Program Manager

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Company: Efficus, Inc.

Location: Dallas, TX 75217

Description:

  • Job Description
    • Client Account Ownership - Full ownership of a strategic client account, ensuring successful delivery of large-scale product development programs while proactively identifying new business opportunities.
    • Client Relationship Management - Proven experience in building strong client relationships with excellent articulation, negotiation, and detailing skills to foster trust and confidence.
    • Program Status & Reporting - Ability to present clear, concise, and data-driven status updates to client leadership, including CIO-level reporting.
    • Product Development Coordination - Strong experience in orchestrating product development phases - from requirement grooming and engineering to testing, rollout, and release - ensuring adherence to modern engineering practices (CI/CD, DevOps, Automated Testing, etc.).
    • Technical Understanding - Adequate exposure to web technology architecture, cloud platforms, and data solutions to support technical discussions and solutioning.
    • Agile Program Management - Demonstrated expertise in Agile product development with multiple scrum teams, including backlog management, sprint planning, and ceremonies across distributed teams.
    • Experience with Onsite-Offshore Teams - Proven track record of working in hybrid models with offshore teams of 50+ members delivering complex product development programs.
    • Detail-Oriented Leadership - Strong passion for diving into product, functional, and technical details to ensure quality outcomes.
    • Domain Knowledge (Preferred) - Experience in Payment Processing, Settlement, or Commission processing in the hospitality or financial services domain is a plus.
  • Program Manager Job Description
    • Duties and Responsibilities
      • End-to-End Account Management - Ensure effective delivery of ongoing SoWs while driving account growth through proactive engagement and identifying new business opportunities.
      • Onsite Program Leadership - Act as the Onsite Program Manager collaborating with the offshore delivery team to manage a 50+ member development team.
    • Client Relationship Management
      • Represent Experion as an Ambassador at Client side - ensuring Experion is seen as a trusted partner in delivery, quality, and communication.
      • Build strong rapport with Client stakeholders through regular engagement, proactive updates, and value-driven interactions.
      • Conduct status reviews with Client leadership, ensuring risks, dependencies, and mitigation strategies are well-communicated.
      • Proactively identify and pursue new opportunities to expand Experion's footprint within the client organization.
    • Product Requirements & Engineering Coordination
      • Product Grooming - Align with client product managers to identify feature priorities and facilitate detailed requirement grooming sessions with Experion's Product team (onsite and offshore).
      • Workshop Management - Organize and drive requirement workshops, ensuring participation from Client SMEs, architects, and product owners.
      • Sprint Execution & Tracking - Align with the offshore team to track burn-down progress, monitor sprint goals, and ensure alignment with client expectations. Note: This will involve multiple scrum teams.
      • Product Reviews/Demos - Drive preparation, scheduling, and execution of Product Demos at the end of every sprint, ensuring client feedback is captured and tracked to closure.
    • Program Status & Metrics Management
      • Develop, maintain comprehensive program plans with clear milestones, dependencies, delivery timelines.
      • Proactively identify dependencies, risks, schedule delays, or delivery threats - communicating them to stakeholders with actionable mitigation plans.
      • Manage invoice plans, T&M timesheets, and financial tracking to ensure seamless invoicing in collaboration with the offshore program manager.
    • Communication & Reporting
      • Deliver clear, concise, and impactful communication - both written and verbal - ensuring client stakeholders are informed and engaged.
      • Present program updates to Client's CIO and leadership team with a focus on summarization, risk visibility, and actionable insights.
  • Any Additional Information/Specifics
    • Experience in Quality Assurance and production support.
    • Highly effective and thrives in a dynamic environment.
    • Comfortable with proactive outward communication, leadership, and positive about accepting challenges.

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