Project Delivery Lead

PBC Solutions is looking for a Project Delivery Lead to join our team!

About PBC Solutions

PBC Solutions has been recognized as one of British Columbia's Top Employers for 2025!

PBC Solutions Ltd. was created in 2022 as a wholly owned subsidiary of PBC Health Benefits Society (operating as Pacific Blue Cross), #1 health benefits provider in BC. Our mandate is to design, transform, and deliver the benefits and claims administration services offered by governments and other large organizations along with our consortium partners DXC Advanced Solutions, NTT DATA, and EY.

Since the spring of 2023, PBC Solutions administers and leads the transformation and digitization of Health Insurance BC Services (HIBC) on behalf of the BC Ministry of Health. HIBC Services administers medically-necessary insured doctor and hospital services through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs. In the future, the business will expand to additional public and private client work, and this role will support this business growth.

Position Summary
The role of the Project Delivery Lead is crucial for the successful execution of complex technology projects, which can range from several months to multiple years. This position integrates consulting project leadership, team management, and client engagement to achieve project goals and deliver significant value to our partners at the Ministry of Health.

Reporting to the Associate Vice President of Strategy & Innovation, the Project Delivery Lead will be responsible for steering teams and coordinating all aspects of programs and projects within scope, schedule, and budget constraints. This role involves liaising with internal departments, consultants, vendors, client sponsors, and external agencies. The ideal candidate must possess strong strategic thinking and problem-solving skills, with the ability to analyze complex problems, identify opportunities, and develop effective solutions. While the initial focus of the role will be on delivery of BC Ministry of Health-related projects, efforts will expand to additional public and private client work.

Additionally, the Project Delivery Lead will embrace a lean agile mindset and serve as a champion for the Scaled Agile Framework (SAFe).

Primary Duties and Tasks
1. Consulting Project Accountability

• Collaborate with senior members of the client team to define project objectives, scope, and success criteria.
• With project management and delivery teams, oversee the development of full-scale project plans, including timelines and milestones.
• Estimate the resources needed to achieve project goals and assign tasks accordingly.
• Identify and mitigate potential risks and dependencies to ensure successful project delivery.
• Define project governance structure and communication protocols.
• Monitor project progress against established timelines, budgets, and quality standards.
• Identify and resolve project issues, conflicts, and bottlenecks in a timely manner.
• Track project expenses, manage budgets and recommend budget changes where necessary.
• Proactively manage changes in project scope, identify potential crises and devise contingency plans.

2. Team Leadership

• Lead and motivate cross-functional project teams, fostering a collaborative and high performing work environment.
• Assign tasks and responsibilities to team members, ensuring alignment with project objectives and timelines.
• Provide guidance, coaching to team members.
• Identify and resolve issues and conflicts within project team.

3. Client Engagement

• Serve as the primary point of contact for the project sponsors, providing regular updates on project status, risk and issues.
• Manage client expectations and ensure alignment with project objectives, deliverables, and budgets.
• Facilitate productive meetings, workshops, and presentations.
• Build and maintain strong relationships with internal and external parties to drive project success.

4. Quality Assurance

• Ensure quality assurance processes and standards to ensure project deliverables meet or exceed stakeholder expectations.
• Conduct regular project reviews and retrospectives to identify lessons learned and areas for improvement.
• Implement best practices, tools, and methodologies to optimize project delivery processes.
• Foster a culture of continuous improvement and innovation within the project team.

Education and Experience

• Minimum 8 years' experience working directly with B2C and/or B2B systems/technology, including at least 5 years in business or customer relationship management or consulting services.
• Experience leading and facilitating cross-functional project teams.
• Experience navigating senior relationships both internal and external.
• Experience in Health, Insurance and/or Financial industries and environments.
• Experience with Scaled Agile.
• Preferred Education: Bachelor's Degree in disciplines such as Information Technology, Information Systems, and/or Computer Science. OR a Master's Degree in Information Technology, Information Systems, and/or Computer Science or Master's Degree in Business with a concentration in Information Technology Management is preferred.
• Preferred Experience: Coaching and mentoring IT professionals, designing and implementing complex systems, products, software, and/or solutions and implementing a technology strategy.

Travel / Work Location: PBC Solutions is Headquartered in Saanichton, BC (a suburb of Victoria) and also has offices in Burnaby. We operate in a hybrid in-person and virtual environment and the successful candidate will be required to be in-office at least once a week.

Knowledge, Skills and Abilities

• Ability to work collaboratively across multiple functions within the organization, and in a matrix reporting environment involving bargaining unit employees, exempt employees, contractors and vendors.
• A Lean Agile mindset and operate in an Enterprise Agile Framework (SAFe)
• Excellent interpersonal, partnership, team building and leadership skills
• Able to elicit needs, discern what is critical for success and shape delivery scope to balance cost, time and risk (both project and operational sustainment).

Competencies

• Effective Communication
• Managing Conflict
• Feedback
• Action Oriented
• Ensuring Accountability
• Organizational Savvy
• Problem Solving
• Multiple Demands and Time Management

What's in it for you
We offer market competitive total compensation, including an annual incentive bonus plan and market-based salaries. The base salary range for this position is $95,400 - $143,200 annually. Placement in the salary range will be determined by the level of experience and expertise based on corporate guidelines, with the goal to ensure market competitiveness and internal equity.

We offer a robust health & dental benefits plan, with flexible options that will meet you and your family's needs. We also offer generous vacation and paid leaves along with a Defined Benefit Pension Plan (PSPP), for all eligible employees.

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender or gender identity, sexual orientation, religion, ability, education level, parental status, or socioeconomic status.

PBC Solutions is an equal opportunity employer and welcomes applications from all qualified candidates.

To request an accommodation in completing this application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to hr@pbcsolutions.ca

Does this opportunity resonate with you?
Are you seeking a work environment that will challenge you, provide stretch opportunities, and support your success and growth? Then you've found your ideal work environment - Apply today please! We'd love to talk with you to explore this opportunity further with you.

Please note, if selected for this opportunity, you will be required to undergo a background check in accordance with PBC Solutions policies.

We sincerely thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted.

This posting will be open until filled. We will start reviewing applications on February 17, 2025.

How we work
Our Guiding Principles:
Honesty - We will be truthful. We will create a safe environment to communicate proactively, openly and with respect. We will be transparent and genuine with our interests.
Integrity - We will act consistently to do the right thing and ensure our words and actions align. Embracing opportunities and challenges, we will live our shared values and vision.
Reciprocity - We will strive for fair and balanced exchanges leveraging our unique strengths and resources, recognizing this requires an ongoing give and take. We will win and lose as one.
Autonomy - We respect and acknowledge the interests of each party. We trust each other to make decisions and act based on our diverse strengths to achieve our mutually desired outcomes.
Loyalty - We will be bold, brave, and committed to our relationship. As partners, we will advocate for one another, celebrate our successes, and have each other's back through our challenges.
Equity - We commit to a balanced partnership. We will make decisions and act based on a fair assessment of capabilities, risks, constraints, and opportunities to achieve mutual success.

Our Intended Behaviours
Communication - We actively communicate in a timely, open, respectful, and responsive manner with the intent to gain understanding and find solutions.
Flexibility - We will be agile, adaptable, and creative to enable responsive service delivery and embrace challenges and change with an open-minded and positive attitude.
Perspective - We seek to understand interests, assumptions, actions, and diverse backgrounds by actively sharing and exploring all points of view.
Focus - We will use our Shared Vision as our North Star to evaluate, prioritize, and deliver successful results.
Trust & Confidence - We lead with trust. We consistently behave in ways that earn and inspire confidence by being credible, reliable, and transparent even when vulnerable.
Feedback - No surprises. We will maintain a strong relationship through timely, purposeful feedback in a safe, respectful, and collaborative environment.
Solution-oriented - We see possibilities rather than limitations. We use our diverse capabilities to develop options to resolve our challenges.