Program Manager, Delivery

Tesla's Sales & Delivery Operations supports the mission by driving strategic priorities and using data and analysis to improve systems and processes. We are looking for a Program Manager with a data-driven mindset and the ability to identify opportunities and recommend improvements.

Responsibilities

• Drive North America strategic initiatives for Tesla's delivery operations
• Partner with key stakeholders to align on success metrics and operational improvements
• Enhance automation, improve productivity, reduce costs, and prioritize delivering the best customer experience
• Collaborate with local delivery teams to optimize and standardize delivery operations by sharing best practices, identifying improvement areas, and driving operational initiatives
• Analyze and compare current processes and identify opportunities for improvement; clearly articulate issues or opportunities with business stakeholders and develop recommendations for leaders
• Develop recommendations based on site visits and data analysis to support improvements on systems and tools used for delivery operations
• Perform field visits and interviews with delivery teams to identify, establish, or implement best practices/processes and effectively communicate in diverse forums. Align on key metrics and goals with stakeholders on improving team productivity and operational excellence

Requirements

• 5+ years of professional experience in Program Management or Operations Management
• Excellent problem-framing, problem solving and project management skills with a hands-on approach
• Able to identify the root cause of problems and present solutions based on data analytics
• Hardworking; willing to go above and beyond in rapidly changing and ambiguous environments
• Trustworthy and discreet with highly sensitive non-public information with a strong desire to execute and identify new ways to push the business forward
• Strong written and verbal communication skills for a variety of audiences
• Highly collaborative, team-oriented, and comfortable leading cross-functional projects

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program
Expected Compensation

$68,000 - $150,000/annual salary + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.