Program Manager

Program Manager

As a Program Manager reporting to Service Delivery Leadership, you will lead and maintain assigned projects and deliverables across a variety of stakeholders, clients, and industries. You'll be unafraid to fail forward, thrive in a fast-paced and dynamic environment, and will always find a way to exceed expectations. You'll be supported by a talented team of professionals and the work you do will directly contribute to the success of Think and our partners.

How You'll Contribute

• You will learn and institute the principles of Think's methodology in Bare Knuckled Project Management on all client engagements
• You'll manage various projects spanning a wide range of initiatives from inception to delivery, managing a team of project managers and internal and external stakeholders to execute projects in line with project deliverables
• Manage external and third-party vendor relationships
• Using existing quality assurance methods and developing new where needed, ensures that initiatives and projects are being well managed and adhere to Think's standards and best practices
• Take a macro view of assigned client initiatives to deliver impact for a wide range of customers
• You will strategize, implement, and maintain program initiatives that adhere to client organizational objectives
• In collaboration with the client project sponsor, cross-functional teams, and assigned project managers, you'll plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives
• When needed, able to roll up your sleeves to contribute as a tactical project management resource
• Consistently exceed organizational standards of satisfaction, quality, and performance with a key focus on developing, implementing, and continuous improvement of OKRs and KPIs
• Oversee multiple project teams, ensuring program goals are reached with deliverables accomplished on-time and on-budget
• Manage resource allocation budget against resource utilization for maximum productivity
• Identify, track, and lead project resources to overcome program risks
• Provide transparency on project metrics and performance through producing and maintaining program reports for management and stakeholders
• Assist in the development of project resources to maximize client coverage and resource career progression
• Function as a utility player - your role and responsibilities will evolve to support the needs and success of the Consulting group and you'll play an integral role in that evolution
• Other duties as needed in support of the management consulting group

Role Requirements

• Minimum of 3 years of experience in an advanced leadership capacity managing a team with at least 3 direct reports
• Minimum of 3 years of program management in a consulting role
• Strong listening, analytical, and execution skills
• A propensity to build lasting relationships while focused on continuous process improvement
• Bachelor's Degree or relevant experience in business administration or related field
• Proven ability to mentor, coach, and train personnel
• Experience communicating with senior level executive stakeholders
• Excellent verbal and written communication skills
• Experience with business tools such as Salesforce CRM, Jira, SharePoint, Smartsheet, Excel, and project management tools strongly preferred

Equal Opportunity Employer, including disability and protected veteran status