Program Manager II (Chief of Clinical Operations)
Apply NowCompany: State of South Carolina
Location: Anderson, SC 29621
Description:
Salary: $68,397.00 - $126,547.00 Annually
Location : Anderson County, SC
Job Type: FTE - Full-Time
Job Number: 175761
Agency: Department of Mental Health-MHC Anderson-Oconee-Pickens
Division: Anderson County
Opening Date: 04/21/2025
Closing Date: 5/4/2025 5:00 PM Eastern
Class Code:: AH50
Position Number:: 60007454
Normal Work Schedule:: Monday - Friday (8:30 - 5:00)
Pay Band: Band 8
Hiring Range - Min.: $68,397.00
Hiring Range - Max.: $126,547.00
Opening Date: 04/21/2025
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: Applicants must apply on-line at careers.sc.gov. Follow the status of your application online.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
With our Agency's mission to support the recovery of people with mental illnesses, we provide a complete array of medical and support services for children, adults, and families throughout South Carolina.
This position is located at the Department of Mental Health/Anderson-Oconee-Pickens Mental Health Center (AOPMHC), 1 Linwa Boulevard, Anderson, SC 29621.
Under limited supervision, serves as the Director of Clinical Services for the AOP Mental Health Center for Mental Health Services, serving a three (3) County area. Directs clinical services in the various locations and oversees clinic and community-based services. Represents the Center in the absence of the Executive Director and functions as the designee of the Executive Director. Provides oversight to special projects related to clinical functions, as designated.
Position responsibilities include but not limited to the following -
1. Directs and manages AOP's clinic services implementation, enhancement, and day-to-day operations through the direct supervision of the Clinic Directors, Community Services Manager and Children Adolescent Family Director.
2. Provides oversight to the Supervisors to ensure clinical staff in the area of Compliance and that clinical staff are trained on Compliance. Participates in the Center's Compliance Committee, Quality Assurance Team, Executive Staff, Executive Management Team, and Quality Improvement Team. Assists Center's Executive Director through program design and implementation, consultation and carrying out special projects as assigned. Participates in the decision-making process of the Center and is accountable for end results. Develops patient advisory board or mechanism for patient feedback into current and new programs and development.
3. Ensures that all staff have knowledge of and are measured against productivity expectations for clinical service. Provides follow-up with managers to ensure plans are developed for those staff, clinics and programs that are not achieving Patient Care Hour (PCH) standard.
4. Ensures a system is in place to meet established access requirements for patients. Ensures caseload guidelines for adults (80), children (60), and Medication Management Only (200) are met. Ensures patient functionality is measured by the Daily Living Assessment (DLA)-20. Ensures Center-wide use of Collaborative Documentation. Ensures staff documentation is done per South Carolina Department of Mental Health & Center guidelines. Reviews monthly Report Cards, PCH Reports and other relevant data to guide clinical services and develop plans for all programs to be meeting targeted goals.
5. Serves as Justice Involved Program Liaison. Hosts the Quarterly Probate Judges meeting with three county judges and multiple community partners. Participates in multiple community agency monthly meetings and partnerships. Participates in multiple coordination efforts with Department of Justice programs with law enforcement in multiple counties.
6. Works with Leadership to ensure systems and procedures are in place to meet Commission on Accreditation of Rehabilitation Facilities (CARF) survey standards for a successful CARF survey and ensures systems are put in place to meet required protocols to obtain ongoing successful CARF recertifications.
7. Acts as Disaster Preparedness Coordinator for AOPMHC.
8. Performs other additional duties as assigned.
Minimum and Additional Requirements
State Requirement: A bachelor's degree and relevant program management experience.
Agency & Center Preferred Requirements:
A master's degree in guidance, counseling or the social sciences and five (5) years related postmaster degree experience.
Additional Center Preferred: SC Licensure as Professional Counselor.
NOTE: If any Agency Requirements are listed above, applicants must also meet those requirements to be considered for the position.
Preferred Qualifications
Bilingual abilities in English and Spanish (or another language) are a plus.
Additional Comments
The South Carolina Department of Mental Health is an Equal Employment Opportunity Agency. We provide affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex - including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Please account for any and all gaps of employment in your application. A resume will not be accepted in lieu of application completion nor reviewed to determine if an applicant has met the qualifications for the position.
The South Carolina Department of Mental Health offers an exceptional benefits package for FTE positions that includes:
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
Are you a licensed clinician?
02
If not licensed, do you plan to pursue licensure? Please give details.
03
Did you graduate from an accredited college/university?
04
If you answered yes to question above, please list the accrediting entity.
05
Please indicate your salary requirements (Please be specific and not put "negotiable")
06
Are you currently or have you been excluded or sanctioned from participating in the Medicaid and/or Medicare Programs?
07
For the Department of Mental Health, have you ever been denied a professional license, or had a professional license revoked or limited by, and/or had any discipline or sanction imposed on you or your practice by a professional licensing board or body? If yes, provide a statement explaining the facts, name of the professional licensing board or body, any action taken by that board or body, and your current status with that board or body.
08
Do you have experience with electronic health/ medical records?
09
Not a job requirement - Are you bi-lingual? If so, please give details.
10
Are you on the Registry of Convicted Sex Offenders?
11
Are you familiar with the DSMV?
12
If you have ever been convicted of a misdemeanor or felony criminal offense (other than in a Juvenile Court), you MUST list this information (unless you have taken steps to expunge your record.) This includes fraudulent checks, driving under suspension, disorderly conduct, shoplifting, etc. *Please note that conviction of a criminal offense does not bar you from employment in all cases; each conviction is evaluated individually. However, failure to list convictions is considered falsification of the application and WILL BE grounds for termination, if hired. It is your responsibility to know what is on your criminal record. If you have charges on your record that appear without a court disposition (result) you may be asked to provide that information if selected for employment. If you have questions, please inquire before you complete your application. PLEASE NOTE THAT NOT ANSWERING THIS QUESTION WILL DEEM YOUR APPLICATION AS INCOMPLETE AND IT WILL NOT BE CONSIDERED. Please indicate your understanding to this statement by checking the box below.
13
Have you ever held a permanent (full-time equivalent) position with a SC state agency (so that the leave accrual date and rate are calculated properly should you be the successful candidate)?
14
Applicants should include a copy of their unofficial master's degree transcript with this application as this will be requested if your application is selected for interview consideration or email to donna.hammond@scdmh.org.
15
Are you willing to take a mandatory pre-employment drug test?
16
Please describe your computer skills.
17
Have you reviewed the work history section of your application to ensure that you included all relevant work experience and that there are no visible gaps of employment on your application? Please note that a resume will not be accepted in place of your application's work history section nor will it be reviewed to determine if an applicant has met the qualifications for the position.
18
Do you understand that Supplemental Questions are considered a part of your official application and any misrepresentation will result in your disqualification from employment?
19
From where did you learn of this employment opportunity?
20
If you answered Referral from current DMH Employee for question above, please list name below:
21
If you answered Other for question above, please indicate from where below:
22
During the 7.5 hour work day, are you willing to travel between the catchment area of the Anderson-Oconee-Pickens Mental Health Center?
23
If an internship and/or practicum are not evident on your application and master's degree transcript - 1. Describe the clinical experience you received as part of your graduate program? What was the time frame? 2. Do you have any post-graduate clinical experience? What was the time frame?
24
Please include a resume with your application.
25
As reflected in this application, how many years of postmaster degree work experience do you possess?
26
Please describe any community mental health work related experience you possess.
27
Please describe your supervisory/management experience.
Required Question
Location : Anderson County, SC
Job Type: FTE - Full-Time
Job Number: 175761
Agency: Department of Mental Health-MHC Anderson-Oconee-Pickens
Division: Anderson County
Opening Date: 04/21/2025
Closing Date: 5/4/2025 5:00 PM Eastern
Class Code:: AH50
Position Number:: 60007454
Normal Work Schedule:: Monday - Friday (8:30 - 5:00)
Pay Band: Band 8
Hiring Range - Min.: $68,397.00
Hiring Range - Max.: $126,547.00
Opening Date: 04/21/2025
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: Applicants must apply on-line at careers.sc.gov. Follow the status of your application online.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
With our Agency's mission to support the recovery of people with mental illnesses, we provide a complete array of medical and support services for children, adults, and families throughout South Carolina.
This position is located at the Department of Mental Health/Anderson-Oconee-Pickens Mental Health Center (AOPMHC), 1 Linwa Boulevard, Anderson, SC 29621.
Under limited supervision, serves as the Director of Clinical Services for the AOP Mental Health Center for Mental Health Services, serving a three (3) County area. Directs clinical services in the various locations and oversees clinic and community-based services. Represents the Center in the absence of the Executive Director and functions as the designee of the Executive Director. Provides oversight to special projects related to clinical functions, as designated.
Position responsibilities include but not limited to the following -
1. Directs and manages AOP's clinic services implementation, enhancement, and day-to-day operations through the direct supervision of the Clinic Directors, Community Services Manager and Children Adolescent Family Director.
2. Provides oversight to the Supervisors to ensure clinical staff in the area of Compliance and that clinical staff are trained on Compliance. Participates in the Center's Compliance Committee, Quality Assurance Team, Executive Staff, Executive Management Team, and Quality Improvement Team. Assists Center's Executive Director through program design and implementation, consultation and carrying out special projects as assigned. Participates in the decision-making process of the Center and is accountable for end results. Develops patient advisory board or mechanism for patient feedback into current and new programs and development.
3. Ensures that all staff have knowledge of and are measured against productivity expectations for clinical service. Provides follow-up with managers to ensure plans are developed for those staff, clinics and programs that are not achieving Patient Care Hour (PCH) standard.
4. Ensures a system is in place to meet established access requirements for patients. Ensures caseload guidelines for adults (80), children (60), and Medication Management Only (200) are met. Ensures patient functionality is measured by the Daily Living Assessment (DLA)-20. Ensures Center-wide use of Collaborative Documentation. Ensures staff documentation is done per South Carolina Department of Mental Health & Center guidelines. Reviews monthly Report Cards, PCH Reports and other relevant data to guide clinical services and develop plans for all programs to be meeting targeted goals.
5. Serves as Justice Involved Program Liaison. Hosts the Quarterly Probate Judges meeting with three county judges and multiple community partners. Participates in multiple community agency monthly meetings and partnerships. Participates in multiple coordination efforts with Department of Justice programs with law enforcement in multiple counties.
6. Works with Leadership to ensure systems and procedures are in place to meet Commission on Accreditation of Rehabilitation Facilities (CARF) survey standards for a successful CARF survey and ensures systems are put in place to meet required protocols to obtain ongoing successful CARF recertifications.
7. Acts as Disaster Preparedness Coordinator for AOPMHC.
8. Performs other additional duties as assigned.
Minimum and Additional Requirements
State Requirement: A bachelor's degree and relevant program management experience.
Agency & Center Preferred Requirements:
A master's degree in guidance, counseling or the social sciences and five (5) years related postmaster degree experience.
Additional Center Preferred: SC Licensure as Professional Counselor.
NOTE: If any Agency Requirements are listed above, applicants must also meet those requirements to be considered for the position.
Preferred Qualifications
Bilingual abilities in English and Spanish (or another language) are a plus.
Additional Comments
The South Carolina Department of Mental Health is an Equal Employment Opportunity Agency. We provide affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex - including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Please account for any and all gaps of employment in your application. A resume will not be accepted in lieu of application completion nor reviewed to determine if an applicant has met the qualifications for the position.
The South Carolina Department of Mental Health offers an exceptional benefits package for FTE positions that includes:
- Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
- 15 days annual (vacation) leave accrual per year
- 15 days sick leave per year
- 13 paid holidays
- Paid Parental Leave
- State Retirement Plan and Deferred Compensation Programs
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
Are you a licensed clinician?
- Yes
- No
02
If not licensed, do you plan to pursue licensure? Please give details.
03
Did you graduate from an accredited college/university?
- Yes
- No
04
If you answered yes to question above, please list the accrediting entity.
05
Please indicate your salary requirements (Please be specific and not put "negotiable")
06
Are you currently or have you been excluded or sanctioned from participating in the Medicaid and/or Medicare Programs?
- Yes
- No
07
For the Department of Mental Health, have you ever been denied a professional license, or had a professional license revoked or limited by, and/or had any discipline or sanction imposed on you or your practice by a professional licensing board or body? If yes, provide a statement explaining the facts, name of the professional licensing board or body, any action taken by that board or body, and your current status with that board or body.
- Yes
- No
08
Do you have experience with electronic health/ medical records?
- Yes
- No
09
Not a job requirement - Are you bi-lingual? If so, please give details.
10
Are you on the Registry of Convicted Sex Offenders?
- Yes
- No
11
Are you familiar with the DSMV?
- Yes
- No
12
If you have ever been convicted of a misdemeanor or felony criminal offense (other than in a Juvenile Court), you MUST list this information (unless you have taken steps to expunge your record.) This includes fraudulent checks, driving under suspension, disorderly conduct, shoplifting, etc. *Please note that conviction of a criminal offense does not bar you from employment in all cases; each conviction is evaluated individually. However, failure to list convictions is considered falsification of the application and WILL BE grounds for termination, if hired. It is your responsibility to know what is on your criminal record. If you have charges on your record that appear without a court disposition (result) you may be asked to provide that information if selected for employment. If you have questions, please inquire before you complete your application. PLEASE NOTE THAT NOT ANSWERING THIS QUESTION WILL DEEM YOUR APPLICATION AS INCOMPLETE AND IT WILL NOT BE CONSIDERED. Please indicate your understanding to this statement by checking the box below.
- Checking this box indicates my understanding to the above referenced statement.
13
Have you ever held a permanent (full-time equivalent) position with a SC state agency (so that the leave accrual date and rate are calculated properly should you be the successful candidate)?
- Yes
- No
14
Applicants should include a copy of their unofficial master's degree transcript with this application as this will be requested if your application is selected for interview consideration or email to donna.hammond@scdmh.org.
15
Are you willing to take a mandatory pre-employment drug test?
- Yes
- No
16
Please describe your computer skills.
17
Have you reviewed the work history section of your application to ensure that you included all relevant work experience and that there are no visible gaps of employment on your application? Please note that a resume will not be accepted in place of your application's work history section nor will it be reviewed to determine if an applicant has met the qualifications for the position.
- Yes
- No
18
Do you understand that Supplemental Questions are considered a part of your official application and any misrepresentation will result in your disqualification from employment?
- Yes
- No
19
From where did you learn of this employment opportunity?
- SC State jobs portal/careers.sc.gov
- Simply Hired
- Indeed
- College Career Services Center
- Friend/Relative
- Referral from current DMH Employee
- Other
20
If you answered Referral from current DMH Employee for question above, please list name below:
21
If you answered Other for question above, please indicate from where below:
22
During the 7.5 hour work day, are you willing to travel between the catchment area of the Anderson-Oconee-Pickens Mental Health Center?
- Yes
- No
23
If an internship and/or practicum are not evident on your application and master's degree transcript - 1. Describe the clinical experience you received as part of your graduate program? What was the time frame? 2. Do you have any post-graduate clinical experience? What was the time frame?
24
Please include a resume with your application.
25
As reflected in this application, how many years of postmaster degree work experience do you possess?
26
Please describe any community mental health work related experience you possess.
27
Please describe your supervisory/management experience.
Required Question