Product Information Manager
Apply NowCompany: USG Corporation
Location: Chicago, IL 60629
Description:
USG is an industry-leading manufacturer of building products and innovative solutions. For over 120 years, Chicago-based USG has developed award-winning wall, ceiling, flooring, sheathing, and roofing products that enable customers to build outstanding spaces where people live, work, and play. With over 8,700 employees across North America and operations around the world, we are steadfastly committed to our core values: safety, innovation, quality, integrity, service, diversity, and efficiency.
We're big enough that our professionals have the resources to make a difference, yet small enough that you're not just a number. You'll work on key initiatives and build strong relationships across the company that will position USG for growth into the future.
USG offers work-life balance, specialist and general/managerial career paths, promotion from within, exceptional benefits, and incredible long-term career opportunities for the right professional. Each year, we have hundreds of employees who celebrate milestone anniversaries with us.
ABOUT USG AND OUR DIGITAL CUSTOMER EXPERIENCE JOURNEY
Capability transformation
USG is evolving its digital customer experience and translating the objective of being easiest to do business with into a sustainable technology roadmap. The digital transformation includes upgrading our technology stack and augmenting our teams, developing new digital platforms, and integrating a best-in-class eCommerce operating model to deliver exceptional customer experience from design planning to order delivery. The digital services are based on to be improved data and process models and will be provided for all our customers in the US, Canada, and LATAM.
ROLE SUMMARY
The CX Product Information Web Integration Analyst is a subject matter expert in ensuring seamless connectivity and integration of USG product information across digital platforms. They lead efforts in web integration, data syndication, and mapping to ensure accurate and consistent product information flow. This role is pivotal in connecting internal and external systems, enhancing the digital customer experience, and maintaining the Product Information Management (PIM) and Digital Asset Management (DAM) systems as the single source of truth.
USG offers a hybrid workplace. The office location is Chicago, IL.
DEFINITION OF THE TEAM
The Product Data and Information Publishing / PIM team works in an agile environment, guided by a Product Owner and a Tech Lead. Each member of the team has a specific role to play, but they all share a common goal of delivering industry-leading digital solutions to our customers.
The Product Data and Information Publishing / PIM team is effective because of its ability to work collaboratively and take ownership of its deliverables. It operates within a product-platform model that emphasizes cross-functional collaboration and end-to-end ownership of deliverables. This model leverages the diverse skill sets of team members and fosters innovation, agility, and accountability.
KEY RESPONSIBILITIES
Midpoint may be adjusted based on the skills and qualifications of the selected candidate.
KEY QUALIFICATIONS
Education
Required Skills
Preferred Skills
Additional Information:
Rate of pay may be adjusted based on the qualifications and experience of the candidate.
USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.
Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity. USG also provides employees with paid time off and paid holidays.
Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values - innovation, quality, integrity, service, diversity, efficiency and safety - have helped us become the company we are today.
EOE including disability/veteran
Department Marketing Locations Corporate Headquarters Remote status Hybrid Yearly salary $89,400 - $119,160 Hourly/Salaried Salaried Oracle Department Bldg Sys-Shared Svc Mktg 340-140|US Gypsum Co.|USG Business Group Oracle Job Title MKTG.Product Mgr.1.|E.0.8|USG
We're big enough that our professionals have the resources to make a difference, yet small enough that you're not just a number. You'll work on key initiatives and build strong relationships across the company that will position USG for growth into the future.
USG offers work-life balance, specialist and general/managerial career paths, promotion from within, exceptional benefits, and incredible long-term career opportunities for the right professional. Each year, we have hundreds of employees who celebrate milestone anniversaries with us.
ABOUT USG AND OUR DIGITAL CUSTOMER EXPERIENCE JOURNEY
Capability transformation
USG is evolving its digital customer experience and translating the objective of being easiest to do business with into a sustainable technology roadmap. The digital transformation includes upgrading our technology stack and augmenting our teams, developing new digital platforms, and integrating a best-in-class eCommerce operating model to deliver exceptional customer experience from design planning to order delivery. The digital services are based on to be improved data and process models and will be provided for all our customers in the US, Canada, and LATAM.
ROLE SUMMARY
The CX Product Information Web Integration Analyst is a subject matter expert in ensuring seamless connectivity and integration of USG product information across digital platforms. They lead efforts in web integration, data syndication, and mapping to ensure accurate and consistent product information flow. This role is pivotal in connecting internal and external systems, enhancing the digital customer experience, and maintaining the Product Information Management (PIM) and Digital Asset Management (DAM) systems as the single source of truth.
USG offers a hybrid workplace. The office location is Chicago, IL.
DEFINITION OF THE TEAM
The Product Data and Information Publishing / PIM team works in an agile environment, guided by a Product Owner and a Tech Lead. Each member of the team has a specific role to play, but they all share a common goal of delivering industry-leading digital solutions to our customers.
The Product Data and Information Publishing / PIM team is effective because of its ability to work collaboratively and take ownership of its deliverables. It operates within a product-platform model that emphasizes cross-functional collaboration and end-to-end ownership of deliverables. This model leverages the diverse skill sets of team members and fosters innovation, agility, and accountability.
KEY RESPONSIBILITIES
- Product information owner: Serve as the subject matter expert for USG product information, ensuring data accuracy and consistency. Maintain and update the product hierarchy within the PIM system. Maintain and update the product asset hierarchy within the DAM system.
- Web integration: Lead the integration of product information and assets with company websites and other digital platforms. Ensure seamless connectivity and accurate representation of product data, imagery and literature online.
- Data syndication: Support the syndication of product information and assets to internal and external systems. Ensure timely and accurate data distribution to stakeholders, including marketing, sales, and external partners.
- Data mapping: Develop and manage data mapping processes to ensure consistent and accurate data flow between systems. Work closely with IT and other departments to implement effective integration solutions.
- Collaboration and coordination: Collaborate with IT, marketing, sales, and other departments to align product information strategies. Communicate effectively with stakeholders to ensure understanding and adherence to data management practices.
- Governance and compliance: Implement and enforce data governance frameworks and compliance standards. Conduct regular audits to ensure adherence to data governance policies.
- Continuous improvement: Identify opportunities for process improvements in web integration, data syndication, and mapping. Implement best practices and innovative solutions to enhance the PIM and DAM systems and data workflows.
Midpoint may be adjusted based on the skills and qualifications of the selected candidate.
KEY QUALIFICATIONS
Education
- Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
Required Skills
- 5+ years in roles related to product information management, web integration, or data syndication.
- Deep understanding of product information management (PIM) systems and best practices (e.g., managing product data lifecycle, implementing data governance policies, integrating PIM with other business systems).
- Deep understanding of digital asset management (DAM) systems and best practices
- Strong skills in web integration and ensuring seamless connectivity between digital platforms.
- Familiarity with data syndication processes and tools.
- Experience in data mapping and ensuring accurate data flow between systems.
- Strong analytical skills with the ability to interpret complex data sets.
- Excellent problem-solving skills to address integration and syndication issues.
- Strong collaboration skills with the ability to work effectively with cross-functional teams, including IT, marketing, and sales.
- Knowledge of data governance frameworks and compliance standards.
- Excellent written and verbal communication skills.
Preferred Skills
- Familiarity with building materials product information requirements and standards.
- Understanding of customer experience principles and how product information impacts customer satisfaction.
- Familiarity with Agile development methodologies.
Additional Information:
Rate of pay may be adjusted based on the qualifications and experience of the candidate.
USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.
Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity. USG also provides employees with paid time off and paid holidays.
Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values - innovation, quality, integrity, service, diversity, efficiency and safety - have helped us become the company we are today.
EOE including disability/veteran
Department Marketing Locations Corporate Headquarters Remote status Hybrid Yearly salary $89,400 - $119,160 Hourly/Salaried Salaried Oracle Department Bldg Sys-Shared Svc Mktg 340-140|US Gypsum Co.|USG Business Group Oracle Job Title MKTG.Product Mgr.1.|E.0.8|USG