Project Manager III
Apply NowCompany: Comerica Incorporated
Location: Franklin, MI 48025
Description:
Welcome!
We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one.
Qualifications
Position Qualifications:
Job Description
Project Manager, Retail Operations Services
The Retail Business Services Project Manager III will be responsible for managing the technology capabilities for the Banking Center Channel that support the Retail Bank's strategies for revenue generation, efficiency, customer experience, and risk management. This role will serve as product owner for key capabilities, project manager, consultant and subject matter expert on partner initiatives, as well as strategic contributor for technology solutions. This role will also partner closely with Information Technology for the entire lifecycle of these capabilities, including planning, design, development, implementation, and support.
Position Competencies
Successful incumbents will have strategic agility, functional/technical skills and problem-solving abilities, have clear and concise written and verbal communication and presentation skills, have strong decision quality and drive for results, organizational agility and effective multi-tasker.
Position Responsibilities:
Project Management
Product Owner
Production Support
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one.
Qualifications
Position Qualifications:
- Bachelor's Degree or 4 years business/banking experience
- 3 years of Financial Services experience
- 1 year of Project Management experience
- 1 year of performing data or financial analysis
- 1 year of advanced Excel experience
- 1 year of experience utilizing Microsoft Office Products including Word, Excel, PowerPoint and Visio
Job Description
Project Manager, Retail Operations Services
The Retail Business Services Project Manager III will be responsible for managing the technology capabilities for the Banking Center Channel that support the Retail Bank's strategies for revenue generation, efficiency, customer experience, and risk management. This role will serve as product owner for key capabilities, project manager, consultant and subject matter expert on partner initiatives, as well as strategic contributor for technology solutions. This role will also partner closely with Information Technology for the entire lifecycle of these capabilities, including planning, design, development, implementation, and support.
Position Competencies
Successful incumbents will have strategic agility, functional/technical skills and problem-solving abilities, have clear and concise written and verbal communication and presentation skills, have strong decision quality and drive for results, organizational agility and effective multi-tasker.
Position Responsibilities:
Project Management
- Manages small to medium projects-- in scope, investment dollars, complexity with little to no supervision. Has responsibility for all aspects of the project, from concept, definition, design, build and testing, implementation, evaluation of results, and the project budget.
- Supports projects that may have cost center implications, staffing (FTE) changes, breaks new ground, involves multiple stakeholders, and extensive cross functional and matrix managed teams.
- Has limited authority to make key project decisions and determines when escalation may be required.
- Manages inter-project conflicts and dependencies.
- Manages technology readiness, including large testing efforts, complex troubleshooting, and Incident Management across organizational boundaries.
Product Owner
- Serves as back up subject matter expert for major technology capabilities for the Banking Center or Self and Assisted Service channels (e.g. TCR's, tablets, network connectivity, etc.).
- Provides input into decisions about functionality enhancements and modifications.
- Creates, updates, and reviews (with key stakeholders) roadmaps for these products.
- Responsible for financial implications, including development of business cases, expense tracking, and budgetary planning.
- Ensures these capabilities meet business objectives and stakeholder expectations.
- Is engaged in key vendor relationships.
- Design new business processes to support technologies, respond to risk, business needs.
Production Support
- Provides production support for hardware and software issues, overseeing data collection, root cause analysis, testing, risk assessment, workaround development, and communications to both front line and leadership.
- Serves as primary liaison when addressing technology issues that have business impacts.
- Conducts detailed numeric analysis, develop recommendations for improvements, and present results.
- Manages invoices.
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.