Primary Care District Manager

Description

At ZoomCare we are working hard to make healthcare easy. Our mission is to deliver innovative, high-quality, convenient healthcare when patients need it. We offer same-day, no-wait visits in urgent care, primary care, and specialty care and we're expanding from our roots in the Pacific Northwest to new markets. We hope you will apply to become part of our dedicated, fast-moving team of superstars!

ZoomCare is seeking a Primary Care - District Manager to join our team in Seattle! The Primary Care - District Manager is responsible for ensuring exceptional patient care, operational efficiency, and team engagement while aligning with ZoomCare's strategic objectives. The District Manager of Primary Care Operations will collaborate with clinical and administrative leaders to drive performance, enhance service delivery, and uphold the organization's commitment to quality healthcare.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Represent our values: Awesome, Creative, Respectful, Team Players, Get it Done.
• Oversee daily operations of two primary care clinics, ensuring efficient workflows, high-quality patient experiences, and adherence to company standards.
• Partner with clinical teams, providers, and administrative staff to maintain a positive and productive work environment.
• Monitor and optimize clinic performance, including patient volume, operational expenses, and key performance indicators (KPIs).
• Develop and implement strategies to enhance clinic efficiency, patient satisfaction, and staff engagement.
• Ensure compliance with healthcare regulations, safety protocols, and company policies.
• Manage staffing levels, including recruitment, scheduling, and performance evaluations to ensure optimal coverage and service delivery.
• Lead and mentor clinic managers and frontline staff, fostering a culture of continuous improvement and professional growth.
• Drive patient retention and satisfaction initiatives through proactive service excellence and feedback management.
• Collaborate with cross-functional teams, including marketing, finance, and IT, to support operational goals.
• Analyze financial reports and operational data to identify areas for improvement and cost-saving opportunities.
• Act as the primary point of contact for escalated operational issues, resolving challenges in a timely and effective manner.
• Ensure clinics maintain compliance with Patient-Centered Primary Care Home (PCPCH) certification requirements, including care coordination, patient engagement, quality improvement initiatives, and adherence to state and federal guidelines.
• Implement and monitor PCPCH-related operational protocols, ensuring clinics meet or exceed standards for access to care, care integration, and population health management.
• Collaborate with clinical leadership to support value-based care initiatives, ensuring high-quality, evidence-based care delivery aligned with PCPCH principles.
• Oversee the Centralized Support Team (CST), a remote department responsible for inbox management across all ZoomCare clinics.
• Ensure CST operations align with clinic workflows, optimizing communication and efficiency across all locations.
• Develop strategies to improve inbox management processes, reducing response times and enhancing provider and patient experiences.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor's degree in healthcare administration, business management, or a related field; master's degree preferred. .
• 4+ years of experience in healthcare operations, clinic management, or a similar role.
• Strong leadership and team management skills, with the ability to motivate and develop staff.
• Excellent problem-solving abilities and the capacity to make data-driven decisions.
• Familiarity with healthcare regulations, compliance standards, and operational best practices.
• Experience managing PCPCH-certified clinics or similar patient-centered care models preferred.
• Strong analytical, critical thinking, and problem solving abilities.
• Excellent verbal, written, presentation, and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong character demonstrating a high degree of flexibility and resilience.
• Proven success managing business results and metrics.
• Proficiency in electronic health record (EHR) systems and healthcare technology solutions.

• Proficient in Adobe, Google Suite, Microsoft Office Suite, Slack or related software and an ability to quickly learn new technology systems.

• Vaccinated against COVID-19, Hepatitis B., MMR, PPD, Varicella (Chickenpox), and TD/TDAP.
• Valid State issued non-commercial class driver's license and ability to operate a motor vehicle.
• CPR/BLS Certified, or ability to become certified within 60 days of hire.
• Ability to travel between and visit clinics for a majority of the work week, required.

COMPENSATION PACKAGE

• Medical, Dental, Vision benefits
• 401K with employer match
• Paid Time Off, Paid Holidays, Paid Parental Leave, Sabbatical Program
• Salary Range: 110,000 - $135,000 depending on experience
• Other Compensation: May be eligible for other compensation such as bonuses

WORKING CONDITIONS

• Project timelines and work volume / deadlines may often require more than your scheduled hours per week or work outside of regular business hours to complete essential duties of this job.
• Occasional reaching and lifting of small objects and operating office equipment.
• Ability to adjust focus between close and distance vision.
• Prolonged periods of sitting and/or standing at a desk and working on a computer.
• Exposure to sensitive and confidential information.
• Ability to be fit tested and wear a respirator, when required.

ZoomCare is committed to the safety and wellbeing of our employees and patients. Therefore, we require that patient-facing employees receive all required vaccinations, including, but not limited to, Hepatitis B., MMR, PPD, Varicella (Chickenpox), TD/TDAP, and all employees to receive COVID-19 as a condition of employment. Medical and religious exemptions or reasonable accommodations may apply.