Privacy and AI Compliance Operations Analyst
Apply NowCompany: UKG, Inc.
Location: Lowell, MA 01852
Description:
Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
About the Team
UKG is looking for a talented individual eager to help enhance and expand UKG's Product Compliance Operations Program residing within the Enterprise Risk and Compliance group. You will support business-critical work across a range of topics, including privacy and AI compliance, that will broaden your skills as you help advance the overall program goals. This is an exciting opportunity to join a growing team and help drive operational efficiencies within the privacy, AI, and product compliance space. We have big ideas - and need big thinkers to help us realize them.
The Product Compliance Operations Analyst will be an integral part of the Product Compliance Operations team, responsible for managing the global privacy operations program, developing the AI operations governance program, collaborating with engineering to ensure products adhere to legal and regulatory compliance requirements, and facilitating data governance excellence. The team works hand-in-hand with our partners in Legal as well as our teammates in the global Enterprise Risk and Compliance Group and is responsible for supporting existing privacy and product compliance programs as well as implementing new solutions that enable global compliance.
About the Role
This role requires a self-motivated, detail oriented, organized, collaborative, and results driven team player with an understanding of privacy and the ability prioritize daily work along with other initiatives to help the team fold good privacy, AI, and other product compliance practices into the global organization.
In this role you will be responsible for the following:
About You
Basic Qualifications:
Preferred Qualifications:
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster
UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The pay range for this position is $88,700.00 to $127,500.00 USD, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
About the Team
UKG is looking for a talented individual eager to help enhance and expand UKG's Product Compliance Operations Program residing within the Enterprise Risk and Compliance group. You will support business-critical work across a range of topics, including privacy and AI compliance, that will broaden your skills as you help advance the overall program goals. This is an exciting opportunity to join a growing team and help drive operational efficiencies within the privacy, AI, and product compliance space. We have big ideas - and need big thinkers to help us realize them.
The Product Compliance Operations Analyst will be an integral part of the Product Compliance Operations team, responsible for managing the global privacy operations program, developing the AI operations governance program, collaborating with engineering to ensure products adhere to legal and regulatory compliance requirements, and facilitating data governance excellence. The team works hand-in-hand with our partners in Legal as well as our teammates in the global Enterprise Risk and Compliance Group and is responsible for supporting existing privacy and product compliance programs as well as implementing new solutions that enable global compliance.
About the Role
This role requires a self-motivated, detail oriented, organized, collaborative, and results driven team player with an understanding of privacy and the ability prioritize daily work along with other initiatives to help the team fold good privacy, AI, and other product compliance practices into the global organization.
In this role you will be responsible for the following:
- Essential Functions: Work with Product Compliance team and other stakeholders to develop, enhance, and execute the operational aspects of UKG's product compliance operations program, including:
- Professionally manage and respond to a range of privacy and AI requests including data subject requests, customer inquiries, assessments and questionnaires.
- Provide Subject Matter Expertise to colleagues and internal stakeholders relating to privacy and AI requests ensuring continued compliance with privacy and AI regulations.
- Work with Privacy and Product Attorneys, as well as other teams, to help evaluate the regulatory environment and implement changes across UKG products.
- Participate in updates to standard operating procedures to align with evolving privacy and AI regulatory requirements.
- Maintain and create relevant privacy and AI documentation including transparency documentation, records of processing, data maps, privacy statements, transfer impact statements, etc.
- Execute relevant assessments as required (PIAs, TIAs, AI Impact Assessments, and third-party vendor assessments), track remediation, and continuously monitor and assesses the effectiveness of data governance frameworks including both privacy and AI.
- Support and facilitate operational efforts to align processes with all relevant privacy and AI laws applicable to UKG (GDPR, CCPA, BIPA, HIPAA, EU AI Act).
- Collaborate with functional stakeholders to ensure privacy by design and ethical AI practices are incorporated into the software development life cycle.
- Partner with the legal privacy and product compliance teams to stay abreast of privacy and AI regulations and industry best practices.
- Help drive the mindset that Compliance is a strategic advantage, enabling growth and customer satisfaction.
- Support other projects and awareness initiatives to increase awareness of ethical and compliant data handling practices including privacy by design, ethical AI use, International Data Privacy Week, and other celebratory events to engage employees across the business to foster a culture of compliance.
- Prepare for and support internal and external audit requirements (SOC 2, ISO27001, etc.)
- Partner with other teams to ensure alignment with privacy requirements including Third-Party Risk Management, Legal, GRC and Enterprise Risk.
- Enhance UKG's overall data governance through strategic collaboration with stakeholders in Legal, Third-Party Risk Management, IT, HR, Marketing, and Engineering.
- Perform additional duties and projects as assigned by management.
About You
Basic Qualifications:
- BS/BA degree in related field, or equivalent experience
- 2+ years of proven experience in privacy operations or software development life cycle, privacy by design, and ethical AI by design experience
- Demonstrated experience operationalizing privacy and AI requirements with engineering teams.
- Software development life cycle, privacy by design, and ethical AI by design experience highly desired.
- Demonstrated experience with audit frameworks is desirable, including SOC 1, SOC 2, ISO27001/17/18.
- Ability to master new technology tools as needed.
Preferred Qualifications:
- Hands on experience utilizing privacy, engineering, and risk management tools (TrustArc, Jira, LogicGate, etc.)
- CIPP, CIPM, CIPT, AIGP, or similar privacy certification is preferred.
- Strong interpersonal skills, comfortable working across functions in a dynamic and fast-paced environment.
- Strong organizational, multi-tasking, and problem-solving skills, including the ability to deliver to a variety of audiences
- Excellent written and verbal communication skills
- Strong communication and customer focus is required
- Experience with FedRAMP is a bonus
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster
UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The pay range for this position is $88,700.00 to $127,500.00 USD, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers