and develop and revise procedures;
Ability to plan, assign, and/or supervise the work of others;
Ability to analyze problems and develop solutions.
Ability to analyze processes and procedures, to write and revise standards and procedures, and to communicate effectively.
Licensure Requirements or Certifications
N/A
Initial Selection Criteria
Graduation from a 4-year college or university. At least 5 years of experience in quality assurance, quality control, or training program development. At least 3 years of experience as a supervisor. Knowledge of HHS processes, procedures, and policies preferred.
Additional Information
Position is eligible to telework up to 3 days per week at this time, but telework schedules may be updated in accordance with HHSC telework policies in the future.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.