Project Manager / Service Delivery Specialist - 3142
Apply NowCompany: Wiverse
Location: Englewood, CO 80112
Description:
Description:
Job Title: Service Delivery Specialist
Hybrid Schedule- please make sure your candidate is flexible and can do both.
Tops Skills/ Notes:
We are looking for someone who has enterprise experience, not looking for someone who has construction project management experience. Not a construction manager. The team manages projects both lit and dark fiber. We are the face. Someone who has customer experience is helpful. Autonomous, Detailed/ Organized, Enterprise Telecom Experience
No expenses will be approved for this role.
Description- Service Delivery Specialist
Essential Job Functions
Coordinate and lead customer meetings including kick-off and status update calls.
Manage the activities of internal operations and engineering groups to ensure proper planning, communications and implementation of solutions.
Communicate customer requirements to other cross-functional technical teams and project stakeholders to achieve project results.
Communicate project status including dependencies to customer in order to set and meet
expectations.
Develop a relationship with the client and serve as primary point of contact for any discussions regarding the project status and deliverables with the customer as well as with Fiber management.
Perform critical path analysis for projects to calculate, identify and manage aspects of the
deployment and mitigate risk.
Make project specific decisions independently to affect the overall scope of a project.
Empowered to reject invalid or poor work, recommend alternate courses of action.
Ability to take complete ownership of projects with minimal assistance or supervision.
Resolve and/or escalate issues in a timely fashion.
Ensure project documents are complete, current and store appropriately
Build company image by collaborating with customers and employees; enforcing ethical
business practices
If applicable, maintain district data for centralized functions such as fleet and inventory.
Track organizational priorities, organize meetings and track action items and create reports, presentations, and other activities as dictated by the business
Education/Certifications
Bachelors Degree or equivalent industry experience
Experience/Minimum Requirements
5+ years of Project Management experience
Experience managing large scale complex projects in a like or related industry
Strong working knowledge with the Microsoft Office portfolio
Other Skills/Abilities
Direct and indirect people management experience
Excellent client facing and internal communication skills
Thorough understanding of project management fundamentals including requirement
definition, resource scheduling, risk mitigation and change management
Solid organizational skills including attention to detail and multitasking skills
Understanding of OSP/ISP construction
Strong understanding of Ethernet technologies
Understanding of carrier installation, test and turn-up procedures
Must demonstrate experience in managing multiple vendors, resources, to deliver time-sensitive projects.
Must demonstrate experience in customer relationship management and possess the ability to adapt project management approach to satisfy customer's needs
Job Title: Service Delivery Specialist
Hybrid Schedule- please make sure your candidate is flexible and can do both.
Tops Skills/ Notes:
We are looking for someone who has enterprise experience, not looking for someone who has construction project management experience. Not a construction manager. The team manages projects both lit and dark fiber. We are the face. Someone who has customer experience is helpful. Autonomous, Detailed/ Organized, Enterprise Telecom Experience
No expenses will be approved for this role.
Description- Service Delivery Specialist
Essential Job Functions
Coordinate and lead customer meetings including kick-off and status update calls.
Manage the activities of internal operations and engineering groups to ensure proper planning, communications and implementation of solutions.
Communicate customer requirements to other cross-functional technical teams and project stakeholders to achieve project results.
Communicate project status including dependencies to customer in order to set and meet
expectations.
Develop a relationship with the client and serve as primary point of contact for any discussions regarding the project status and deliverables with the customer as well as with Fiber management.
Perform critical path analysis for projects to calculate, identify and manage aspects of the
deployment and mitigate risk.
Make project specific decisions independently to affect the overall scope of a project.
Empowered to reject invalid or poor work, recommend alternate courses of action.
Ability to take complete ownership of projects with minimal assistance or supervision.
Resolve and/or escalate issues in a timely fashion.
Ensure project documents are complete, current and store appropriately
Build company image by collaborating with customers and employees; enforcing ethical
business practices
If applicable, maintain district data for centralized functions such as fleet and inventory.
Track organizational priorities, organize meetings and track action items and create reports, presentations, and other activities as dictated by the business
Education/Certifications
Bachelors Degree or equivalent industry experience
Experience/Minimum Requirements
5+ years of Project Management experience
Experience managing large scale complex projects in a like or related industry
Strong working knowledge with the Microsoft Office portfolio
Other Skills/Abilities
Direct and indirect people management experience
Excellent client facing and internal communication skills
Thorough understanding of project management fundamentals including requirement
definition, resource scheduling, risk mitigation and change management
Solid organizational skills including attention to detail and multitasking skills
Understanding of OSP/ISP construction
Strong understanding of Ethernet technologies
Understanding of carrier installation, test and turn-up procedures
Must demonstrate experience in managing multiple vendors, resources, to deliver time-sensitive projects.
Must demonstrate experience in customer relationship management and possess the ability to adapt project management approach to satisfy customer's needs