Project Manager

Professional Services Project Manager

Services Department

Job Description

Position Overview: The Project Manager is responsible for managing and overseeing projects within our Professional Services division. This position will serve as the frontline manager on projects, and he/she must be able to discuss technical and non-technical aspects of projects with managers, technicians, customers, external constituents, and others. Position will have overall responsibility for management, implementation and tracking of short- and long-term service projects. This is a critical point position - acts as liaison to all departments, quick to anticipate issues, solve problems and sets the pace, quality and success of the project.

Working Conditions - Typically works in office environment but will occasionally be on construction job sites with exposure to weather, dirt/dust, high- and low-voltage electrical lines, hazardous construction equipment and materials, and loud noise.

The ideal candidate for this role will be capable of full-cycle project management, behave ethically, communicate effectively, create/innovate, foster teamwork, make decisions, organize, plan and solve problems.

Responsibilities:

• Work closely with the Director of Services to manage project execution across departments for all phases: project kick-off, scope and requirements gathering, cost, scheduling (labor and timelines), materials coordination and project risks.
• Partner with Sales to respond to RFI/RFQ/RFP - Proactively scope Service delivery required to address customer requirements, assesses customers met and unmet needs, and recommends optimum solutions, ensuring appropriate support for the proposed service
• Complete customer sight walks and prepare comprehensive quotes/proposals for Services engagements
• Responsible for the daily management of assigned project throughout the entire life cycle of the project.
• Coordinate resources to ensure scheduling, procurement of materials, invoicing and any other resources needed for successful implementation.
• Coordinate team of technicians to ensure efficiency and completion of projects; track progress and quality of work being performed
• Develop strong relationships with customers; effectively communicate relevant project information and timely updates to customers and serve as an intermediary between the company's sales and technical teams.
• Collaborate with Sales, Technology and Fulfillment to ensure feasibility of each project and deliverables
• Initiate change orders as needed
• Keep internal team informed about project status and issues that may impact project status and client relations.
• Proactively and steadily address challenges such aspects as scheduling, material availability, special resources required, changes in scope, etc.
• Proactively assess processes and department efficiency and recommend and implement improvements to drive results and department success
• Works closely with the research and development team of the Company, responsible for ensuring projects are delivered in a timely fashion in accordance with project requirements.
• Escalate issues to Director of Professional Services, when necessary.
• Use project scheduling and control tools to monitor projects plans, work hours, budgets and expenditures.
• Forecast and prepare reports on financial aspects of current and future projects.
• Decision making as it relates to the overall quality and execution of the project.
• Special related projects and tasks, as needed.

Qualifications:

• 3-5 years of Project Management experience
• College degree in a related field (Business, Construction Management, Electrical Engineering)
• Business, IT knowledge and experience working in professional services, technology, engineering and/or construction industry.
• Experience working with low voltage.
• Experience and ease using MS Office (Word, Excel, PowerPoint), Google Suite, and ERP (NetSuite preferred). Experience with CRM (Salesforce) is preferred.
• Excellent project management, planning and problem-solving skills.
• Exceptional and proven written and verbal communication skills.
• Solid interpersonal skills -- ability to build rapport with others and a team player.
• Highly organized and ability to multi-task while paying attention to details.
• Work style thrives in a fast moving, high energy and evolving environment.
• Ability to work effectively under pressure (handle stress) and under time constraints.
• Flexible and able to adapt quickly to new situations.
• Ability to handle multiple (sometimes conflicting) priorities and still meet deadlines.
• High customer service focus.
• Able to lift at least 50 lbs.; and be able to hear, speak and see within normal ranges (use of corrective devices is allowed).
• Ability to travel and possess valid driver's license and good driving record