Program Manager (RS)

COOK INLET TRIBAL COUNCIL, INC

JOB DESCRIPTION

Job Title: Program Manager

Department: Recovery Services

Reports To: Senior Residential Manager/Senior Outpatient Manager

Supervises: Assigned Staff

FLSA Status: Exempt

Pay Grade: E6

Job Type: Full-Time, Regular

AKBCU: Yes ICPA: No

General Functions:

In partnership with the Clinical Manager, the Program Manager is responsible for the smooth and effective day-to-day functioning of the assigned program. The manager promotes and models a healthy and effective team dynamic for assigned programs, engages in developing and engaging community partnerships, and ensures assigned program(s) adherence to the CITC mission statement and values, all CITC policies and procedures, and all applicable State/Federal laws and accreditation standards. The Manager works with the program's Clinical Manager to support the delivery of quality clinical care and monitor outcomes and adherence to best practices.

Duties and Responsibilities include, but are not limited to:

• Responsible for supervising and leading assigned staff, including all supervisory functions such as: recruiting, hiring, and onboarding, performance management, and development.
• Work with community partners to maintain program census (residential programs) and access to services.
• Work with the leadership team to support service provisions, including accurate and timely documentation submission.
• Ensure all positions adhere to federal and state regulations, including but not limited to food regulations, health and safety regulations, Occupational Safety and Health Administration (OSHA) standards, Commission on Accreditation of Rehabilitation Facilities (CARF) accreditations and State and Federal guidelines.

• Ensure appropriate coordination and provision of support services.
• Support and direct utilization of established models of care, manuals, and orientation binders according to standards.
• Provide training and oversight of medication policy, ensuring medication and self-administrative procedures are followed in compliance with all State, Federal, and CARF guidelines (residential only).
• Ensure that all data and reporting responsibilities are completed and appropriately delegated amongst the treatment team and program support staff.
• Ensure all grant reporting is completed accurately and per grant requirements.
• Collaborate with clinical leadership to provide clinical training and oversight.
• Assume supervisory responsibilities of overseen roles and transportation duties when needed.
• Provide on-call support to residential programs per assigned rotation.
• Responsible for facilitating regular staff meetings.
• Responsible for monitoring and analyzing utilization data, and using inquiry, discussion, and support with staff to meet utilization goals.
• Provide leadership by inspiring, guiding, and motivating teams.
• Create an environment that fosters employee engagement and satisfaction.
• Identify training needs, provide opportunities for learning and growth, and support the professional development of team members.
• Evaluate performance of team members to include providing feedback, coaching, mentoring, and conducting performance appraisals.
• Maintain confidentiality according to regulations, policies, and procedures.
• Perform all related duties as assigned.

Job Specifications:

• Demonstrated knowledge of Trauma-Informed and Motivational Interviewing (MI) techniques.
• Demonstrated knowledge and experience with program management and staff supervision.

• Ability to express ideas in a constructive manner, both orally and written.
• Demonstrated ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Demonstrated ability to negotiate, mediate, and manage conflict in various settings and contexts.
• Demonstrated ability to work with diverse populations with multiple barriers.
• Knowledge of cultural and spiritual values and how they relate to Alaska Natives and American Indians.
• Demonstrated ability to work independently and in a team environment.
• Demonstrated ability to supervise staff and offer effective clinical direction.
• Strong problem-solving skills.
• Demonstrated ability to use advanced word processing, spreadsheets, and other software.
• Ability to continually manage time effectively and manage multiple deadlines and projects.
• Must always maintain confidentiality while displaying a professional demeanor.

Job Responsibilities Related to Participant Privacy:

• Employee is expected to actively participate in CITC privacy training and to protect the privacy of participant information in accordance with CITC's privacy policies, procedures, and practices, as required by federal and state law. Failure to comply with CITC's policies and procedures on participant privacy may result in disciplinary action up to and including termination of employment.
• Employee may access protected health information and other participant information only to the extent necessary to complete job duties. Employee may only share such information on a need-to-know basis with others who have job responsibilities related to treatment, payment, or other CITC operations.
• Employee is encouraged and expected to report, without the threat of retaliation, any concerns regarding CITC's policies and procedures on participant privacy and any observed practices in violation of the policy to the designated Privacy Officer.

Minimum Core Competencies: CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills

Minimum Qualifications:

• Bachelor's degree in health care administration/management, business administration, sociology, social work, psychology, counseling, or related field. Relevant experience may substitute for the educational requirement on a year-for-year basis.
• Three (3) years' experience working in settings where the primary focus is substance use treatment, behavioral health services, social services, or related fields.
• Two (2) years' experience in a management or supervisory role.
• Valid Alaska driver's license and insurable under CITC's automotive insurance, which requires a driver to be at least 21 years of age and have had a driver's license for at least three years.
• Continued employment is contingent upon completion of a satisfactory state and federal fingerprint criminal background checks.

Preferred Qualifications:

• Master's degree in in field related to health care management, health care administration, health information management, or business administration; OR master's degree in sociology, social work, psychology, counseling, or related field.
• Experience managing and/or supervising multidisciplinary teams of people.
• Experience in finance and/or budgets.
• Experience in grant oversight, management, and reporting.

Physical Requirements:

• Primarily works in an office setting, with extended periods of time at a desk and on a computer.
• Regularly sit, stand, and walk for extended periods of time.
• May assist in facilitating recreational and subsistence activities, often outdoors.
• May assist in a commercial kitchen environment.
• Able to lift 50 pounds.

Disclaimer

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.