Prescriber Experience Manager
Apply NowCompany: Pantherx Specialty LLC
Location: Pittsburgh, PA 15237
Description:
7,000 Diseases - 500 Treatments - 1 Rare Pharmacy
PANTHERx is the nation's largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.
If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don't need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.
We are seeking team members who:
Are inspired and compassionate problem solvers;
Produce high quality work;
Thrive in the excitement of the ever-challenging environment of modern medicine; and
Are committed to achieving superior health outcomes for people living with rare and devastating diseases.
At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.
Join the PANTHERx team, and define your own RxARE future in healthcare!
Work Location: Pittsburgh, PA; Hybrid
Job Classification: Exempt
Status: Full-Time
Reports to: Vice President, Account Management
Purpose:
The Prescriber Experience Manager fosters a deep commitment to creating a second-to-none prescriber experience for identified prescribers. This role serves as the primary contact to specific prescriber offices, interacting extensively with internal and external customers. The Experience Manager focuses on issue resolution for escalated cases, ensuring prescribers know our suite of services for the product(s) they prescribe, and the creation and delivery of presentations surrounding the program status of patient care, successes in operations, and opportunities for improvements.
Responsibilities:
Required Qualifications:
Preferred Qualifications:
Work Environment:
PANTHERx Rare Pharmacy offers flexibility only to eligible employees to work hybrid or remotely without compromising work performance, productivity, or team collaboration. This role routinely uses standard office equipment such as computers and phones.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of the job.
Benefits:
Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!
Equal Opportunity:
PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.
PANTHERx is the nation's largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.
If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don't need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.
We are seeking team members who:
Are inspired and compassionate problem solvers;
Produce high quality work;
Thrive in the excitement of the ever-challenging environment of modern medicine; and
Are committed to achieving superior health outcomes for people living with rare and devastating diseases.
At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.
Join the PANTHERx team, and define your own RxARE future in healthcare!
Work Location: Pittsburgh, PA; Hybrid
Job Classification: Exempt
Status: Full-Time
Reports to: Vice President, Account Management
Purpose:
The Prescriber Experience Manager fosters a deep commitment to creating a second-to-none prescriber experience for identified prescribers. This role serves as the primary contact to specific prescriber offices, interacting extensively with internal and external customers. The Experience Manager focuses on issue resolution for escalated cases, ensuring prescribers know our suite of services for the product(s) they prescribe, and the creation and delivery of presentations surrounding the program status of patient care, successes in operations, and opportunities for improvements.
Responsibilities:
- Calls identified prescriber offices to introduce position and responsibility as well as identify key contacts.
- Creates and maintains records of key contacts and the communication preferences of each.
- Schedules mutually agreed upon meetings to discuss prescriber needs, case follow-up, and general inquiries and issue escalation as needed.
- Identifies the needed reporting, metrics, and updates of each office in response to its preference from proposed standards.
- Schedules quarterly business review meetings as desired by each prescriber's office.
- Creates and delivers presentations to prescribers demonstrating successful outcomes in patient care, service delivery and operations, as well as proposed opportunities to enhance services.
- Responds to inquiries from the prescriber's office as questions arise, including but not limited to program design, marketplace conditions, payor coverage, etc.
- Responds within one (1) business day to all inquiries.
- Supports the team on broader efforts to improve the prescriber experience.
- Other duties as assigned.
Required Qualifications:
- Associate or bachelor's degree from an accredited nursing school as a Registered Nurse (RN.)
- Active license in good standing.
- Minimum of 5 years of specialty pharmacy experience.
- Strong organizational skills and a thorough knowledge of computers (Microsoft Office and Windows) are required.
- Demonstrated ability to work independently and meet goals.
Preferred Qualifications:
- Prior experience using analysis tools or systems (ex. web based, custom, proprietary, etc.)
- Experience in the implementation of quality process improvement efforts.
- Excellent verbal and written communication skills.
- Strong analytical skills with attention to detail.
- Ability to exercise independent judgment.
- Ability to manage deliverables in a high pace environment.
Work Environment:
PANTHERx Rare Pharmacy offers flexibility only to eligible employees to work hybrid or remotely without compromising work performance, productivity, or team collaboration. This role routinely uses standard office equipment such as computers and phones.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of the job.
Benefits:
Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!
Equal Opportunity:
PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.