Program and Operations Manager*
Apply NowCompany: City of Richmond, VA
Location: Richmond, VA 23223
Description:
Salary : $96,380.00 - $160,952.00 Annually
Location : Richmond, VA
Job Type: Full-Time
Job Number: 35M00000637
Department: Public Utilities
Opening Date: 02/20/2025
Closing Date: 2/21/2025 11:59 PM Eastern
Are you Richmond R.E.A.D.Y?
Respect. Equity. Accountability. Diversity...YOU!!!
This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:
The Department of Public Utilities (DPU) is seeking an experienced Innovation and Technology - Supervisory Control and Data Acquisition (SCADA) Program and Operations Manager to join their team! Under general direction, the Program and Operations Manager will oversee management of DPU's SCADA systems and support key initiatives within asset management, as well as innovative and pilot projects. The Program and Operations Manager will lead cross-functional teams to ensure the successful planning, execution, and delivery of projects that enhance utility operations, streamline processes, and promote the effective use of public resources.
This is an at-will UNCLASSIFIED position and serves at the discretion of the Appointing Authority.
Duties include but are not limited to
Qualifications, Special Certifications and Licenses
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge (some combination of the following):
Skills (some combination of the following):
Abilities (some combination of the following):
MINIMUM TRAINING AND EXPERIENCE:
PREFERRED TRAINING AND EXPERIENCE:
LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:
Americans with Disabilities Act Requirements
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.
ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; frequently finger; and occasionally climb, balance, stoop, kneel, crouch, reach, stand, walk, list, grasp, and feel. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.
Equal Employment Opportunity Statement
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at
This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
The City of Richmond Values Veterans. We are an official V3 Certified Company.
The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.
With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".
The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.
01
10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran's widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?
02
5-point Veteran's must have been discharged under honorable conditions and had one of the following:Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?
03
Which best describes your level of education?
04
What is your level of proficiency using Microsoft Office?
05
How many years of experience do you have managing SCADA design and programming, project leadership, and supervision?
Required Question
Location : Richmond, VA
Job Type: Full-Time
Job Number: 35M00000637
Department: Public Utilities
Opening Date: 02/20/2025
Closing Date: 2/21/2025 11:59 PM Eastern
Are you Richmond R.E.A.D.Y?
Respect. Equity. Accountability. Diversity...YOU!!!
This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:
- Virginia Retirement System (VRS)
- Language Incentive
- Referral Bonus
- Tuition Assistance Program
The Department of Public Utilities (DPU) is seeking an experienced Innovation and Technology - Supervisory Control and Data Acquisition (SCADA) Program and Operations Manager to join their team! Under general direction, the Program and Operations Manager will oversee management of DPU's SCADA systems and support key initiatives within asset management, as well as innovative and pilot projects. The Program and Operations Manager will lead cross-functional teams to ensure the successful planning, execution, and delivery of projects that enhance utility operations, streamline processes, and promote the effective use of public resources.
This is an at-will UNCLASSIFIED position and serves at the discretion of the Appointing Authority.
Duties include but are not limited to
- Lead the planning, execution, monitoring, and completion of projects in SCADA, business continuity, and innovative pilot projects. Ensure all projects are delivered on time, within scope, and within budget.
- Coordinates the resolution of SCADA problems; administers, troubleshoots SCADA, real-time data, and control systems, and coordinates the resolution of hardware/software problems.
- Participates in establishing work standards, policies and procedures for the use, security, and operation of the computer systems; plans and prepares for events to ensure business continuity and restoration if/when required.
- Oversees the design and development of changes to the SCADA system to support operational changes and engineering projects.
- Maintains standards for SCADA system and ensure application to capital upgrade projects.
- Provides oversight in maintaining system change management processes staying within customary and accepted audit practices.
- Create scripts, reports and troubleshooting skills using VB.Net and SQL queries.
- Confers with and advises subordinates on procedures; makes decisions regarding work methods and approaches in order to produce desired products most efficiently.
- Oversees the purchase of hardware, software, or service required to repair, replace, enhance, update or improve the SCADA environment; coordinates with vendors for product support.
- Works with communication vendors and internal support personnel to quickly resolve data communication problems during outages.
- Responsible for writing documentation (examples: control narratives, SOP's, policies) as needed to support job functions.
- Identifies and addresses issues related to the coordination with other utilities and municipal service providers.
- Prepares and executes work performance and safety standards and division policies and procedures.
- Participates in the selection, placement, promotion, training, safety, appraisal and discipline of assigned employees.
- Performs related work as assigned.
- Asset Management: Develop and manage strategies to optimize the life cycle of utility assets. This includes planning for maintenance, replacement, and upgrades while ensuring safety and regulatory compliance.
- Innovative & Pilot Projects: Drive innovation by identifying, initiating, and managing pilot projects that enhance utility services and introduce new technologies. Monitor project outcomes, document lessons learned, and plan for broader implementation when successful.
- Stakeholder Engagement: Collaborate with department heads, government agencies, external contractors, and the public to ensure alignment with project goals and strategic objectives. Facilitate regular progress reports, presentations, and updates.
- Budget and Resource Management: Prepare project budgets, track spending, and ensure efficient use of resources. Coordinate with finance and procurement teams to manage contracts and vendor relationships.
Qualifications, Special Certifications and Licenses
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge (some combination of the following):
- Management and supervisory practices
- Budgeting
- Computer programs such as Microsoft Office Suite (Outlook, Word, etc.), with intermediate to advanced knowledge of Microsoft Excel, Access and PowerBI
- Expense budgets and financial projections
- General supervisory and management practices
- Process management
- Project management
- Specific and advanced technical skills in department of focus
Skills (some combination of the following):
- Communicating with various internal and external departments
- Delegating tasks to team members
- Presenting to all levels of the organization, effectively and timely
- Providing key budgetary projections
- Demonstrating leadership skills
- Using discretion for crisis management such as defining the crisis, understanding the desired outcomes, and creating action plans to address and resolve the crisis
- Interpersonal communication
- Oral and written communication
Abilities (some combination of the following):
- Adapt
- Be flexible
- Multi-task
- Problem solving
- Recognize the need for new solutions, then recommend and implement them
- Develop positive relationships among team members and motivate teams
- Assign and prioritize projects and tasks
- Manage key vendor relationships effectively
MINIMUM TRAINING AND EXPERIENCE:
- Bachelor's degree electrical engineering, computer science, Information Technology or related field, supplemented by formal training at a recognized technical or vendor sponsored training school.
- 6 years of proven experience in information systems
- 2 years of supervisory experience
- Strong understanding of project management methodologies and tools.
- Excellent communication, leadership, and problem-solving skills.
- Ability to multitask and manage multiple projects simultaneously. Experience developing and delivering training programs is a plus.
PREFERRED TRAINING AND EXPERIENCE:
- Two years of SCADA system design and programming, project leadership, and supervision, with emphasis on project management and management skills.
LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:
- No special requirements
Americans with Disabilities Act Requirements
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.
ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; frequently finger; and occasionally climb, balance, stoop, kneel, crouch, reach, stand, walk, list, grasp, and feel. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.
Equal Employment Opportunity Statement
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at
This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
The City of Richmond Values Veterans. We are an official V3 Certified Company.
The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.
With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".
The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.
01
10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran's widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?
- Yes
- No
02
5-point Veteran's must have been discharged under honorable conditions and had one of the following:Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?
- Yes
- No
03
Which best describes your level of education?
- High School Diploma/GED
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctorate degree
- None of the above
04
What is your level of proficiency using Microsoft Office?
- No Experience
- Limited Experience
- Proficient Experience
- Intermediate Experience
- Advanced Experience
05
How many years of experience do you have managing SCADA design and programming, project leadership, and supervision?
- Less than 3 years of experience
- 3 to 5 years of experience
- 5 to 7 years of experience
- More than 7 years of experience
Required Question