Project Manager

The Project Manager will be a hybrid position that successfully manages the implementation of Tyler software for new and existing accounts, from the contract signing through formal transition to the support department, on time and within budget.

Responsibilities

• Develop the implementation project plan and officially start projects by conducting kick-off meetings with clients and sales representatives. Project plans outline the scope, schedule, and budget of the project, as well as each party's responsibilities and mutual commitment to contribute adequate resources to follow the plan.
• Work with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site-specific background information.
• Conduct planning sessions with the client's key functional leaders to create a series of documented management plans that specify the project plan and scope.
• Schedule resources, assign responsibilities, and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes.
• Publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers through the use of the client SharePoint site.
• Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
• Communicate completion of milestones to clients and secure formal acceptance from them.
• Upon project completion, conduct meetings with clients to ensure a smooth transition of services from implementation to support.
• Communicate with the regional implementation manager regularly, ensuring timely delivery of schedules and revenue projections; relaying personnel, client, contract, and departmental issues; seeking assistance as needed with meeting revenue goals; and responding to directives that are issued to meet department goals.
• Manage the implementation team to maximize performance and deliver expected revenue goals. Oversee the professional development, education, and scheduling of the implementation consultants assigned to your team.
• Maintain the team's SharePoint calendar by keeping all information current, including client site schedules, vacations, and days reserved for projected events.
• Work toward obtaining PMP certification and maintain status after certification (if not already PMP certified).

Qualifications

• Bachelor's degree or comparable work experience.
• Three to five years' software experience.
• Two years' experience with Tyler products or similar product.
• Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
• Demonstrated ability to maintain a positive, professional attitude.
• Excellent interpersonal and communication skills as well as good listening skills.
• Strong negotiation, conflict resolution, and persuasion skills.
• Valid driver's license.
• Ability to work a schedule that accommodates the needs of clients based on regional assignment.
• Ability to travel 25-50%

Work with our solutions that enable new businesses to safely build, open their doors, and stay in compliance. Our solutions facilitate community development, business management regulation, and code compliance while supporting fire prevention and structural safety.

Location
Lawrenceville, Georgia | Lakewood, Colorado | Yarmouth, Maine | Plano, Texas | Falmouth, Maine

Travel
25-50%

Taking Care of You & Your Family
Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. .