Program Manager, Patient Access Improvement & Data Analytics
Apply NowCompany: University of California San Francisco
Location: Emeryville, CA 94608
Description:
Job Summary
Uses advanced operational concepts and objectives to resolve highly complex issues. Regularly works on issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Primarily deals with programs and proposals with broad impact to Patient Care Access across the organization. Develops and oversees the implementation of new programs and processes.
The Program Manager, Patient Access Improvement & Data Analytics will report to the Director of Patient Care Access and will interact with dozens of administrative and clinical practice leaders across the organization and be a liaison for staff within Health IT, Enterprise Analytics, Marketing and Strategy. Scope of work is largely at the enterprise or Ambulatory Business Unit level or Patient Care Access division level, but may include individual clinics. Scope may include access to sensitive or confidential information.
The Program Manager, Patient Access Improvement & Data Analytics will support the organization and individual practices with initiatives intended to improve timely access to care. Responsibilities include, but are not limited to, performance improvement projects, data analysis and development, monitoring compliance with policies, and management of service level agreements for Central Access Services. The Program Manager, together with the Director, will hold management responsibility for access improvement initiatives and commitments, reporting and projections, and ongoing analysis of improvement opportunities and threats. Additionally, the role will act as project manager for various projects of mid-to-large scope and high degrees of complexity related to access, strategic growth, and Central Access Services operational units. Examples include management of access policies, patient care access program toolkits, and new technology adoption to improve access.
The Program Manager must have the ability to perform and prioritize multiple tasks and work well with administrative leaders, staff, and clinicians. A high degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with faculty, staff and patients in a complex environment. Customer service will be a focal point of this role. May represent Director on committees or workgroups, as needed.
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
The salary range for this position is $102,400 - $156,000 (Annual Rate).
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Required Qualifications
Preferred Qualifications
Equal Employment Opportunity
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Department Description
The Patient Care Access team supports the organization's goal to be the #1 Health System in Northern California in health care value, patient experience, and employee engagement by ensuring our ambulatory clinics provide timely access to care for our patients. We strive to provide care when, where and how our patients need it. The team works closely with practices to support improvement efforts and with various departments across the organization (e.g. marketing, IT) to set strategic goals and develop innovative patient care access solutions.
About UCSF
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
Uses advanced operational concepts and objectives to resolve highly complex issues. Regularly works on issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Primarily deals with programs and proposals with broad impact to Patient Care Access across the organization. Develops and oversees the implementation of new programs and processes.
The Program Manager, Patient Access Improvement & Data Analytics will report to the Director of Patient Care Access and will interact with dozens of administrative and clinical practice leaders across the organization and be a liaison for staff within Health IT, Enterprise Analytics, Marketing and Strategy. Scope of work is largely at the enterprise or Ambulatory Business Unit level or Patient Care Access division level, but may include individual clinics. Scope may include access to sensitive or confidential information.
The Program Manager, Patient Access Improvement & Data Analytics will support the organization and individual practices with initiatives intended to improve timely access to care. Responsibilities include, but are not limited to, performance improvement projects, data analysis and development, monitoring compliance with policies, and management of service level agreements for Central Access Services. The Program Manager, together with the Director, will hold management responsibility for access improvement initiatives and commitments, reporting and projections, and ongoing analysis of improvement opportunities and threats. Additionally, the role will act as project manager for various projects of mid-to-large scope and high degrees of complexity related to access, strategic growth, and Central Access Services operational units. Examples include management of access policies, patient care access program toolkits, and new technology adoption to improve access.
The Program Manager must have the ability to perform and prioritize multiple tasks and work well with administrative leaders, staff, and clinicians. A high degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with faculty, staff and patients in a complex environment. Customer service will be a focal point of this role. May represent Director on committees or workgroups, as needed.
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
The salary range for this position is $102,400 - $156,000 (Annual Rate).
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Required Qualifications
- Bachelor's degree in related area and / or equivalent experience / training.
- Minimum of 5 years of relevant work experience
- Advanced knowledge of common organizational computer application programs. Ability to
- perform all commonly applicable functions in the Microsoft Suite. Ability to teach others.
- Strong communication and interpersonal skills to communicate effectively with all levels of staff
- and influence, both verbally and in writing.
- Ability to use discretion and maintain all confidentiality.
- Advanced project management skills.
- Thorough knowledge of organizational or initiative processes, protocols and procedures.
- Ability to multi-task with demanding timeframes.
- Advanced analytical / problem-solving skills. Skills in data management.
- Familiarity with Lean management system or other process improvement framework
Preferred Qualifications
- Advanced knowledge of the clinical and operational implications of ambulatory care clinic practice management including patient care workflows and processes
Equal Employment Opportunity
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Department Description
The Patient Care Access team supports the organization's goal to be the #1 Health System in Northern California in health care value, patient experience, and employee engagement by ensuring our ambulatory clinics provide timely access to care for our patients. We strive to provide care when, where and how our patients need it. The team works closely with practices to support improvement efforts and with various departments across the organization (e.g. marketing, IT) to set strategic goals and develop innovative patient care access solutions.
About UCSF
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.