Primary Technical Control Lead with Security Clearance

Education: BS in related field Years of Experience: Minimum 5 years experience with help desk support and operation in a DoD IT environment Minimum of 5 years working experience with providing customers with day-to-day support by responding to, documenting, tracking, resolving, and managing customer issues, question, and requests. Clearance: TS/SCI Job Description: Demonstrate knowledge in maintaining the operational status of a Tech Control facility Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits. Demonstrated successful working knowledge and supervision of tech control employees in efforts similar in size and scope as referenced under this Call Order. Demonstrated ability for oral and written communication with the highest levels of management Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. Ability to provide technical directions and supervision, in coordinating, restoring, and reporting functions necessary for effective maintenance of transmission paths and facilities. Knowledge of industry accepted standards and best practices related to Information Management Operations and with ITSM best practices. Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services.