Product Specialist

Job Title: L3 Product Specialist in NY

Must Have Technical/Functional Skills
Must possess a strong understanding of SIP & VOIP
Should have extremely good troubleshooting/analytical skills
Must be well versed in BT Trade product suite including Verba Voice recording
Must have at least TWO of below technical expertise
VoIP platform experience (CISCO/Avaya/Asterisk/Alcatel etc)
Session border controller (SBC)
Microsoft Teams / Azure
Voice gateways (VEGA , etc)
CCNA/CCNP/CCIE certification
Voice Recording experience
E1/T1 technologies and Analogue

Roles & Responsibilities

Support and Maintenance of VoIP based turrets on tradefloor

Troubleshooting issues

Analysing Wireshark/product logs

Provide Migration / change support

Triage major incidents

Drive major incident calls

Generic Managerial Skills, If any

Must have excellent written and spoken English.

Must be able to work

Education

Bachelor of Technology

Salary Range: $90,000 - $120,000 a year