Program and Operations Supervisor
Apply NowCompany: City of Richmond, VA
Location: Richmond, VA 23223
Description:
Salary : $75,030.00 - $120,920.00 Annually
Location : Richmond, VA
Job Type: Full-Time Permanent
Job Number: 54M00000021
Department: Department of Strategic Communications
Opening Date: 03/12/2025
Closing Date: 3/26/2025 11:59 PM Eastern
Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity...YOU!!!
This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:
INTERNAL APPLICANTS ONLY: MUST BE A CURRENT CITY OF RICHMOND EMPLOYEE
The Office of Strategic Communications and Civic Engagement is seeking to hire a Program and Operations Supervisor.
The Program and Operations Supervisor is responsible for managing programs and operational functions to meet organizational goals. This includes coordinating resources, monitoring performance, and improving processes to enhance service delivery. The role requires strong leadership, problem-solving, and organizational skills. A Program and Operations Supervisor oversees the planning, implementation, and daily operations of programs and services within an organization. This role involves supervising staff, ensuring efficiency, and maintaining compliance with policies and regulations.
Duties include but are not limited to
Qualifications, Special Certifications and Licenses
KNOWLEDGE, SKILLS, AND ABILITIES
TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.
KNOWLEDGE
Principles of program development, implementation, and evaluation.
Organizational operations, including budgeting and financial management.
Relevant regulations, policies, and compliance requirements.
Human resources management and leadership best practices.
Data collection, analysis, and reporting methods.
SKILLS
Leadership and team management.
Strategic planning and problem-solving.
Strong verbal and written communication.
Time management and multitasking.
Budgeting and financial oversight.
Conflict resolution and decision-making.
ABILITIES
Lead and motivate diverse teams effectively.
Adapt to changing priorities and environments.
Develop and maintain professional relationships.
Analyze data to drive improvements and decision-making.
Handle confidential and sensitive information appropriately.
MINIMUM TRAINING AND EXPERIENCE:
PREFERRED EXPERIENCE
Equal Employment Opportunity Statement
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at
This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
The City of Richmond Values Veterans. We are an official V3 Certified Company.
The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.
With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".
The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.
01
10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran's widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?
02
5-point Veteran's must have been discharged under honorable conditions and had one of the following:Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?
03
Which best describes your highest level of education?
04
Are you currently a City Employee?
05
What is the name of City of Richmond Department you currently work in?
06
Do you have any supervisory experience?
07
What best describes your experience in public relations, communications, and marketing?
Required Question
Location : Richmond, VA
Job Type: Full-Time Permanent
Job Number: 54M00000021
Department: Department of Strategic Communications
Opening Date: 03/12/2025
Closing Date: 3/26/2025 11:59 PM Eastern
Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity...YOU!!!
This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:
- Virginia Retirement System (VRS)
- Language Incentive
- Referral Bonus
- Tuition Assistance Program
INTERNAL APPLICANTS ONLY: MUST BE A CURRENT CITY OF RICHMOND EMPLOYEE
The Office of Strategic Communications and Civic Engagement is seeking to hire a Program and Operations Supervisor.
The Program and Operations Supervisor is responsible for managing programs and operational functions to meet organizational goals. This includes coordinating resources, monitoring performance, and improving processes to enhance service delivery. The role requires strong leadership, problem-solving, and organizational skills. A Program and Operations Supervisor oversees the planning, implementation, and daily operations of programs and services within an organization. This role involves supervising staff, ensuring efficiency, and maintaining compliance with policies and regulations.
Duties include but are not limited to
- Program Management
- Strategic Planning
- Oversee the development, implementation, and evaluation of programs.
- Ensure program goals align with the organization's mission and objectives.
- Monitor program performance, budgets, and reporting requirements.
- Develop strategies for continuous program improvement.
- Operations Management
- Ensure operational processes are efficient and compliant with regulations.
- Manage resource allocation, workflow, and service delivery.
- Implement policies and procedures to improve productivity and effectiveness.
- Supervision and Leadership
- Recruit, train, and supervise staff and volunteers.
- Conduct performance evaluations and provide coaching and professional development.
- Foster a positive and collaborative work environment.
- Stakeholder and Community Engagement
- Maintain relationships with key stakeholders, partners, and funders.
- Represent the organization in community meetings and events.
- Collaborate with external partners to enhance program impact.
- Compliance and Reporting
- Ensure adherence to local, state, and federal regulations.
- Maintain accurate records and prepare reports on program performance.
- Manage risk and address operational challenges.
Qualifications, Special Certifications and Licenses
KNOWLEDGE, SKILLS, AND ABILITIES
TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.
KNOWLEDGE
Principles of program development, implementation, and evaluation.
Organizational operations, including budgeting and financial management.
Relevant regulations, policies, and compliance requirements.
Human resources management and leadership best practices.
Data collection, analysis, and reporting methods.
SKILLS
Leadership and team management.
Strategic planning and problem-solving.
Strong verbal and written communication.
Time management and multitasking.
Budgeting and financial oversight.
Conflict resolution and decision-making.
ABILITIES
Lead and motivate diverse teams effectively.
Adapt to changing priorities and environments.
Develop and maintain professional relationships.
Analyze data to drive improvements and decision-making.
Handle confidential and sensitive information appropriately.
MINIMUM TRAINING AND EXPERIENCE:
- Bachelor's degree in business or public administration, or field related to assignment
- Four years of paraprofessional experience in area related to assignment
- An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
PREFERRED EXPERIENCE
- A Master's degree in business, public administration, or field directly related to assignment may be preferred
- Three of more years of experience in Public Relations, Communications, and Marketing
Equal Employment Opportunity Statement
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at
This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
The City of Richmond Values Veterans. We are an official V3 Certified Company.
The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.
With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".
The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.
01
10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran's widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?
- Yes
- No
02
5-point Veteran's must have been discharged under honorable conditions and had one of the following:Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?
- Yes
- No
03
Which best describes your highest level of education?
- High school diploma/GED
- Some college
- Associate's Degree
- Bachelor's Degree
- Master's/ Advanced Degree
- None of the above
04
Are you currently a City Employee?
- Yes
- No
05
What is the name of City of Richmond Department you currently work in?
06
Do you have any supervisory experience?
- Yes
- No
07
What best describes your experience in public relations, communications, and marketing?
- One to two years of experience
- Three to four years of experience
- Five years or more of experience
- No experience
Required Question