Problem, Release, Knowledge Manager
Apply NowCompany: Hyundai Capital
Location: Plano, TX 75025
Description:
Description
Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:
Medical, Dental and Vision plans that include no-cost and low-cost plan options
Immediate 401(k) matching and vesting
Vehicle purchase and lease discounts plus monthly vehicle allowances
Paid Volunteer Time Off with company donation to a charity of your choice
Tuition reimbursement
What to Expect
The IT Problem, Release, & Knowledge Manager is responsible for contributing to operational stability, risk mitigation, and continuous improvements for IT critical business services. This role will combine elements of problem management, release management, and knowledge management with an overall goal of optimizing IT services, minimizing risks, and supporting continuous improvement.
What You Will Do
1. Problem Management: Identifying, analyzing, and resolving IT-related problems to minimize their impact on business operations including root cause analysis, implementing corrective actions, and preventing recurrences.
2. Release Management: Planning, scheduling, and managing the release of software updates and new features. Ensure that releases are tested thoroughly and deployed smoothly without disrupting services.
3. Knowledge Management: Developing and maintaining a knowledge management system to capture, store, and share information and best practices within the organization which includes creating training programs and ensuring knowledge is easily accessible to all relevant stakeholders.
4. Work closely with various teams, including IT, development, and support, to ensure seamless problem resolution and release processes.
Qualifications
What You Will Bring
Minimum 5-7 years progressive experience in IT Service Management (ITSM), Project Management, Problem Resolution and root cause analysis, Release, Change & Knowledge Management.
Regulatory and compliance familiarity with SOX, and /or other audit standards.
Experience working with ServiceNow is preferred.
Bachelor's degree in Information Systems, Computer Science
ITIL Foundation Certification
Service Management Certification
Proven experience working with ITIL Foundation,
Strong collaboration, communication skills and ability to work in a team environment.
Proven experience managing IT incidents, problems, releases, and knowledge sharing, ensuring smooth IT operations and minimizing service disruption.
Understanding on how to organize, store, and disseminate IT knowledge to ensure quick and efficient resolution of issue.
Working knowledge of IT infrastructure, including hardware, software, networks, and databases.
Work Environment
Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com .
Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:
Medical, Dental and Vision plans that include no-cost and low-cost plan options
Immediate 401(k) matching and vesting
Vehicle purchase and lease discounts plus monthly vehicle allowances
Paid Volunteer Time Off with company donation to a charity of your choice
Tuition reimbursement
What to Expect
The IT Problem, Release, & Knowledge Manager is responsible for contributing to operational stability, risk mitigation, and continuous improvements for IT critical business services. This role will combine elements of problem management, release management, and knowledge management with an overall goal of optimizing IT services, minimizing risks, and supporting continuous improvement.
What You Will Do
1. Problem Management: Identifying, analyzing, and resolving IT-related problems to minimize their impact on business operations including root cause analysis, implementing corrective actions, and preventing recurrences.
2. Release Management: Planning, scheduling, and managing the release of software updates and new features. Ensure that releases are tested thoroughly and deployed smoothly without disrupting services.
3. Knowledge Management: Developing and maintaining a knowledge management system to capture, store, and share information and best practices within the organization which includes creating training programs and ensuring knowledge is easily accessible to all relevant stakeholders.
4. Work closely with various teams, including IT, development, and support, to ensure seamless problem resolution and release processes.
Qualifications
What You Will Bring
Minimum 5-7 years progressive experience in IT Service Management (ITSM), Project Management, Problem Resolution and root cause analysis, Release, Change & Knowledge Management.
Regulatory and compliance familiarity with SOX, and /or other audit standards.
Experience working with ServiceNow is preferred.
Bachelor's degree in Information Systems, Computer Science
ITIL Foundation Certification
Service Management Certification
Proven experience working with ITIL Foundation,
Strong collaboration, communication skills and ability to work in a team environment.
Proven experience managing IT incidents, problems, releases, and knowledge sharing, ensuring smooth IT operations and minimizing service disruption.
Understanding on how to organize, store, and disseminate IT knowledge to ensure quick and efficient resolution of issue.
Working knowledge of IT infrastructure, including hardware, software, networks, and databases.
Work Environment
Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com .