Project Manager CRM Applications
Apply NowCompany: CERES Group
Location: Boston, MA 02115
Description:
Job Summary:
Working directly with the Client Experience Program Manager within the Program Management Office (PMO) the Senior Project Manager will execute and facilitate as well as aid in the directing of strategy, business analysis, resource allocation and project management for an ongoing initiative focused on the client experience and next-generation relationship management.
As a world-class asset manager, we are looking to transform and extend its client relationship management solutions; with the goal to better understand and manage the complete client lifecycle globally. Transformation will involve the evolution of internal processes, organizational models, tools and data. As a senior member of the PMO team, the Senior Project Manager will partner with stakeholders at all levels, leveraging a deep knowledge of the asset management industry to deliver industry leading solutions aligned with the strategic vision and goals. Initiatives managed will be multi-year, cross-functional efforts with significant resource and monetary investment. This position will be expected to oversee and manage the complete lifecycle of projects including oversight for all business, operations and technical efforts and related budgets. The Senior Project Manager will institute an open and transparent communication environment for all project efforts across project team members, stakeholders and sponsors.
As a dependency to project success, the Senior Project Manager will follow and champion the project management best practices and guideline as defined by the PMO. The Senior Project Manager will participate in, and provided input to, the ongoing efforts to improve efficiency of the PMO team and project management functions.
PRINCIPAL RESPONSIBILITIES:
Further the business goals of the firm through the direct management and execution o f best-in-class projects/solutions.
Build strong relationships with business divisions and departments across for the firm globally; represent, champion and further the goals and opportunities of the firm's teams in support of assigned initiatives.
Display, or actively gather, a detailed understanding for the business needs and objectives of the firm and related internal clients globally based on project.
Provide project management, prioritization, direction, and leadership to team members in order to accomplish defined project deliverables.
Plan, implement and control project work
Develop project scope, budgets , project plans and communication plans
Manage and monitor all project deliverables to successful completion, leverage PMO best practices and complete project artifacts as appropriate.
Actively create and manage project work plans, issues, risks, and key decisions.
Monitor project budget and resources working with PMO colleagues and project team members, escalate issues as appropriate.
Work with project team to allocate resources appropriately. Review demand and capacity and be able to work out conflicts or reprioritize as needed.
Actively communicate with project team members, sponsors, and stakeholders
Create metrics to measure project success
Conduct lessons learned meetings/surveys and analyze data and report to sponsor and team
Demonstrated ability to work independently on a wide array of projects.
Extensive experience in project lifecycle management, feasibility analysis and conceptual design through development, implementation, training and rollout.
Ability to align functional expertise and solutions to meet the changing demands of clients, competitors and regulators
Strong interpersonal and management skills, including the ability to work across the organization and interact/influence/negotiate effectively at all levels of management and peers.
Serve as a subject matter expert in the field of Project Management, maintaining a solid understanding of the field and its related technologies.
Qualifications:
Bachelor's degree or equivalent required. Master's degree or equivalent preferred.
Ten more (10+) years of related project management experience within the asset management or financial services industry.
Practical experience leading strategic, cross-functional, multi-year projects through all phases of delivery, ideally with a focus on relationship management solutions.
Previous member of a Project Management Office preferred
Financial skills to manage project's operating and capital budgets.
Excellent interpersonal, communication, and management skills. Experience designing and delivering presentations and training to diverse audiences, including senior management, administrative staff members, technical and non-technical personnel, and clients.
Ability to work independently.
Project Management Professional (PMP) certification preferred
Working directly with the Client Experience Program Manager within the Program Management Office (PMO) the Senior Project Manager will execute and facilitate as well as aid in the directing of strategy, business analysis, resource allocation and project management for an ongoing initiative focused on the client experience and next-generation relationship management.
As a world-class asset manager, we are looking to transform and extend its client relationship management solutions; with the goal to better understand and manage the complete client lifecycle globally. Transformation will involve the evolution of internal processes, organizational models, tools and data. As a senior member of the PMO team, the Senior Project Manager will partner with stakeholders at all levels, leveraging a deep knowledge of the asset management industry to deliver industry leading solutions aligned with the strategic vision and goals. Initiatives managed will be multi-year, cross-functional efforts with significant resource and monetary investment. This position will be expected to oversee and manage the complete lifecycle of projects including oversight for all business, operations and technical efforts and related budgets. The Senior Project Manager will institute an open and transparent communication environment for all project efforts across project team members, stakeholders and sponsors.
As a dependency to project success, the Senior Project Manager will follow and champion the project management best practices and guideline as defined by the PMO. The Senior Project Manager will participate in, and provided input to, the ongoing efforts to improve efficiency of the PMO team and project management functions.
PRINCIPAL RESPONSIBILITIES:
Further the business goals of the firm through the direct management and execution o f best-in-class projects/solutions.
Build strong relationships with business divisions and departments across for the firm globally; represent, champion and further the goals and opportunities of the firm's teams in support of assigned initiatives.
Display, or actively gather, a detailed understanding for the business needs and objectives of the firm and related internal clients globally based on project.
Provide project management, prioritization, direction, and leadership to team members in order to accomplish defined project deliverables.
Plan, implement and control project work
Develop project scope, budgets , project plans and communication plans
Manage and monitor all project deliverables to successful completion, leverage PMO best practices and complete project artifacts as appropriate.
Actively create and manage project work plans, issues, risks, and key decisions.
Monitor project budget and resources working with PMO colleagues and project team members, escalate issues as appropriate.
Work with project team to allocate resources appropriately. Review demand and capacity and be able to work out conflicts or reprioritize as needed.
Actively communicate with project team members, sponsors, and stakeholders
Create metrics to measure project success
Conduct lessons learned meetings/surveys and analyze data and report to sponsor and team
Demonstrated ability to work independently on a wide array of projects.
Extensive experience in project lifecycle management, feasibility analysis and conceptual design through development, implementation, training and rollout.
Ability to align functional expertise and solutions to meet the changing demands of clients, competitors and regulators
Strong interpersonal and management skills, including the ability to work across the organization and interact/influence/negotiate effectively at all levels of management and peers.
Serve as a subject matter expert in the field of Project Management, maintaining a solid understanding of the field and its related technologies.
Qualifications:
Bachelor's degree or equivalent required. Master's degree or equivalent preferred.
Ten more (10+) years of related project management experience within the asset management or financial services industry.
Practical experience leading strategic, cross-functional, multi-year projects through all phases of delivery, ideally with a focus on relationship management solutions.
Previous member of a Project Management Office preferred
Financial skills to manage project's operating and capital budgets.
Excellent interpersonal, communication, and management skills. Experience designing and delivering presentations and training to diverse audiences, including senior management, administrative staff members, technical and non-technical personnel, and clients.
Ability to work independently.
Project Management Professional (PMP) certification preferred