Platform (Duck Creek) Product Owner, PRS

Job Description

North America (NA) Personal Risk Services (PRS) is seeking a results-oriented individual with requisite experience and enthusiasm to execute on a multi-year platform roadmap. The roadmap is a compilation of technology, product, underwriting, and process improvements, to materially advance our business capabilities related to digital adoption, operational efficiencies, and ease of doing business.

The PRS Platform Product Owner will work with Line of Business leadership, Operations, Underwriting, Sales, and IT to position our insurance products currently housed on the Duck Creek platform (Excess and Surplus (E&S), and Flood) for future growth, to continue to meet the evolving needs of clients and agents.

The ideal candidate will have a strong understanding of Duck Creek and the personal lines space and of the interdependence of other functional areas within the organization that interact with or are impacted by the roadmap (e.g., compliance, project management, finance and business analytics, user experience, digital, training, etc.). They will be responsible for developing, prioritizing, and executing against the product roadmap, to drive maximized business impact.

Responsibilities:

• Support the development of and drive the day-to-day execution of components of the multi-year Duck Creek roadmap for PRS, that aligns with strategic enterprise priorities and corresponding objectives and key results.
• Serve as a member of a multifunctional team (squad) to deliver high quality work product via faster/shorter iterative cycles.
• Collaborate with a wide range of stakeholders e.g., Product Management, Underwriting, Digital, Sales & Distribution, and IT, to establish, update, and deliver on the modernization roadmap.
• Drive decision-making with stakeholders and within the squad; influence key stakeholders, engage with other Product Owners (POs) to manage interdependencies, and escalate issues appropriately.
• Actively participate, and take on leadership in the visioning, research & data gathering, planning, execution, and measurement of work.
• Work with the business to understand and coordinate ranking and prioritization of business needs and plan solutions to ensure that each release provides optimized business results/ benefits and value to users.
• Manage, groom, and prioritize and make ready a backlog of user stories and acceptance criteria.
• Serve as a representative of the end user; support and/or lead usability sessions to ensure design meets user needs and adds value to the user.
• Serve as the business owner of User Acceptance Testing and oversee acceptance criteria of testing output.
• Focus on driving toward standardization and automation to advance PRS' transformation efforts while maintaining alignment to PRS' profit, expense, and growth targets, operational strategies, and division-wide projects.
• Work with Learning Services to develop and deliver training on the use of new systems, tools, and processes.

Qualifications

Competencies

• Strong understanding of Personal Lines Property & Casualty products, market, landscape and/or competitors.
• Working knowledge of key stakeholder areas including Underwriting, Operations, Product, Pricing, Sales & Distribution, and Digital.
• Design thinking, customer centric approach, digital mindset, data-driven decision making.
• Excellent organizational, project management, and problem-solving skills.
• Able to challenge current ways of thinking; nurture and develop future-focused mindsets.
• Strong verbal and written communication and effective presentation skills.
• Comfort in a matrix managed, dynamic, and fast-moving work environment.
• Nimble with an ability to adapt and pivot to day-to-day changes that occur in managing large initiatives.
• Appropriate balance of objective, analytical orientation with a desire to move things to conclusion and deliver results.
• Proven interpersonal and negotiation skills with the ability to achieve results across diverse organizational units and disciplines.
• Change management and implementation skills, including ability to influence others to adopt change.
• Ability to successfully interact with diverse work styles and multi-task across concurrent projects/priorities.

Education and Experience

• Bachelor's Degree in a relevant field, or equivalent experience.
• 5-8 years of experience leading major Personal Lines product initiatives is required, preferably in high net worth, and ideally with E&S and/or Flood.
• 3+ years of Product Owner or Senior Business Analysts (or other direct, related) experience working in, or leading agile teams.
• 3+ years of Duck Creek experience.
• Demonstrated people leadership (via influence, dotted-line, and/or solid-line reporting) and accountability while working in a complex cross-functional environment.
• Proven record of coordinating and implementing projects, ensuring timely delivery and high-quality project deliverables.

The pay range for the role is $127,500 to $172,500. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.