Program and Operations Manager*
Apply NowCompany: City of Richmond, VA
Location: Richmond, VA 23223
Description:
Salary : $96,380.00 - $160,952.00 Annually
Location : Richmond, VA
Job Type: Full-Time
Job Number: 35M00000402
Department: Public Utilities
Opening Date: 02/07/2025
Closing Date: 2/8/2025 11:59 PM Eastern
Are you Richmond R.E.A.D.Y?
Respect. Equity. Accountability. Diversity...YOU!!!
This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:
The City of Richmond Department of Public Utilities (DPU) provides: clean and efficient-burning natural gas, high-quality drinking water; wastewater collection and treatment; and stormwater collection and management. DPU is accepting applications for the position of Program and Operations Manager to lead the Development Services group.
The successful applicant will lead a group of utility engineers and customer service representatives with responsibility for coordinating all DPU plan reviews for all internal and external construction projects that could impact DPU utility assets. This position will manage all of DPU's review of internal and external development plans and the processing of utility permits. Engineers and customer service reps that perform this function have a broad knowledge of all DPU utilities and applicable City codes. The Plan Reviewers administer their reviews in accordance with established utility standards and ordinances. The Plan Reviewers will also have a good understanding of how City permits are processed and the needed inter-office dependencies required to support development in the City of Richmond.
This position is Unclassified and serves at the will of the Appointing Authority.
Duties include but are not limited to
Qualifications, Special Certifications and Licenses
MINIMUM TRAINING AND EXPERIENCE:
LICENSING, CERTIFICATIONS and OTHER SPECIAL REQUIREMENTS:
KNOWLEDGE, SKILLS, AND ABILITIES:
TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.
Knowledge (some combination of the following):
Skills (some combination of the following):
Abilities (some combination of the following):
Americans with Disabilities Act Requirements
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.
ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; frequently finger; and occasionally climb, balance, stoop, kneel, crouch, reach, stand, walk, list, grasp, and feel. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.
Equal Employment Opportunity Statement
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at
This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
The City of Richmond Values Veterans. We are an official V3 Certified Company.
The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.
With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".
The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.
01
10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran's widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?
02
5-point Veteran's must have been discharged under honorable conditions and had one of the following:Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?
03
Do you have a 4-year college degree?
04
Which of the following describes your utility or construction related work experience?
05
With which of the following do you have 6 or more years of experience? (Check all that apply)
06
In which of the following areas do have at least 3 or more years of experience? (Check all that apply)
07
Do you have 4 or more years of experience supervising employees?
08
What licenses/certifications do you have? (check all that apply)
09
Do you have experience developing engineering plans, specifications and cost estimates for capital projects?
10
Do you have 5 or more years of project management experience?
11
Do you have experience in project life cycle (from bid evaluation to project closeout)?
12
Do you have a valid Virginia driver's license or ability to obtain one upon hiring?
Required Question
Location : Richmond, VA
Job Type: Full-Time
Job Number: 35M00000402
Department: Public Utilities
Opening Date: 02/07/2025
Closing Date: 2/8/2025 11:59 PM Eastern
Are you Richmond R.E.A.D.Y?
Respect. Equity. Accountability. Diversity...YOU!!!
This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:
- Virginia Retirement System (VRS)
- Language Incentive
- Referral Bonus
- Tuition Assistance Program
The City of Richmond Department of Public Utilities (DPU) provides: clean and efficient-burning natural gas, high-quality drinking water; wastewater collection and treatment; and stormwater collection and management. DPU is accepting applications for the position of Program and Operations Manager to lead the Development Services group.
The successful applicant will lead a group of utility engineers and customer service representatives with responsibility for coordinating all DPU plan reviews for all internal and external construction projects that could impact DPU utility assets. This position will manage all of DPU's review of internal and external development plans and the processing of utility permits. Engineers and customer service reps that perform this function have a broad knowledge of all DPU utilities and applicable City codes. The Plan Reviewers administer their reviews in accordance with established utility standards and ordinances. The Plan Reviewers will also have a good understanding of how City permits are processed and the needed inter-office dependencies required to support development in the City of Richmond.
This position is Unclassified and serves at the will of the Appointing Authority.
Duties include but are not limited to
- Long range planning;
- Developing and monitoring capital and expense budgets;
- Hiring and developing a professional and experienced engineering plan review staff;
- Meeting with citizens, customers, construction contractors and developers to promote utility programs and services;
- Coordinating Plan Reviews with multiple City Agencies.
Qualifications, Special Certifications and Licenses
MINIMUM TRAINING AND EXPERIENCE:
- Bachelor's degree in business, accounting, finance or public administration or field related to assignment
- Six years of journey-level professional experience in area related to assignment (engineering, construction and/or project management disciplines)
- Two years of supervisory experience
- A Master's degree in Business or Public Administration or field directly related to assignment is preferred
- An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
- Work experience in the water or wastewater industry is preferred.
LICENSING, CERTIFICATIONS and OTHER SPECIAL REQUIREMENTS:
- Valid Virginia Driver's License
- Some positions may require a FMP (Facilities Management Professional) designation.
- Some positions may require a CFM (Certified Facility Manager) certification or the ability to attain a CFM certification within 12 months of appointment.
KNOWLEDGE, SKILLS, AND ABILITIES:
TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.
Knowledge (some combination of the following):
- Accounting, budgeting, accounts payable/receivable
- Computer programs such as Microsoft Office Suite
- Cultural development
- Data analysis
- Data management
- Electronic databases and related software applications
- Federal regulations pertaining to assigned area
- Federal, state, and local laws and legal procedures related to focus area
- Processes and procedures related to the assigned area
- Project management
- City guidelines and standards
- In-depth knowledge in area of focus
Skills (some combination of the following):
- Communicating and coordinating with various internal and external departments
- Creating and implementing policies and procedures
- Gathering and interpreting data routinely
- Interpreting and applying federal regulations for programs
- Managing contracts, projects, data, reports, etc.
- Overseeing the daily accounting and procurement functions
- Overseeing the financial and operational aspects of programs of focus
- Overseeing daily operations and directing work flow
- Setting timetables, achieving milestones, tracking progress, and taking corrective actions
- Supervising, including conducting performance evaluations, mentoring, etc.
- Understanding a program's intent and application
- Writing standard operating procedures
- Coaching
- Conducting, attending, and participating in various meetings; providing input as needed
- Reviewing, preparing, and submitting reports
- Customer service
- Oral and written communication
Abilities (some combination of the following):
- Adapt
- Think critically
- Grasp overall objectives and determine steps to achieve the objectives
- Multi-task
- Organize
- Problem solve
- Manage time effectively
- Evaluate and analyze data
- Collaborate and build successful cross-functional process teams
Americans with Disabilities Act Requirements
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.
ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; frequently finger; and occasionally climb, balance, stoop, kneel, crouch, reach, stand, walk, list, grasp, and feel. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.
Equal Employment Opportunity Statement
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at
This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
The City of Richmond Values Veterans. We are an official V3 Certified Company.
The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.
With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".
The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.
01
10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran's widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?
- Yes
- No
02
5-point Veteran's must have been discharged under honorable conditions and had one of the following:Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?
- Yes
- No
03
Do you have a 4-year college degree?
- Yes, 4-year degree in Engineering
- Yes, 4-year degree in Construction Management; Urban Design/Planning; or related field
- Yes, 4-year degree, non-technical
- I do not have a 4-year college degree
04
Which of the following describes your utility or construction related work experience?
- Greater than eight years
- Six to eight years
- Four to six years
- Less than four years
05
With which of the following do you have 6 or more years of experience? (Check all that apply)
- Water distribution pipeline design
- Sanitary sewer collections systems
- Storm sewer collection systems
- VDH water regulations
- Cross Connection Standards
06
In which of the following areas do have at least 3 or more years of experience? (Check all that apply)
- Streetlight or electric distribution systems
- Gas distribution systems
- Land development
- Urban and site planning
07
Do you have 4 or more years of experience supervising employees?
- Yes
- No
08
What licenses/certifications do you have? (check all that apply)
- Virginia EIT
- EIT outside Virginia
- Virginia PE
- PE outside Virginia
- CPMP (Certified Project Manager Professional)
- None of the above
09
Do you have experience developing engineering plans, specifications and cost estimates for capital projects?
- Yes
- No
10
Do you have 5 or more years of project management experience?
- Yes
- No
11
Do you have experience in project life cycle (from bid evaluation to project closeout)?
- Yes
- No
12
Do you have a valid Virginia driver's license or ability to obtain one upon hiring?
- Yes
- No
Required Question