Police Communications Supervisor
Apply NowCompany: City of Scottsdale, AZ
Location: Scottsdale, AZ 85254
Description:
Salary: $75,046.40 - $101,400.00 Annually
Location : Scottsdale, AZ
Job Type: Full-Time Regular
Job Number: FY2425-00804
Division: Public Safety
Department: COMMUNICATIONS
Opening Date: 03/24/2025
Closing Date: 4/13/2025 11:59 PM Arizona
Introduction
The Police Communications Supervisor plans, organizes and supervises the employees involved in the daily operations of police communications.
ANTICIPATED STARTING SALARY MAY BE UP TO MID-POINT
DEPENDING ON CANDIDATE'S EXPERIENCE AND INTERNAL EQUITY.
Mid-Point for this position is $42.42
Minimum Qualifications
Education and Experience
Licensing, Certifications and Other Requirements
Other pertinent licenses and/or certifications may be required of some positions depending on division/department/service assignment.
Essential Functions
Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following:
Work Environment/Physical Demands
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Benefits Highlights:
The City of Scottsdale offers a comprehensive benefits package including:
Please visit the Human Resources and Benefits Information page for more information.
Selection Process:
The application and supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered as a candidate. Please complete each section and answer all questions as thoroughly as possible. DO NOT state "See Resume" in lieu of answering. Unanswered questions, incomplete responses, omissions, or partial information may result in disqualification from the selection process.
Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process that may include a panel interview. Successful candidates will receive a post-offer, pre-employment background screening that may include:
The timeframe for reapplication with the Police Department varies based on the position and the needs of the organization.
The City of Scottsdale reserves the right to change this process at any time, potentially without advance notice.
PLEASE NOTE: Years of experience are based on a work schedule of 2,080 hours per year for full-time positions and 1,040 hours per year for part-time positions, and while work experience may substitute for education on a year-for-year basis, depending upon the job classification, education may not be substituted for work experience.
EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.
When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR Receptionist at (480) 312-2491.
This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.
Full-Time Positions:
The City of Scottsdale offers a comprehensive benefit package including vacation, holiday and medical leave as well as insurance for medical, dental, vision, life, short and long term disability insurance. For a more detailed overview of the employee benefits,
Part-Time Positions:
The City of Scottsdale offers paid medical leave for part-time staff.
Commute Solutions Program
City of Scottsdale provides free Valley Metro Platinum passes to employees for the bus and light rail systems when commuting; a vanpool subsidy is also available. Employees can decrease stress, decrease wear & tear on their vehicle, and help the environment all at the same time.
Public Service Loan Forgiveness Program (PSLF).
The City of Scottsdale is considered a qualified employer for the Public Service Loan Forgiveness Program (PSLF). You may find more information about the PSFL program by going to the Federal Student Aid website by clicking
01
Which best describes your experience in applying for a position with the Scottsdale Police Department?
02
How did you learn about this job opportunity with the Scottsdale Police Department?
03
If you answered Other or any other option with an asterisk, please provide more detail.
04
Have you been convicted of a felony within the last 5 years? (Automatic Disqualifier)
05
Have you been dishonorably discharged from the United States armed forces within the last 10 years? (Automatic Disqualifier)
06
Have you illegally produced, cultivated, or transported, marijuana, or a dangerous drug or narcotic for sale within the last 10 years? (Automatic Disqualifier)
07
Have you illegally or legally used a dangerous drug or narcotic for any purpose, except as prescribed by a physician, within the past 5 years? (Automatic Disqualifier)
08
A high school diploma/GED is required for this position. Do you have a high school diploma / GED?
09
I understand that if selected a thorough background investigation will be conducted which can take approximately 2-3 months to complete.
10
The Scottsdale Police Department has a Grooming Standards Policy that employees must adhere to. I agree to review the policy located on the Join Scottsdale PD webpage http://www.scottsdaleaz.gov/police/join-scottsdale-pd and understand that if selected I will need to be able to abide by the standards.
11
Are you a current City of Scottsdale employee?
12
Describe the leadership role you played in a 911 Communications Center.
13
Describe your experience with Emergency Communications Center equipment including CAD, radio and 911 phone systems.
14
Describe your project management experience within the last 2 years.
Required Question
Location : Scottsdale, AZ
Job Type: Full-Time Regular
Job Number: FY2425-00804
Division: Public Safety
Department: COMMUNICATIONS
Opening Date: 03/24/2025
Closing Date: 4/13/2025 11:59 PM Arizona
Introduction
The Police Communications Supervisor plans, organizes and supervises the employees involved in the daily operations of police communications.
ANTICIPATED STARTING SALARY MAY BE UP TO MID-POINT
DEPENDING ON CANDIDATE'S EXPERIENCE AND INTERNAL EQUITY.
Mid-Point for this position is $42.42
Minimum Qualifications
Education and Experience
- A high school diploma or General Educational Development (GED) equivalent.
- Two years' of experience as a public safety dispatcher.
- Must have at least one year of Lead or Supervisory experience.
Licensing, Certifications and Other Requirements
- Obtain and maintain an Arizona Criminal Justice Information System (ACJIS) certification. Training is provided on duty and certification testing is completed within first six months of hire.
- Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work.
Other pertinent licenses and/or certifications may be required of some positions depending on division/department/service assignment.
Essential Functions
Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following:
- Oversees and monitors dispatch operations.
- Supervises employees and coordinates personnel-related activities to include, but not limited to: training, approving work schedules, recommending /approving personnel actions, coaching and counseling, establishing performance goals and writing performance evaluations.
- Monitors incoming phone call volumes and answers incoming lines when calls are excessively high or during staff shortages.
- Troubleshoots minor equipment problems and orders repairs.
- Manages projects as assigned.
Work Environment/Physical Demands
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Concentrate on and complete tasks in the presence of distractions.
- Must possess the ability to distinguish the full range of color spectrum.
- Sit for extended periods of time.
- Wear a headset.
- Operate a foot pedal or transmit button.
- Move light objects for short distances.
- Visual and muscular dexterity to operate communications equipment (computer-aided dispatch equipment, telephones and radios).
- Lift and carry materials weighing up to 30 pounds.
- Work is performed in a Police Communications Center environment.
- Operate a variety of standard office equipment including a computer, telephone, calculator, copy and fax machines requiring continuous and repetitive arm, hand, and eye movement.
- Work mandatory overtime and a rotating shift as required. Work evenings, nights, weekends and holidays to maintain 24-hour coverage of the emergency dispatch system.
- Respond to pages for emergency staffing.
- Enter data or information into a terminal, PC or other keyboard device using repetitive hand/eye movements.
Benefits Highlights:
The City of Scottsdale offers a comprehensive benefits package including:
- 12 Paid Holidays, which includes 1 Floating Holiday
- Vacation Accrual; starts at 10.3 hours/month
- Sick Leave Accrual; 8 hours/month
- Medical (which includes behavioral health coverage), Dental and Vision Benefits
- City Paid Basic Life Insurance (equal to one times employee annual salary); option of Supplemental Life Insurance
- Tuition Reimbursement; $2,500/year
- Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 12.27% which includes a Long-Term Disability benefit
- Supplemental Retirement Plans through Nationwide; 457
- Pet Insurance
- Bilingual pay compensation
Please visit the Human Resources and Benefits Information page for more information.
Selection Process:
The application and supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered as a candidate. Please complete each section and answer all questions as thoroughly as possible. DO NOT state "See Resume" in lieu of answering. Unanswered questions, incomplete responses, omissions, or partial information may result in disqualification from the selection process.
Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process that may include a panel interview. Successful candidates will receive a post-offer, pre-employment background screening that may include:
- Fingerprinting search of the national FBI Database
- Criminal Background screening
- Drug Screen
- Psychological Testing
The timeframe for reapplication with the Police Department varies based on the position and the needs of the organization.
The City of Scottsdale reserves the right to change this process at any time, potentially without advance notice.
PLEASE NOTE: Years of experience are based on a work schedule of 2,080 hours per year for full-time positions and 1,040 hours per year for part-time positions, and while work experience may substitute for education on a year-for-year basis, depending upon the job classification, education may not be substituted for work experience.
EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.
When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR Receptionist at (480) 312-2491.
This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.
Full-Time Positions:
The City of Scottsdale offers a comprehensive benefit package including vacation, holiday and medical leave as well as insurance for medical, dental, vision, life, short and long term disability insurance. For a more detailed overview of the employee benefits,
Part-Time Positions:
The City of Scottsdale offers paid medical leave for part-time staff.
Commute Solutions Program
City of Scottsdale provides free Valley Metro Platinum passes to employees for the bus and light rail systems when commuting; a vanpool subsidy is also available. Employees can decrease stress, decrease wear & tear on their vehicle, and help the environment all at the same time.
Public Service Loan Forgiveness Program (PSLF).
The City of Scottsdale is considered a qualified employer for the Public Service Loan Forgiveness Program (PSLF). You may find more information about the PSFL program by going to the Federal Student Aid website by clicking
01
Which best describes your experience in applying for a position with the Scottsdale Police Department?
- No Experience
- Submitted Application
- Tested and/or Interviewed
- Submitted Background Packet
02
How did you learn about this job opportunity with the Scottsdale Police Department?
- City Web Page
- Scottsdale Police Web Page
- Social Media
- CareersinGovernment.com
- Career Builder
- Indeed.com
- Jobing.com
- 911hotjobs.com
- Blue Line
- Policeone.com
- LawEnforcementJobs.com
- Radio ad*
- Newspaper/other ad*
- Job Fair (In-Person/Virtual)*
- Friend/Neighbor*
- City / SPD Employee*
- Handshake
- Recruitment Booth* (please list the recruitment event/location in the next question)
- Other
03
If you answered Other or any other option with an asterisk, please provide more detail.
04
Have you been convicted of a felony within the last 5 years? (Automatic Disqualifier)
- Yes
- No
05
Have you been dishonorably discharged from the United States armed forces within the last 10 years? (Automatic Disqualifier)
- Yes
- No
06
Have you illegally produced, cultivated, or transported, marijuana, or a dangerous drug or narcotic for sale within the last 10 years? (Automatic Disqualifier)
- Yes
- No
07
Have you illegally or legally used a dangerous drug or narcotic for any purpose, except as prescribed by a physician, within the past 5 years? (Automatic Disqualifier)
- Yes
- No
08
A high school diploma/GED is required for this position. Do you have a high school diploma / GED?
- Yes
- No
09
I understand that if selected a thorough background investigation will be conducted which can take approximately 2-3 months to complete.
- Yes
- No
10
The Scottsdale Police Department has a Grooming Standards Policy that employees must adhere to. I agree to review the policy located on the Join Scottsdale PD webpage http://www.scottsdaleaz.gov/police/join-scottsdale-pd and understand that if selected I will need to be able to abide by the standards.
- Yes
- No
11
Are you a current City of Scottsdale employee?
- Yes
- No
12
Describe the leadership role you played in a 911 Communications Center.
13
Describe your experience with Emergency Communications Center equipment including CAD, radio and 911 phone systems.
14
Describe your project management experience within the last 2 years.
Required Question