Project Manager / Project Operation Lead ,Philadelphia, PA 19103 (ONSITE)
Apply NowCompany: Futran Tech Solutions Pvt. Ltd.
Location: Philadelphia, PA 19120
Description:
Project Manager / Project Operation Lead
Location: Philadelphia, PA 19103 (ONSITE)
Title of this Position: Project Manager / Project Operation Lead
Primary Skill(s):
Project Management, Infra Managed Services Project Management, IT Infra Operations Management, IT Service Delivery
ITSM (IT Service Management) and ITIL
Secondary Skill(s):
IT Infrastructure operation management and experience on Infra Platform and associated technologies for e.g. Wintel, VMware, Linux, O365/Exchange, Active Directory, Networking, SCCM/Application Packaging, Azure, and cloud platform. ITSM (IT Service Management processes (Incident Management, Problem Management, Change Management, Service Requests, and Service Level Management, etc.)Knowledge and Experience with ServiceNow and Jira
Roles and responsibilities :
Project Management experience with 10+ years of experience in the Communication, Media, and Information (CMI) domain including IT Operation and service delivery, Implementation, Rollout, transition, transformation, migration & operation Support.
Experience in delivering the Project within stipulated Schedule, Quality & Cost, and adhering to customer-defined SLA/OLA/KPI
Should be able to work independently to Lead 20-30 members technical team
Must have understanding and knowledge of Large IT Infrastructure operations and have the experience to manage all kinds of Infra Platform and associated technologies for e.g. Wintel, VMware, Linux, O365/Exchange, Active Directory, Networking, SCCM/Application Packaging, Azure, and cloud platform.
Manage relationships and communication for key customers stakeholders, IT & Business team, 3rd party vendors, and other support functions ensuring the project is delivered to their satisfaction
Significant experience establishing and managing IT Infrastructure Operations and Maintenance team procedures including ticketing, escalation, remediation, and postmortem review.
Must have Strong Infra Managed Serv Project Management and a solid understanding of project life cycles
Identify Service Improvement (SI) opportunities and implement improvement plans and Automation.
Follow defined ITSM (IT Service Management processes (Incident Management, Problem Management, Change Management, Service Requests, and Service Level Management etc.)
Excellent communication, Client facing and Problem-solving skills
Experience working in Offshore - Onshore delivery Model
PMP or PRINCE2 / Wipro WPMP Project Management Certification is preferred
Basic Qualification:
Experienced project management tools like Microsoft Project, and Jira.Passionate, persuasive, articulate Infrastructure project management professional capable of quickly establishing interest and credibility in how to start and manage complex IT Infrastructure projects.
Strong written, verbal, and chalkboard skills.
Experience in working in Prince2 or PMI methodology-managed projects.
Experience in enterprise applications, solutions, and data center infrastructures.
Strong customer-interaction skills.
Ability to quickly establish credibility and excitement with key customer personnel, as well as work collaboratively and in a hands-on manner with technical professionals.
Must-Have Skill(s :
Project Management Infra Managed, Serv Project Management, IT Infra Operations Management, IT Service Delivery, ITSM, ITIL, Excellent communication, Client facing and Problem-solving skills
Experience working in Offshore - Onshore delivery Model
PMP or PRINCE2 / Wipro WPMP Project Management Certification is preferred, Experience with Microsoft Project, ServiceNow, Jira Tools.
Location: Philadelphia, PA 19103 (ONSITE)
Title of this Position: Project Manager / Project Operation Lead
Primary Skill(s):
Project Management, Infra Managed Services Project Management, IT Infra Operations Management, IT Service Delivery
ITSM (IT Service Management) and ITIL
Secondary Skill(s):
IT Infrastructure operation management and experience on Infra Platform and associated technologies for e.g. Wintel, VMware, Linux, O365/Exchange, Active Directory, Networking, SCCM/Application Packaging, Azure, and cloud platform. ITSM (IT Service Management processes (Incident Management, Problem Management, Change Management, Service Requests, and Service Level Management, etc.)Knowledge and Experience with ServiceNow and Jira
Roles and responsibilities :
Project Management experience with 10+ years of experience in the Communication, Media, and Information (CMI) domain including IT Operation and service delivery, Implementation, Rollout, transition, transformation, migration & operation Support.
Experience in delivering the Project within stipulated Schedule, Quality & Cost, and adhering to customer-defined SLA/OLA/KPI
Should be able to work independently to Lead 20-30 members technical team
Must have understanding and knowledge of Large IT Infrastructure operations and have the experience to manage all kinds of Infra Platform and associated technologies for e.g. Wintel, VMware, Linux, O365/Exchange, Active Directory, Networking, SCCM/Application Packaging, Azure, and cloud platform.
Manage relationships and communication for key customers stakeholders, IT & Business team, 3rd party vendors, and other support functions ensuring the project is delivered to their satisfaction
Significant experience establishing and managing IT Infrastructure Operations and Maintenance team procedures including ticketing, escalation, remediation, and postmortem review.
Must have Strong Infra Managed Serv Project Management and a solid understanding of project life cycles
Identify Service Improvement (SI) opportunities and implement improvement plans and Automation.
Follow defined ITSM (IT Service Management processes (Incident Management, Problem Management, Change Management, Service Requests, and Service Level Management etc.)
Excellent communication, Client facing and Problem-solving skills
Experience working in Offshore - Onshore delivery Model
PMP or PRINCE2 / Wipro WPMP Project Management Certification is preferred
Basic Qualification:
Experienced project management tools like Microsoft Project, and Jira.Passionate, persuasive, articulate Infrastructure project management professional capable of quickly establishing interest and credibility in how to start and manage complex IT Infrastructure projects.
Strong written, verbal, and chalkboard skills.
Experience in working in Prince2 or PMI methodology-managed projects.
Experience in enterprise applications, solutions, and data center infrastructures.
Strong customer-interaction skills.
Ability to quickly establish credibility and excitement with key customer personnel, as well as work collaboratively and in a hands-on manner with technical professionals.
Must-Have Skill(s :
Project Management Infra Managed, Serv Project Management, IT Infra Operations Management, IT Service Delivery, ITSM, ITIL, Excellent communication, Client facing and Problem-solving skills
Experience working in Offshore - Onshore delivery Model
PMP or PRINCE2 / Wipro WPMP Project Management Certification is preferred, Experience with Microsoft Project, ServiceNow, Jira Tools.